ASTRO MOVING & STORAGE- Allied Van Lines

2.0(
8
)

About us

Family owned Business for over 37 years

Business highlights

56 years of experience

Services we offer

MOVING & STORAGE.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
2.08 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
13%
4
0%
3
13%
2
25%
1
50%
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Showing 1-8 of 8 reviews
Paula W.
Nov 2016
1.0
$10,000
terrible It took them 2 days and 11 men to move and pack us. 1/2 of them stood in the truck smoking cigarettes. I told them how delicate antiques needed to be packed and they were horribly broken when they arrived. Broken 19th century wash bowls from my mother, broken furniture. In all my days of moving I have NEVER had this amount of breakage! I am so upset and them one of the workers stole my medication and money. I threw them all out of the house and they emptied all their pockets. Of course who ever too the 2000$ worth of meds and money was already ingested . Allied corporate has refused to answer any of my phone calls . They have bad subcontractors and don't want to do anything about it. DO YOURSELF A FAVOR AND DO NOT USE ALLIED. YOU DON'T KNOW WHO WILL BE REALLY MOVING YOU!!!!
Edward F.
Aug 2013
1.0
$4,000
The moving team was nice enough and on time, we tipped them well, but somewhere between them putting our belongings in public storage and getting to the new house they damages multiple items, boxes were crushed, and more. When we called to talk to the owner Keith he told my mother (who is very level headed and kind) that she packed the boxes so she was responsible for if they got crushed and that he doesn't need to to do anything because she got the basic insurance. So basically they can treat your stuff like crap if you have the insurance. He then told my mom she was the rudest person he had ever talked to and hung up on her.
Response from ASTRO MOVING & STORAGE- Allied Van Lines

"We regret you are disappointed with the move. however please keep in mind you were advised at the time of your estimate if you pack your items you will be responsible for breakage. We can not take the responsibility for items which are packed by someone other then Astro Moving And Storage. Our men are trained to pack and protect all item professionaly. Also during the estimate you were also advise about basic liability and extra care protection and you chose basic liability. In this case basic liability or extra care protection would not cover the items that were not packed by Astro moving and storage. All items would have been covered if it was packed by Astro. We regret you found it necessary to write these things. We value our customers; we hope that you would understand our position in this matter. Once again we thank you for allowing Astro Moving And Storage to be of service to you."

K. D.
May 2013
2.0
$10,000
Today, almost 5 months after the final delivery and too many phone calls to count, we received a check for $254 for 4 missing items: a  2.5 ft. statue (1 of a pair); a dresser which is part of a bedroom set; a round foyer table; and a 5  ft. tall pedestal flower arrangement. This is on top of 'forgetting' a sectional sofa which was delivered after the main delivery. While we did not take out the additional insurance, and, per their letter they "generously" gave us an additional $200 (less than 1/2 of 1 month's storage fee),  the main issue has never been addressed:  How did the stuff go missing? We were told, and paid for, everything being stored together. We have moved 8 times to 5 different states so we understand that things do happen. NEVER have we been this dissatisfied with a moving company. Moving companies are competitive - this wasn't the cheapest, but we thought the Astro/Allied connection meant something. Apparently it didn't.
Response from ASTRO MOVING & STORAGE- Allied Van Lines

"We have addressed all of (Member name removed) issues. We had a trace placed as soon as he advised Astro his items were missing. We did everything possible to resolve all the issues. We sent (Member name removed) a claim form. He filed the claim, we have processed the claim according to (Member name removed) liability. We apologize for any inconveniences you may have suffered during your move but hope that you understand our position in this matter. We value our customers."

Florence S.
Jun 2012
1.0
$900
Astro Moving moved us in the early spring.  It was a move of about 1 mile in distance. As they were unpacking, the mover told me they broke the runner part of my custom, upholstered rocking chair.  He glued it and taped it.  Then he had me sign something that said that that everything else was fine.  The next day I noticed that a wooden spindle on the back of a dining chair (that they set up out of notice) was broken.   I found this out because the piece fell off onto the floor when I moved the chair.  I also noticed another dining chair leg was broken and glued back on with the same glue color they used on the broken rocker.  Lastly, I noticed that a piece of plastic from the front of my DVD player was broken off and stuck back on.  After complaining and leaving messages, on June 12th I received a letter dated March 29 (more than 2 months before) with a check for a grand total of $19.20 for the 3 broken chairs and cracked DVD.  I'm throwing the rocking chair with the broken runner and the chair with the broken leg out, since someone could get seriously hurt if the chair/rocker should collapse while in use.  Worst moving experience ever.
Response from ASTRO MOVING & STORAGE- Allied Van Lines

"We sincerely regret that you were disappointed with your move. Our pledge is to provide quality service and we always strive for customer satisfaction. We do nearly 3000 moves a year and have been in business for more than 40 years. Although we strive for perfection; sometimes we miss the mark for some unforeseeable reason. We do provide valuation on every move based on either the total weight of the move or per valuation of the contents of the move. It is up to the customer to decide which valuation coverage they wish to pay for. The valuation option for this particular move was based on weight and therefore Astro paid out based on .30 cents per lb not what the replacement cost of the items would be. According to our records, the claims adjuster answered all your calls and questions to the best of their knowledge"

