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About us
Basement Waterproofing, Inc. has been servicing Upstate New York over 38+ years. Are you looking for a waterproofing contractor who is not only effective, but stands behind the work they do, and excels at their craft? We are the only Basement Waterproofer to provide a warranty for your basement walls and waterproofing basements is all that we do. If a dry basement is your goal, then you should consider contacting Basement Waterproofing, Inc. and discovering the BWI difference! BWI will dry your basement in accordance with our contract while providing a transferable lifetime service warranty. We always service what we sell in a personal and professional manner. There is no need to suffer with a damp, unpleasant or even an unusable basement any longer. Let BWI fix your wet basement! For your convenience, we are fully staffed during normal working hours to answer your calls. Call our Rome, NY office with any questions you may have at (315) 336-4951 or toll-free at (800) 439-4951
Business highlights
Veteran owned and operated
18 years of experience
Services we offer
Exterior Bentonite Clay Injections, Foundation or Basement Waterproofing , BW does not service Crawl Spaces, Hydro Static Pressure Releif Systems Installed, , Interior Foundation Drainage - Installed or Replaced, , We are the only company to Warranty a Basement Wall for Seepage
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.544 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 11% | ||
| 5% | ||
| 0% | ||
| 5% |
Filter reviews by service
Showing 1-25 of 44 reviews
Jenn H.
Aug 2023
Google Review
They were very easy to work with! They had installed a system in our house under the previous owner, and we had no problem transferring it into our name once we moved in. After we had our driveway redone and water made its way in to the basement due to poor sealing by the driveway vendor, Basement Waterproofing came out to our house and added to their system at no charge to us. They are responsive, easy to get a hold of, and followed up regularly with us to make sure we were happy with the work. Could not recommend them more!!
Response from Basement Waterproofing, Inc.
"How is Jenn? I just wish to thank you for your time on a Sunday to leave such a kind review. Basement Waterproofing, Inc. wishes you well with your new home and that our work done prior continues to service its purpose. Please, always feel free to contact our office. Thank you again. James"
Jewel W.
Aug 2023
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Best around.
Franklin O.
Mar 2023
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
If you have the money and want a dry basement this company is the one to call. I guess one could watch you tube and do it yourself. However, itâ s a lot of work. When you factor in the time, tool rental, materialsâ ¦the price is reasonable. Professional Job! Done in a day. Life time transferable warranty. Basement nice and dry. Had a hydrostatic leak issue (high water table area).
Margaret A.
Oct 2022
We have had water in our basement for many years, floods approx 9 years ago were 5 feet deep in our basement. wanted to have the problem fixed, never thought we could afford it. Saw the ad for Basement Waterproofing Inc, figured if they could handle the subway system tunnels in NYC they could handle my basement ! VERY pleasantly surprised ! Came within 2 days of our first call, they left after giving a total & complete evaluation, Came back this morning, did the work, cleaned up & left ! We are so happy & glad I saw the ad !! I will recommend them to anyone and everyone who needs their home wetproofed and don't have to break the bank ! THANK GOD !
Ian S.
Apr 2022
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Got a fast quote at a good price. No hassle or pressure selling. Took two days to think about it then sent a deposit. They showed up on time and finished the job in a day. Pretty good clean up. Basement stairs were muddy and I wish I'd thought about asking to have clear out ports put in at the corners. The pipe wasn't graded. It's 4" corrugated perforated flex and just relies on gravity. Two months later still have damp spots on the floor but no major leaks or puddles and only damp wall section is right by sump egress - probably caused by an insufficient run off system (my fault, not theirs). I'd recommend this company for this job. But my biggest lesson : for a few thousand dollars more I could have had my whole basement floor replaced with steel grid and 3 mil vapor barrier, plus the interior French drain. Oh well. Live and learn.
Response from Basement Waterproofing, Inc.
"Honestly, feel free to reach out, we would love to bridge those gaps or at least offer advice, your wish for a new floor is still in reach for not much more of an investment, and would be happy to meet with you to discuss things further with you. We thank you for your patronage of our company."
