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Lifenet Alert Systems LLC
Alarm or Security System Installation, Alarm or Security System Repair, Alarm or Security System - Monitor,
About us
Low cost, less than $1 a day. Everything included, no extras needed. High quality medical alert systems for seniors and their families. All staff is based in the USA - never outsourced. Free shipping. Free return shipping. Free lifetime replacement service. Peace of mind in your own home. No deposits, no hidden charges. Your rates will never go up. Designed for use in bath and shower. Cancel anytime without penalty. No activation fees. No deposits. No install fees. No setup fees. Additional emails - [email protected], [email protected], [email protected] & [email protected]. Additional phone numbers - (516) 453-2500 & (800) 676-1100.
Business highlights
Emergency services offered
18 years of experience
Services we offer
Medical alert system for seniors and family. Professionally monitored. All inclusive, no extras to buy. Professional, personal, responsive service.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8103 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 20% | ||
| 2% | ||
| 0% | ||
| 0% | ||
| 1% |
Showing 1-25 of 103 reviews
Dale M.
Jan 2018
System was easy to install and works as advertised (did more than 1 test). Jacques provided excellent customer service when we had questions and responded to voicemails we left very promptly.
Bill S.
Aug 2017
Very smooth and she has used it for three years. It gives her level of comfort that help is available.
Susan M.
Feb 2017
Fine. Very responsive and reliable
SHARON S.
Jan 2017
Lucky I have only needed them once and it was great they responded and helped me
Agnes B.
Apr 2016
.
Ramona M.
Mar 2016
N/A
.
Dan M.
Jan 2016
N/A
Very well. Jaques was very informed and explained the product well. Everything arrived on time and in good condition. The set-up was relatively easy. I believe I had a question or two on some of the set-up details and between the LifeAlert support desk and Jaques we got them promptly squared away. When we no longer needed the system I simply mialed it back to LifeAlert. I recieved a credit for the prorated service for a partial month of use. Although I had to remind LifeAlert for the credit, as soon as I called and inquired, the credit was made within a very short period of time; I bleive it was a minor oversight. Provode LifeAlert meets your specific needs from a product standpint, I would certainly recommend them. They were very responsive and easy to work with which is important for this type of product.
Valerie C.
Dec 2015
N/A
unknown
THOMAS B.
Nov 2015
N/A
unknown
Russell J.
Nov 2015
N/A
unknown
Beverly S.
Nov 2015
N/A
Arrived promptly. Good instructions with the unit. I had a phone call after the order, before the unit shipped with all the information given at that time - it was on their site, but they still called. I had one question later, called and got immediate assistance. Very happy with the company.
Joanne H.
Oct 2015
.
Don C.
Oct 2015
It has gone very badly. I'm going to fire them some time this week. They have the wrong address of the house. I've asked them 3 times to change it and they say they will but they never do. I'm going to send them a letter asking them to refund my money and as soon as they refund it all, I'll be happy to ship the thing back to them.
Response from Lifenet Alert Systems LLC
"This is the only F review we have ever had. And it is supremely unfair. The customer provided the incorrect address not us. Prior to shipping we asked (in writing) that the address be confirmed, and there was no response. When he called us, we immediately updated our systems which we confirmed to him multiple times and we sent out revised and updated paperwork. We have also called him several times and he will not return our calls. Returns with us are the easiest of any service. However, Angies List does not permit us initiate refunds for monies paid to Angies List. To gain your refund all you have to do is call 888.888.5478 and activate the Complaint Resolution Process. I want to stress, that these are Angies List rules, not ours. We haven't done anything wrong and don't deserve this rating. We have called the customer multiple times, and done EXACTLY as he asked and yet we are given this most unfair and hurtful review."
John C.
Oct 2015
N/A
unknown
George H.
Sep 2015
N/A
Unit was self installed without any problems. I did have to call support for a minor issue.
Joe D.
Sep 2015
.
John H.
Sep 2015
N/A
I haven't Had to use for an emergency yet. Setup and several test runs went well.
Cynthia M.
Aug 2015
N/A
.
James D.
Aug 2015
N/A
They were very helpful in setting up our account and offered to help in
any way they could. Installation was very simple, so we did not need
their help. We tested the service after we connected the device to the
phone line and the answering service agents were always very polite.
any way they could. Installation was very simple, so we did not need
their help. We tested the service after we connected the device to the
phone line and the answering service agents were always very polite.
James M.
Aug 2015
N/A
The product was sent in a timely fashion. However it was more complicated than expected to set up. The initial customer service representative was poorly informed and of very little help. However, Jacques returned our call and was able to relatively sort out the issues that we were having.
EMERALD G.
Jul 2015
N/A
.
Charles C.
Jun 2015
N/A
WOW!!! AWESOME!!!
Jacques Aboaf was extremely easy to reach, professional, and compassionate about our needs. I have dealt with any number of highly-rated professionals from Angie's List, but Jacques set a standard that is unlikely to be approached by anyone you will ever deal with.
The equipment arrived promptly and was extremely easy to plug into my father's existing phone line. We tested it a couple of times to check the range of the pendant and in each case the response was swift and professional.
Best purchase I've ever made on Angie's List!!!
Jacques Aboaf was extremely easy to reach, professional, and compassionate about our needs. I have dealt with any number of highly-rated professionals from Angie's List, but Jacques set a standard that is unlikely to be approached by anyone you will ever deal with.
The equipment arrived promptly and was extremely easy to plug into my father's existing phone line. We tested it a couple of times to check the range of the pendant and in each case the response was swift and professional.
Best purchase I've ever made on Angie's List!!!
Cindy W.
Jun 2015
N/A
System works great. Professional yet personal customer service. I have called with questions and have always been treated as if I were the only person in the world. I highly recommend this company.
Evalina A.
Jun 2015
N/A
.
Cynthia M.
May 2015
N/A
Good
Licensing
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FAQ
Lifenet Alert Systems LLC is currently rated 4.8 overall out of 5.
Lifenet Alert Systems LLC accepts the following forms of payment: CreditCard
Yes, Lifenet Alert Systems LLC offers free project estimates.
No, Lifenet Alert Systems LLC does not offer eco-friendly accreditations.
No, Lifenet Alert Systems LLC does not offer a senior discount.
Yes, Lifenet Alert Systems LLC offers emergency services.
No, Lifenet Alert Systems LLC does not offer warranties.