Looking for a local, experienced Home Remodeling Company? Make old look new, new look better, and better look the best. Our family owned and operated home improvement company specializes in quality work that helps turn your house into a home. Tackling a wide variety of construction repairs and remodeling projects - bathrooms, basements, trim & molding, flooring, tile, ceilings, closets, built-ins, etc. Contact us for a free estimate!
Basement Remodel, Bathroom Remodel, Door & Window Installations, Hardwood Flooring Installation, Home Improvement, Home Remodeling, Kitchen Remodel, Laminate Flooring Installation, Porch and Deck Repairs and Installation, Room Renovations, Tile Installation, Trim & Molding
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Number of Stars | Image of Distribution | Number of Ratings |
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14% |
"Thank you for sharing your feedback. I believe there may be some inaccuracies in your review that I would like to clarify. When the issue with the LVP floor arose, I promptly came to assess the situation and explained the importance of expansion gaps. I did reach out to the flooring manufacturer to report your concerns and believed that we were addressing the problem. Itās disheartening to hear that you felt I was unresponsive or avoided communication. I always strive to maintain open lines with my clients. During our discussions, you mentioned that there had been a flood, which could have contributed to the flooring issues. Once I knew about the flood, I had no choice but to draw a conclusion that the flooding must have caused the floor to lift. But then you quickly claimed there was no flooding after I pointed it out. I do have text messages stating you did have a flood though. Regarding the assessments made by the new flooring professional, I respectfully disagree with the conclusions drawn about my work. He and I spoke about it in a friendly and professional manner, and once he found out about the flood, his assessment changed. I truly value my reputation and the relationships I build with clients. However, when damage is done after the fact to a finished product, expectation cannot be that I will redo the finished product without extra costs being considered. Expecting me to come and redo the floor for free was just not realistic. My wife offered for you to contact our insurance company to see if they could assist you and they did deny the claim. Not because of faulty work but because they do not believe it happened because of me. Since you continued to insist I redo the floor for free, my only recourse was to tell you that we should settle it in court. It is completely unfortunate that things turned out the way they did but based upon my other reviews, you can tell I take my relationships with my clients very seriously and would never react the way you claim I did."
"Please refer to all other reviews of us on Angi who are all willing to be contacted as references. This is not an accurate depiction of our company or our service history."
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