Dan R.
Apr 2022
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
They did great work cutting a drain into concrete patio, trenching, and running additional drainage. Highly recommend!
Response from Basement Waterproofing, Inc.
"Thank you so much, feel free to reach out to us at any time."
TJ M.
Feb 2022
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Na
Response from Basement Waterproofing, Inc.
"Thank you for you review, feel free to reach out to us as any time."
Estrella M.
Jul 2021
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
So far I am satisfied with their service but I will have to wait a while until I am able to see the final result
Response from Basement Waterproofing, Inc.
"Please keep in touch and thank you for your kind review, we are committed to giving you a dry basement."
Robert G.
Feb 2021
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Very timely and thoroughly explained the whole process.
Response from Basement Waterproofing, Inc.
"Thank you so much for being our customer, feel free to reach out anytime you have need for your basement."
Kelly A.
Oct 2020
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Resolved issue quickly and professionally. No issues.
Response from Basement Waterproofing, Inc.
"Thank you so much for your kind review, we are available to you anytime you call."
MAEBELLE B.
Sep 2020
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
They were very pleasant.
Response from Basement Waterproofing, Inc.
"Thank you so much for your trust with your home. Always feel free to reach out for any needs you have."
Dan S.
Jul 2020
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Good company. Good, effective and honest communication. Fair pricing and polite customer service. Quality work and prompt service. I would recommend them without reservation. A company with years of experience and an earned reputation for winning customer confidence.
Response from Basement Waterproofing, Inc.
"Thank yo so much for your kindness, we appreciate your trust with our company. Always feel free to reach out with any concerns for your basement. Thanks, James."
Jay W.
May 2020
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Overall very satisfied. Surprised that they used mortar rather than cement to cover the new french drain. Had some issues with the position of the clean-outs and the connection to the existing french drain in 2 locations. Some improved communication between sales and installation team would have improved overall experience.
Response from Basement Waterproofing, Inc.
"Hey Jay, I Just wanted to thank you for your kind review. Just to respond to your comments, I did speak with both Jack and the foreman on the cleanouts. Simply, even as Jack explained to me what he mentioned was appropriate, however, once we removed the concrete, we had to make a course correction with your involvement. Much of what Jack can suggest is often unseen from the get-go. As far as using Mortar, concrete mix with stone can oftentimes not leave the depth to provide a smooth finish. Since the floor adds no structural support to the foundation, we prefer to finish for cosmetics rather than strength. Should you have any needs for service, always feel free to call and again, BW Inc thanks you for your patronage toward our company."
Deborah F.
Aug 2019
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
great
Response from Basement Waterproofing, Inc.
"Thank you for your kind review. Should you have any need for service, always feel free to call our office and BW will gladly accommodate your request. Thank you for your patronage toward our company."
Susan F.
Aug 2019
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
They eventually accomplished making my basement feel so much dryer. It did take them coming here twice to fulfill their guarantee by deciding to put in a trench and sump pump after the less invasive solution did not accomplish what we were hoping for. They worked quickly but not the neatest work.
Response from Basement Waterproofing, Inc.
"We thank you for your honest review, we do our best in a difficult situation. When we enter into contract, we do all that we can to provide your with a dry basement. Feel free to contact our office with any request for service. BW Inc thanks your for your patronage toward our company."
Meghan P.
Jul 2019
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Crew was quick and friendly and cleaned up nicely.
Response from Basement Waterproofing, Inc.
"Thank you for your kind words, our company is always available to your waterproofing needs. Feel free to contact our office as needed. We thank you for your patronage toward our company."
Cathleen D.
Jul 2019
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Very professional staff, timely appointments, every detail spelled out on the contract. Just need to check out how their follow-up is for any problems.
Response from Basement Waterproofing, Inc.
"Thank you for your kind review, just want to thank you for your patronage toward our company and please always feel free to contact our office with any needs or concerns you may have."
Bob A.
