COOPER WILKINS HVAC LTD

On July 3, 2018 I contact Total Home Warranty which Cross Country Home Services is the parent company about my Central Air Conditioner. On July 19, 2018 Cooper-Wilkins H.V.A.C. came to diagnose the problem, they say I need a new system, they took the measurement of the old system and they will relate the message to Total Home Warranty or Cross Country Home Services they are the same Cross Country Home Services told me that I have to pay $100 for the diagnostic and $1350 for items not cover. Cooper-Wilkins H.V.A.C. came on 8/7/18 for the installation and I had to pay them $1350 before they start working, they install the condenser outside, but, couldn’t install the air handler because it was too high! Cooper-Wilkins H.V.A.C. took the wrong measurement On August 17 Cooper-Wilkins H.V.A.C. technician came to install the new air handler, but now they find out that they need a cooling coil August 28, 2018 they supposed to come early in the morning to do the installation, but, never show up, I call Gloria repeatedly, she said they work late the night before so they will come the soon they get in the shop, useless to said, they didn’t show up, I call back Gloria, she said she give them a day off and will come tomorrow 8/29/2018 Keep in mind this happen in the middle of the summer in NY.it is 90 degree in NY and with the humidity it feels like 104 degree, they didn’t care! Cooper-Wilkins H.V.A.C. finally came back in September to install the cooling coil and to try to finish the installation, the technician cut a 19 inch space in the return duck for the filter and force a 20 inch by 12 inch filter in that space, less than 24 hours after putting the filter in the duck work space, the filter is coming apart and was going into the blower, I had to remove that filter before any damage was done to the blower, it could been a very dangerous situation if I didn’t caught in time. I forgot to mention that on July 15, 2018 Total Home Warranty or Cross Country Home Services upgrade our case to Medical emergency to make it going faster, they also said they would offer to delivered a portable air conditioner or put us in a hotel, but as 9/26/18 the A/C is still not finish and they never offer anything for all the problem and delay. Today is September 26, 2018 and the unit is still not working, that is almost 3 month without A/C, the duck work with a new filter box is not done, the wire are all over the place and not cap, the on and off electric switch of the blower is all apart with live wire hanging from the ceiling and with all this sloppy wire work my 3 damper are not working Total Home Warranty/Cross Country Home Services is AWFUL Cooper-Wilkins H.V.A.C. is AWFUL