STONE INDUSTRIES

I can't say enough good about Stone Industries and Dean Burdick. My house has two septic system and both needed to have the outlet pipes replaced and 1 system needed a new distribution box. I am in the process of selling my house and it has been complicated due to the buyers being on the West Coast and the buyer's original inspector was rude, incompetent and erroneously recommended replacement of both drain fields. The buyers were obviously concerned after this incorrect diagnosis. Dean came out, got the information to quote the right repairs, and was even willing to speak to the buyers to put them at ease that this was the appropriate remedy. He also was willing to have a third party inspector out to witness the repairs if the buyers wanted. He was great to work with! The buyers are happy, I am happy and the deal is finally proceeding after much aggravation caused by the incompetent inspection. These guys were awesome and saved the day.

Well as you see from my report not to well. They didn't even want to come down and look at the system . I and to shame the owner (Charles Marriott ) to come down and please look at my failed system . He came down after the system has been sitting there dead for a month and says " your water is full of soap and that killed the system . Of course it's full of waste , it's been sitting there for a month not moving . Everything was our fault . Do not hire them . It was a waste of valuable money . Now I have to put a whole new system in .

They job was done quickly and the site was left ready for us to seed.

Employee said baffle was on floor of tank and was supposed to inspect it. When asked about condition of tank he said he didn't have time to inspect it and that someone else would come and look at it. Called back few days later and they didn't know what I was talking about. They were also supposed to give me a discount for being a Galway coop member and I had to keep calling them to get it. Hired a different company to come inspect and replace baffle.

The Job was completed without any problems whatsoever..they were very courteous.knowledgeable and great at answering any questions we had. They finished the job ahead of time even with the rain..Job well done Dean, and all your crew

We've been customers of Stone Industries for many years and have left positive reviews in the past. (No, we're not related.) This company's service is the way things should be. They are excellent!
Even a routine thing like pumping out our tank proves this. Today, a young gentleman, Shawn, came to pump the tank. Not only was he on time and polite, but he labored to do the job right. He really works hard at his job and has a fantastic work ethic.
Septic work is a physically hard job. Out in all types weather, working under some of the worst circumstances. We can't help but respect the people at Stone every time they come here.
To repeat one of our prior comments: Excellent to do business with ... from the owner, to the people in the field, to the people in the office.
Thank you.

All went well.  This is the third time I've used them.  I would recommend them, and will use them again.

They were wonderful to deal with. They were there when they said they'd be, worked non-stop while there, and finished the job within the projected time frame.

Stone Industries had inspected my septic system prior to my home purchase in Ballston Spa and they initially missed an foul in the outlet baffle. After purchasing the home I had septic issues. Stone Industries came out and rectified the issue at no charge. Rich at Stone was great and a pleasure to work with. We were able to diagnose the issue and Stone fix it. Nice work Stone Industries.

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Stone Industries exceeded our expectations. They called the morning of the appointment to confirm and arrived right on time. We had asked them to inspect the septic system on a house we are looking into purchasing. In addition to inspecting and pumping the septic tank they also located the leach field for us. They were very professional and answered all of our questions. They also took the time to make sure the dirt and grass was put back neatly. We could not have asked for a better experience and plan to use Stone for all our septic system needs in the future.

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We had damage to our spetic distribution box during the install of our sprinkler system. I called Stone and the sent someone out within a day to inspect. By the end of the week, the repair was done on the low end of their estimate. Very responsive and we were able to seed our lawn early the next week.

Staff was very good at setting the appointment.
Driver / Technician was very polite, professional, punctual, and satisfactorially answered a bunch a questions about our septic.

It went perfect. By the time we had arrived, they were already starting their work. They had to dig up the ground in order to get to the tank and had already began pumping. They did not find the D-box, which kind of concerned us, but They reassured us since the water flow test came back ok, they felt comfortable that everything was ok.

Each of the times that Stone Industries has done work for us the estimates were accurate....they were prompt with appointments and were always both professional and well trained. The most impressive part about them was the speed of response when there was a problem and the fact that they stand behind the work and parts that they installed. They will be our choice for any further work we need!

