
Paraco Gas
About us
Paraco Gas is one of the nation's leading propane gas distributors. Headquartered in Rye Brook, we have 300 employees and service both residential and commercial accounts throughout NY, NJ, PA, MA, RI, and CT. Our highly skilled sales and service teams can help assess which propane solution is right for your home, install your equipment properly safely, and maintain compliance with all laws and local codes, provide a reliable supply of competitively-priced fuel, and support it with comprehensive service 24/7 every day of the year.
Business highlights
Services we offer
& Fire Log Sales & Installations. Barbecue Exchange & Propane Cylinders. Forklift Propane. Propane Auto Gas - Fleets., & Pool Heat. Generator, Drying, Heating, Hot Water, Propane Gas - Cooking, Space Heat, Tankless Water Heater, Temporary Heat
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
56% | ||
11% | ||
11% | ||
7% | ||
15% |
The company just recently took over my previous gas provider.
The new company came to fill the tank and noticed I still had a tank
labeled with the previous provider. They arranged to come in 2 weeks to change the tank.
The tank was changed and when I received the bill for the fill up it was for a full tank.
I have never used more the $70 in fuel and the new bill reflected a charge double that
for a full tank fill. It was just filled 2 weeks prior so I could not use that much gas. They did
not allow for the fuel left in the tank when they changed it. I called customer service to chat with them and they were going to check on
it and get back... Never did and I just received a notice of late payment....... I am not paying double for this fuel and apparently
they are not too concerned.
We were not expecting a delivery, and our car was parked partially blocking truck access to the gas tank at the back. Driver could have knocked on the door, rang the doorbell, etc. It was obvious someone was at home.
We suddenly heard the truck -- on its way out. We called out to the driver, but he was in a hurry and ignored us.
No excuse for this driver to do what he did. We then received an invoice from Paraco noting that nothing was delivered.Are they nuts? Absolutely no customer service from this company. Plus, propane rates at $2.50, when everyone else is way lower. Just tried calling the company, and can't get through.
In a word -- LOUSY service.
This time I wanted to also have the bill automatically be paid by a creidt card. She took the payment and forwarded the information.
Finally they came, literally spent less than 5 minutes doing a 'safety check".
I had also set up auto delivery and realized one day no one had delivered and my tank was at 10% so I called again. Apparently I was not put on auto delivery but not informed of that fact. After a few phone transfers I spoke with someone (very nice mind you) who notified me that since I had a gas fireplace I could not be put on auto delivery unless I purchased some "butler". they cannot deliver for 2-3 business days. So once AGAIN, I am worried I will run out of gas before they come.
While I found that every person I spoke with was cordial and listened to me, I am finding it very frustrating that this company seems to drop the ball when it comes to responding, or providing necessary information (such as if you don't call us we won't be delivering your propane). If I could switch companies I would in a second, but I am beholden to them and am sure to expect more issues and hassles as long as they deliver my fuel.
Licensing
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