About us
With over 10 years of experience in flooring, we are the experts you need to take care of your home or business. We handle everything from repairs to instillations. We will treat your home, as we would treat our own. Give Champlain Valley Hardwood Floor, a call today, we look forward to working with you!
Business highlights
37 years of experience
Services we offer
Hardwood Flooring
Amenities
Free Estimates
Yes
Reviews
4.27 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 14% |
Filter reviews by service
Showing 1-7 of 7 reviews
Ronald W.
Jul 2023
Wood Flooring Refinish
Tom Decker great to do business with
Derek L.
Nov 2022
Wood Flooring Refinish
This was a very difficult job refinishing some very old floors. Tom did an amazing job! Canâ t believe how nice they are! Tom was a great communicator through the whole process and a great person I highly recommend doing business with.
Diane A.
Aug 2022
Wood Flooring Refinish
Tom was courteous and polite but that is where the good part ends. He did a very poor job. There are places that were not sanded and are rough and there are places he missed altogether with polyurethane. Lastly there are millions of these dried beads of poly between all of the floorboards that make it feel like sand on the floor. No matter how many time I try to rub them off they just keep coming back. Unfortunately we are looking for someone else to re-do the floor that we just spent $1,500 on. When I told Tom about the poor quality of his work he really did not care and did not offer to make it right. I could never recommend him to anyone.
Response from Champlain Valley Hardwood Floor
"I would like to add that after I started the job she showed me the flooring she had refinished previously which looked beautiful and the customer told me how unhappy she was with them and she had him back to fix it 6 times. I have been through this before. Sometimes you can't please some customers no matter what you do. I knew this customer would have me back a multitude of times and would still be unhappy and as this was a two hour drive to get there after l went back once to address the problem and the customer was still unhappy l knew the outcome as sometimes you can read the writing on the wall. I might also add that the floor was a trainwreck before I started and looked significantly better when I left. This is the only bad review I have ever gotten and my reputation stands on it's own..."
Donna W.
Jul 2021
Wood Flooring Refinish
Tom responded to my phone call very quickly, gave me a quote over the phone, scheduled the work and was there when he said he would be. He was very professional and courteous and did exactly what he said he would in the time-frame specified. We couldn't be more pleased with the finished product! Thank you Tom - you will definitely get a recommendation from us!
Peggy L.
Oct 2020
Wood Flooring Refinish
I was very pleased with how my floors turned out. They look like new. Tom is friendly and helpful. I will recommend him to friends.
Steve N.
Sep 2019
Wood Flooring Refinish
Tom was great. He gave me a quote over the phone. He showed up on time and did an outstanding job refinishing my hardwood floors. No surprises. I highly recommend him.
Kelly C.
Jul 2019
Wood Flooring Refinish
Tom is very professional and listens to what you have to say. Highly recommended
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Champlain Valley Hardwood Floor is currently rated 4.2 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Yes, Champlain Valley Hardwood Floor offers free project estimates.
No, Champlain Valley Hardwood Floor does not offer eco-friendly accreditations.
No, Champlain Valley Hardwood Floor does not offer a senior discount.
No, Champlain Valley Hardwood Floor does not offer emergency services.
No, Champlain Valley Hardwood Floor does not offer warranties.