Jul 2019
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Basement walls were done with Thoroseal primarily for cosmetic purposes. Work was done professionally on schedule and as explained. If clean up of drips and splatters was better I would rate quality as a 5 star.
Response from Basement Waterproofing, Inc.
"I appreciate your honesty in your review, we are always trying to do better and have addressed such items and even different ways for application of product. Please feel free to contact our office if you are in need of service."
Tamara S.
May 2019
If ever there was a home that had the worst water problem, it was ours. Underground springs and rainwater were constantly seeping into our cellar. Had three floods in spring of 2018. Called this company to come give an estimate and they came out in 2 days. Gave and estimate, and even did the work in one week. The workers were professional, cleaned up after themselves, and even got the job done in one day. We gave it one year before placing a review to see how well the system worked. It has been wonderful. I still check my cellar when the rain is heavy only to find it dry. I can store items in our cellar now without worry. It is one of the best decisions we could have made. It has been worth every penny we paid. If you have basement water problems, this is the product you can count on!
Response from Basement Waterproofing, Inc.
"I thank you for your kind review, your words mean a lot to our staff. We take to heart what we provide for people. Should you ever need service, please feel free to contact our office, we will gladly come to your home. BW thanks your for your patronage toward our company."
Jessica M.
May 2019
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Havenâ t had to test the waterproofing yet. Sales manager knowledgeable and installation team professional,friendly and efficient.
Response from Basement Waterproofing, Inc.
"Should you have any needs for service, please feel free to contact our office, my only job is to dry your basement as contracted. We thank you for your trust with our company."
Tony T.
May 2019
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Their workers are knowledgable well mannered prompt and friendly. The owner came to my house to make sure everything was according to our contract, and sent his time explaining my questions.
Response from Basement Waterproofing, Inc.
"Thank you for your kind review. Meeting and sharing valuable experience applicable to your home is my reward as a service manager. Please, always feel free to contact our office for service. Thank you for being a valued BW customer."
Kimberly M.
Apr 2019
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Friendly, knowledgeable, professional. I was happy with the communication leading up to the project (and they followed up after the job was complete!), I am pleased with the work that was done and I am thrilled with the results. I would definitely recommend Basement Waterproofing!
Response from Basement Waterproofing, Inc.
"Thank you for your kind review, please feel free to contact our office for any service needs. We thank you for your patronage toward our company."
Steve F.
Apr 2019
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
job well done..end of april to check and see if we have a problem
Response from Basement Waterproofing, Inc.
"Our Staff thanks you for your patronage toward our company. Should have any needs for service, always feel free to call and we will gladly come out to your home. Again, we thank you."
Susan D.
Feb 2019
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
We had several issues related to this project; getting what we asked for, attitude and the quality control of this project. In the end we got what we asked for, however, we don't know what we can't see so time will tell.
Response from Basement Waterproofing, Inc.
"Should you have any needs for service, please feel free to contact our office, I apologize the sales rep did not put those items on the original work order. However, once know, we do stand behind our customer."
John N.
Dec 2018
Foundation, Basement or Crawlspace Waterproofing / Encapsulation
Very good communication.
Response from Basement Waterproofing, Inc.
"Thank you for your kind review, should you have any needs for service, please feel free to contact our office."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Basement Waterproofing, Inc. is currently rated 4.5 overall out of 5.
Monday: 9:00 AM - 3:00 PM
Tuesday: 9:00 AM - 3:00 PM
Wednesday: 9:00 AM - 3:00 PM
Thursday: 9:00 AM - 3:00 PM
Friday: 9:00 AM - 3:00 PM
Saturday: Closed
Sunday: Closed
Basement Waterproofing, Inc. accepts the following forms of payment: CreditCard
Yes, Basement Waterproofing, Inc. offers free project estimates.
No, Basement Waterproofing, Inc. does not offer eco-friendly accreditations.
No, Basement Waterproofing, Inc. does not offer a senior discount.
No, Basement Waterproofing, Inc. does not offer emergency services.
Yes, Basement Waterproofing, Inc. offers warranties.