The Mower Depot, Inc. dba MOWERS and MORE
About us
We are an Outdoor Power Equipment Service, Parts, and Equipment supplier. We are family owned and operated. Our philosophy is "do it local, get it done right" and for over 20 years we have been serving the area's communities. We have a combined experience of over 50 years in the Outdoor Power Equipment industry.
Business highlights
35 years of experience
Services we offer
Carburetor Cleaning, Chainsaw Blade/Chain Sharpening, Chainsaw Repair/Service/Sales, Commercial/Government/NGO Bids, Full Parts Department for Outdoor Power Equipment/Small Engines, Generator Mechanical Repair, Lawn Mower Repair/Service/Sales, Pickup and Delivery, Small Engine Repair/Service/Sales, Snow Blower Repair/Service/Sales, Tire Repair, Tractor Repair/Service/Sales, Trimmer Repair/Service/Sales, Used Equipment Sales, Weed Whacker Repair/Service/Sales, null
Accepted Payment Methods
- CreditCard
Reviews
3.73 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 33% |
Showing 1-3 of 3 reviews
Shelley D.
Sep 2015
Brought 2 lawn mowers in for repair and seasonal servicing. One was ok but the other broke almost immediately and now doesn't work at all. The owner is incredibly nasty and rude, not only to me but many women that I've spoken to and one man I know. The owner needs to take a chill pill. I will never bring anything to this place again. I paid over 100 dollars to have one of the mowers repaired and it's not working...the owmer refuses to fix it and got incredibly vile with me. I will find someone else.
Craig B.
Jul 2014
Great. I purchased the weed wacker from them. I made an error changing the heads. They repaired it free of charge. Try that at Home Depot or Lowes. I purchased my lawn tractor and weed wacker here. Their prices were cheaper than the big boxes, and the people are as polite as can be.
Lydia E.
May 2013
I had tried to use this company in 2011, and wrote here that it would have involved a total three-week turnaround time; one week until it could be picked up, two weeks until it could be returned. I had no issue with the long period of time, since it was June, high summer, and it sounded like they were very busy. My issue was that I wasn't told of this lengthy wait period unti just before they were going to pick it up, and only because I asked.
They wrote a courteous acknowledgement and said they were structuring their service to include notification of wait times up front.
This time, they told me right away how long it would take, picked it up quickly (it wasearly April, a bit before the high season), then called me to explain that my mower was old and that the cost of repair would begin to approximate the cost of a new lawnmower. I appreciated their honesty and responsiveness, but told them to go ahead.
My lawnmower was picked up promptly, repaired, cleaned, tuned (etc.) within a few days and I had it back when promised. I used it for the first time of the season last week, and it seems to run fine. Still a bit sluggish, but it is nine years old so I don't expect a youthful response.
They were professional, courteous, timely, and reasonably priced. I will definitely use this service again.
They wrote a courteous acknowledgement and said they were structuring their service to include notification of wait times up front.
This time, they told me right away how long it would take, picked it up quickly (it wasearly April, a bit before the high season), then called me to explain that my mower was old and that the cost of repair would begin to approximate the cost of a new lawnmower. I appreciated their honesty and responsiveness, but told them to go ahead.
My lawnmower was picked up promptly, repaired, cleaned, tuned (etc.) within a few days and I had it back when promised. I used it for the first time of the season last week, and it seems to run fine. Still a bit sluggish, but it is nine years old so I don't expect a youthful response.
They were professional, courteous, timely, and reasonably priced. I will definitely use this service again.
Irene P.
Dec 2012
I bought my mower from them and always had maintenance done in the spring. One year I had the maintenance done and shortly thereafter the mower didn,t work. I called and had to wait over a week jus for pickup. Then another week or so and they told me it would take 6 weeks to get the work done and would cost $600.00. I paid about $800.00 for the mower from the start. I was promised that they would never leave me in this situation and they did. I bought another lawn mower from sears. Later that summer I saw my lawn mower being used on a nearby street. Unless you are a lawn and garden service company you have to wait for service for too long.