We called Dean, the project manager, he came over, was very professional and gave us an estimate. We knew of other houses in our development that were very happy with their work, so with Angie's list and neighbors experiences we signed the contract.
They called us in about a week and scheduled the work. They showed up on time early that morning and worked through the day and finished the job the same day. I was amazed with the amount of work and the quality of work done in that short period of time.The back hoe work was done perfectly, and everything was put back in order.
My wife and I were very pleased with the price and the work done.

Let me start by saying that we're only dealing with the product and service of Stone as we purchased a house as they were doing a conversion for the seller. We had been waiting to close on a house that was converting from well/septic to city/sewer. Stone hadn't come in at this point. Work was not getting done, extra and quot;surpriseand quot; expenses, etc....so the sellers made the decision to go with Stone and fire the company that had been doing the conversion and was running on week 5 of the work.
Stone came in and within a week everything was done and ready to go. I spoke with an older gentleman (Jim I believe) and a young guy who took the time to explain how everything worked and to re-iterate that if I needed anything that they would be there.
Well, they had installed a grinder pump that had several problems. The alarm kept going off which meant that the waste was not being properly pumped out. Any time the alarm rang, we called Stone right up. They were always responsive and quick to come diagnose and resolve the issue. I would have given an A for everything, except that it did take about 4 attempts to get the pump to work and they seemed unsure of what the problem actually was. Each time there was an alarm it also meant that I had to stay home from work to be there for the guy. It was finally resolved though.
Lastly, I wasn't too happy that the and quot;gray waterand quot; still went to our dry well. I cannot say for sure if this was something that just wasn't part of the order or not...if not then there is no issue on their part. But our dry well backed up shortly after moving in and required a plumber to resolve.
Bottom line is this is an industry that you have to be careful with who you deal with and Stone seems like a company you can trust.

Technician and big truck showed up on time. I was asked to run hot water into the tank, which I did. When we had it about half filled, the tech hooked up to the dump outlet of the trailer and turned on the suction. We opened the tank, and heard an amazing racket, as and quot;stuffand quot; rattled through the plumbing and hoses. We think it's pretty clean in there, and things are flowing properly.
While he was there, he did the black tank and the other (shower) grey tank.
Tech was on site for almost an hour, and charge was $45.

The crew arrived within 15 minutes of the scheduled time. They started by finding and digging up the tank and d-box.
They ran a 45 minute water flow test, then pumped and vacuumed the tank. They inspected the baffles and inside of the tank with a mirror, cleaned out some accumulated cr*p and then moved on to the distribution box.
They found that the distribution box was defective. It had a broken/missing baffle and other issues. They did not repair this, since I had not purchased the house yet.
They properly covered everything up, cleaned up, and left a clean work area.
The technician made several phone calls back to the office in order to clarify points of information for me.
I was quite satisified, and they have earned my business for future pumping.
Note that the homeowner had the d-box repaired by another company, resolving the issues.

Whenever you have to hire someone, you always hope that you've hired the right person and that you haven't made a mistake. Stone Industries is, without question, the BEST you can get when it comes to installing septic systems and making repairs. Their customer service is extraordinary. Dean Burdick and his crew are professional, reliable, and very skilled. Stone stands behind its work and has treated us as valued customers over the years, which we truly appreciate. We can't say enough good things about Dean and the people at Stone Industries.

They were professional, DEPENDABLE and fair with the pricing. They completed the job in the time frame that they promised and were available by phone for questions etc. without needing to play phone tag. When we had a problem with the pump more recently, they responded asap and went BEYOND the call of duty in solving our problem. We are happy that we lucked out with our random pick in from the phone book and will remain loyal customers!

We had a lovely wedding here at home this summer. Everything was beautiful, but we had trouble with some of the companies we dealt with were very difficult. Some were even unpleasant. That is why my dealings with Stone Industries were such a relief. From the moment I walked into their place of business, everything was so business-like, professional, rational, and matter of fact. There was no false friendliness, no pretending that this event was just as important to them as it was to us, they very calmly told me that they could accomodate us and explained everything. This was all months in advance, but when the time came their service was like clockwork: helpful, obliging, and with attention to detail. They stood out among all of the other vendors. It was a pleasure doing business with them.

Excellent to do business with in every way: from the owner, to the people in the field, to the people in the office.