Energywise Inc.

‘Twas a week before Christmas when all through the house – it was warm. When down in the basement there arose such a clatter that I sprang from my chair to see what was the matter. I tore open the cellar door when to my wondering eyes appeared – a code on my furnace said it had stopped with a clatter. Away to my phone I flew like a flash – to call my Energywise HVAC Pros for a gift of a visit. Out in the driveway there appeared in ten minutes a Dave to see what was the matter. He looked at the boiler called them by name: On test codes! on measuring gas! On changing probes! Then he met with an obstacle for the furnace exhaust to mount to the sky. He could return with a bundle of blower motor flung on his back, but first had to grab one from the supplier at the North Pole (or elsewhere). He did not shake when he laughed, having to tell me it was the start of the weekend before Christmas and the un-gift of COVID had made transporting by even a miniature sleigh and eight tiny reindeer -- difficult. But lively and quick his office flew to the phone to beg, to cajole, to demand. It is the weekend the elves at the supply house complained, but persistence found a FedEx sleigh and a Monday delivery was promised. But a gazillion kids presents got in the way and on Christmas Eve it came. Down the driveway Jason came with a bound. He did not have a round belly or a red-nosed reindeer but did place the gift of a blower on the furnace. Then laying his finger aside of his nose, giving a nod, up to his truck he rose. And I exclaimed as he drove out of sight – “Happy Christmas to all and a warm house tonight”.

The repairman was very knowledgeable about our gas furnace, performed a thorough cleaning and check of the furnace, the circulators, the attached hot water heater, etc. Discovered a minor air leak that will be repaired. Comforting to get done before the serious cold comes and the annual checkup comes with a minor discount and priority should repairs be needed. However with the "insurance" of the checkup, don't expect the need. Professional -- will continue with them again, of course.

Quick diagnosis by looking at the wall unit by Jan. He tried cleaning the flame sensor, which appeared to solve the "not starting" issue, but he tried it three more times -- on the third try it again failed. Instantly diagnosed as a gas pressure sensor and he had one in the van. Installed it, then tried restarting a lot of times -- Victory! A half hour call that solved the problem, with a service tech with persistence enough to make sure it really was solved. With freezing weather on the horizon, very important! They responded within 15 minutes of me calling for service.

We have a contract with them.  The cost is part of our contract so there wasn't any.  They left the area clean when they were finished.  The worker was professional.

Awoke in the middle of the night to hear burner making a loud clicking noise and cycling rapidly on and off.   Shut down unit.  Contacted Energywise Inc, Ronkonkoma at approximately 10:00 am following day.  Decided to try company based on personal recommendation from my plumber and several positive reviews on Angie's List.   "Telephone call was immediately answered by "Debbie" who advised that she would try to get a tech out to me by 3 pm that afternoon and would call to keep me apprised of effort.  Received a confirm at 2:30 from Debbie advising that she had a tech responding.  Technician, Mike C, arrived shortly afterward.  Upon conducting an exam of the burner's wiring, Mike found a faulty quick connector and determined it was making poor contact  causing unit's safety circuit to shut down.   Mike replaced connection and checked unit upon restart for further problems.   Finding none, he advised that I was good to go and there would be no further charge than the initial service call rate.  Very honest, courteous and professional company from start to finish.  Putting them on my "speed dial"   Triple AAA recomendatgion.

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The installers were a pleasure to work with.  They were extremely knowledgeable and cared for my home as though it was their own.  Henry is an excellent asset to the team as he both pre-inspected my home prior to the installation as well as returned upon completion to verify the work was performed properly.  I would recommend Energywise Inc. both now and in the future!!

Was referred to Energywise by an acquaintance. Mike was great. Very pleasant gentleman. While diagnosing our problem he gave me some advice on maintaining the system. We have a contract with the company so the visit was free and repairs are covered at a discount. The repair was simple and didn't require any parts so no charge. I appreciated the honesty, and that they made the service call right after a major snow storm. When I called their after-hours emergency service the woman that answered heard one of my children in the background and assured me they would show same day so that threads would have heat. We'll stick with them for all of our future HVAC needs.

Salesman Robert was very informative and very thorough in explaining the system as well as the details of the final contract. I never felt rushed or pressured during the process. Robert told me about a $400 rebate which was available from Mitsubishi, something I knew nothing of prior to his visit.
Installer Henry arrived as planned ahead of the actual installation date to review/discuss the job. Henry was informative, courteous and professional. On the day of the installation Henry and his helper (sorry I forgot his name) arrived as planned, were both informative, courteous, and professional in the installation. Cleanup was as expected, in line with the rest of the job.
Could I have done better in the cost of the job? Possibly, but to me price is only part of the puzzle. A friend had recommended Energy Wise so I'm passing it on. I must say if you're looking for the kind of work they perform then go for it.