Response from The Mower Depot, Inc. dba MOWERS and MORE
"An estimate of 6 weeks to “get the work done” is extremely disproportionate, I agree. We simply do-not do this. I cannot make sense of the situation explained because things just do not add up. Upon reviewing our files, all [3] of the equipment that this customer has purchased from us is at least 10 years old and up to 17 years old. Depending on what went bad on the machine is what determines the amount of time and parts that are needed. On a mower that is almost 18 years old (Toro model 70041, purchased summer of 1998) the necessary repairs MAY have been extensive depending on the condition. I can guarantee that the customer was notified of the situation. We always provide support to our customers who purchased their machines here as well as customers who purchased them at another establishment; we cannot promise that someday the repairs won’t total the machine’s value (nor can anyone else). All equipment has a limited lifetime, which does not exclude lawn-equipment. After more than 20 successful years in a family-owned business, we haven’t grown by taking 6 weeks to “get the work done” or gouging customers."
Lydia E.
Jun 2011
My lawnmower was slowing down dramatically each time I used it for the past few weeks, then stopped altogether, so it was clear I needed it tuned up and cleaned out. Unable to lift it myself into my car and deliver it, I asked whether they could pick it up. I was prepared to pay more for that service. They told me I had to wait a week to have it picked up, the following Tuesday morning. (They are located 1/2 mile from my house.) A week later, on Monday, the day before pickup, I called to confirm and asked whether they would have the mower done by the weekend, and they said no, it would be one and a half to two weeks. I decided to cancel the pickup after I found someone to take it on immediately.
I have no objection to service providers being busy, and it sounds as though they are, but I would have appreciated hearing from them right at the first phone call that I was looking at close to three weeks for my lawnmower to be returned to me. This way I wasted a whole week, with my lawn needing cutting. I did find someone else on Angie's List who was able to pick up my mower on the same evening of the day I called, Monday, and return it by the weekend (four days instead of three weeks). I will post a review of that business afterwards.
I have no objection to service providers being busy, and it sounds as though they are, but I would have appreciated hearing from them right at the first phone call that I was looking at close to three weeks for my lawnmower to be returned to me. This way I wasted a whole week, with my lawn needing cutting. I did find someone else on Angie's List who was able to pick up my mower on the same evening of the day I called, Monday, and return it by the weekend (four days instead of three weeks). I will post a review of that business afterwards.
Response from The Mower Depot, Inc. dba MOWERS and MORE
"Thank you for your feedback. I am happy to report that we have taken steps to improve the specific complaints that you had. We have added a dedicated delivery driver to our team since this review to improve the wait before the pickup. Even so, we are a small operation and physically can only repair so many machines at one time. Unlike the big-box-stores, we do more than just sell the equipment. We also provide the service and parts that your machine will require during its lifetime. As a note, we service all types of equipment year-round and allow for our customers to bring them in before they need to use them. To help clarify the confusion about wait-time, we notify the customers about the wait time when it is expected to be over a week. We are also developing a way to use our website to post updates. We are still a small family-owned business and have to learn as we grow. We will keep your suggestions in mind as we go forward."
Licensing
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FAQ
The Mower Depot, Inc. dba MOWERS and MORE is currently rated 3.7 overall out of 5.
The Mower Depot, Inc. dba MOWERS and MORE accepts the following forms of payment: CreditCard
No, The Mower Depot, Inc. dba MOWERS and MORE does not offer free project estimates.
No, The Mower Depot, Inc. dba MOWERS and MORE does not offer eco-friendly accreditations.
No, The Mower Depot, Inc. dba MOWERS and MORE does not offer a senior discount.
No, The Mower Depot, Inc. dba MOWERS and MORE does not offer emergency services.
No, The Mower Depot, Inc. dba MOWERS and MORE does not offer warranties.