THE GROUT GUY INC.

"Ive been a tile man 30 years. But I remind my customers that I did not install the showers that I work on. And in this particular instance, heat was installed inside the shower floor. Heated shower floors are nothing but problems. Its the second time Ive had problems with heat in a floor of a shower. But I was willing, at my expense to go back as many times as needed to fix it. Since the customer never called back I figured Id nipped the problem in the bud. I cannot express enough that most floors in showers that were never sealed for years will never be perfect in color. They discolor over time without constant maintenance. And for this reason I tell my customers that they must live with discoloration on mud floors in showers. This is the standard in the business. And I can only offer to solve problems with them if they are willing to work with me on this. I care about my customers."

"I explained to the homeowner, and thought that we were in agreement, that the floors in their condo were installed improperly by the builder. The builder did not install the proper thickness of underlayment before the floor was tiled. After completing work in two baths, I reluctantly had to turn down removing and replacing numerous cracked and loose floor tile downstairs, in hallway and kitchen after coming to the decision that I did not want to take liability for work performed improperly by another contractor. I could not have installed the proper underlayment after the fact, and I decided that resetting tile on a weak floor would not fix the problem with the floor, and that new tile would just just end up cracking again and loosening in the near future. I did not come to this decision easily. I do not like turning down work but have had to on recent jobs when I think my company will inherit a future liability on a job I did not install."