Betty B.
Dec 2011
5.0
Yes, I recommend this pro
They moved my daughter down.  Their service was not as good as the company who moved us up but then it was not bad.  The people who came were very pleasant, hardworking and thorough.  It took them an extraordinarily long time for them to get down to New Jersey but I am not sure if that had anything to do with the weather because we had a terrible snow storm and some of the roads were blocked.  It took them 5-6 hours, which is double the time to get to New Jersey but they finally did get there.  There were some difficulties with my daughter getting into her apartment and therefore we had to last minute make arrangements to get to a storage unit and they were very cooperative with that.  The only thing is that they were a couple of small items that were left on the truck which we weren’t aware of since the stuff was in the storage unit.  One of the young men was nice enough to call us up and drove to my house and handed it to us.  Their price was the same as the other companies.  They did leave something behind but they came and gave it to me.  It was not as if it got lost.  They did pack up everything.  Some things were beyond their control so I won’t mark them down for punctuality.  The young man who was in charge was very professional.  
C A.
Nov 2011
2.0
$5,500
Moved from New York City to California. First of all the BID was about 1/2 of the actual cost. They claimed that I did not understand how that worked. I have moved 20 times in my life AND I do know how that works. Next they could NEVER give me the real moving date which caused me unbelievable stress especially since I got calls everyday from the building management demanding to kow what day I was going to move on. On a positive note, nothing was broken (I expect that), and at the unloading end, the guys were great!
Response from ASTRO MOVING & STORAGE- Allied Van Lines

"We actually did give this gentleman an estimate for $4,650. He ended up choosing another moving company. After we contacted him about his complaint against us, the following is his response. Remember - if the price is too good to be true - it probably isn't true. [member contact information and email timestamp removed] I am so sorry but it was Astro Relocation Companies located at 30 Jefferson Avenue, St. James NY 11780 and whose phone number is 631 584-7700 and not you who moved us. They are a division of Allied Van Lines that actually moved us and for whom the complaint should be about.Can you forward this email on to Angie’s List for them to correct? All of the other information was correct except the name of the company.IF you cannot, please let me know and I will contact Angie’s List for them to make the correction. [member name removed]"

Amy L.
Jan 2011
3.0
$3,600
The April 2010 move was beyond spectacular and exceeded all my expectations. I used the 4 man-group package and they arrive promptly at 800am and was a well-oiled team that clearly have worked together and knew what they were doing. By mid-afternoon, they were completely done and moved out of the house and by 300pm, they cleared out the truck and moved everything into the storage facility. Everything was immaculately wrapped and taped and just taken care of. Although they finished earlier than the estimated 8 hours of time that was originally quoted, I didn?t even bother to go back to the original bill and ask for money back because they shouldn?t be penalized for working faster and harder. Besides, they went exactly within the price quote. Since moving from storage into a house was supposed to be quicker and cheaper (no more packing and wrapping to be done?just load into truck and leave in the new residence), and especially since I had such a good experience, I called ASTRO again. It was a disaster. Another 4-man-team came. Late. They started a hour late and then the crew chief spends another 40 minutes telling me and my husband that they work really hard and they live on tips and hinting the entire time that they would work better if we tipped well. Then, they asked for water and food to be supplied. I couldn?t believe it. It took 4 hours to move already pre-packaged boxes and furniture into the truck and then they went and had an hour for lunch. The first team had packed, wrapped, and shrunk-wrapped the entire house into boxes and packages AND loaded everything into the truck, AND drove to the storage place in the same time frame. Then, it took another 4 hours to just move the things into the new house. The killer came when they went OVER the 8 hours budgeted (although their own estimator stated that moving from storage facility to house is always less time than the other way around). We also were moving into a bigger place and most of this second part of the move entailed the team to just move the things into the house and the garage. So the crew chief basically stated that I could either call the company and pay the extra hour or pay them the extra hour direct. Since I budgeted the tip to be the extra hour, I just paid him to extra hour direct ($170) and lo-and-behold, everything gets done in 20 minutes.
David C.
Jul 2010
1.0
$9,800
The experience overall was a disaster. They violated my contract by charging me more than the 10% guarantee in my contract. Initially I was told I could pay by credit card and they even gave me a form for it in advance. However, once they had my things on the truck they refused to take them off the truck until I paid them with a certified bank check. To this day (3 weeks later) I still have yet to receive a receipt from them. I still have no idea what my extra charges are for. Although I bought the added insurance, I have no proof that those funds were allocated for insurance either. Now that they have my money they refuse to answer the phone or call back. Quite frankly, I feel like I was extorted. I would advise anyone considering using this firm to stay far far away. They are more corrupt than you would think any business still operating could get away with. At this time, I am reporting them to the better business bureau. But I do not have any faith that I will get the additional money I paid back.

Licensing

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FAQ

ASTRO MOVING & STORAGE- Allied Van Lines is currently rated 2.0 overall out of 5.
ASTRO MOVING & STORAGE- Allied Van Lines accepts the following forms of payment: CreditCard
Yes, ASTRO MOVING & STORAGE- Allied Van Lines offers free project estimates.
No, ASTRO MOVING & STORAGE- Allied Van Lines does not offer eco-friendly accreditations.
No, ASTRO MOVING & STORAGE- Allied Van Lines does not offer a senior discount.
No, ASTRO MOVING & STORAGE- Allied Van Lines does not offer emergency services.
No, ASTRO MOVING & STORAGE- Allied Van Lines does not offer warranties.

Contact Information

30 JEFFERSON AVE, Saint James, NY 11780

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