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TERESA'S FAMILY CLEANING INC
Maid Service, Post Construction - Clean-up, Exterior Surfaces - Powerwashing,
About us
Teresa’s Family Cleaning is an award-winning Long Island home and commercial cleaning company that creates a feeling of welcome, comfort, and beauty in the homes of its valued customers, while fostering the spirit of generosity in the lives of their employees and the Long Island community. Insured, bonded and registered to work in Nassau & Suffolk Counties. We carry all necessary insurance and requirements to work in New York State. All employees are pre-screened, background checked and randomly drug tested. We are an Equal Opportunity Employer. In business since 1993. We bring our own Green Sealed Certified cleaning supplies and equipment, and we're one of the first Long Island cleaning companies to offer 100% Chemical Free Cleaning.
Business highlights
32 years of experience
Services we offer
Carpet Cleaning, Chemical Free Cleaning, Green Cleaning, Home Cleaning, Janitorial Services, Office Cleaning, Pet Friendly., Power washing, Residential and Commercial Cleaning Service, Window Washing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.225 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 32% | ||
| 24% | ||
| 4% | ||
| 12% | ||
| 28% |
Showing 1-25 of 25 reviews
Jeannine J.
Jul 2016
The experience was HORRIBLE! I do not recommend this service to anyone. Bottom line, I was charged for 6 hours of work totaling $635.00. The kitchen by no means was in bad shape at all to begin with. I told them I was stepping out for a while. I came back and the girls seemed idle. My kitchen was not cleaned. The cabinets were not cleaned or the inside of the drawers. I showed the girl what she needed to do, to the point that I had to model for her how to properly clean. She proceeds to spray my wood cabinets with some unknown liquid. I don't know of any professional service that would saturate wood. My bathrooms were not clean at all. When I asked her to clean certain areas in the kitchen that needed cleaning, the girl said she already did it. It clearly was not cleaned. The staff is incompetent and ineffective, but even more appalling is the unprofessionalism of the office and contact people, specifically Nicole Ward. I called several times to speak to the owner and I was told "no one is available." I am currently disputing the charges on my credit card, have filed a complaint with the BBB and now pursuing legal action. I spoke with someone who seemed helpful last week, but suddenly when I called back to follow up, this person has been "out sick....indefinitely." I am starting to question the agency's legitimacy. The girls who came to clean were clearly disgruntled employees. They complained about the receptionist, Nicole Ward. They disclosed to me that the products they use for cleaning do not work and a lot of customers are dissatisfied. This set off alarms for me. Clearly I'm not the only one. Here is my question, what were 2 girls doing in my empty house for 6 hours? No one at the cleaning service can answer this.They weren't cleaning. I checked in several times while they were there. Again, they were asked to clean my kitchen, my kitchen floor, and 2 1/2 baths. No furniture was moved in to the house at this point. It's suspicious, and I believe an illegal scam.
Casey M.
Jul 2015
DO NOT HIRE THESE PEOPLE. I called on a Friday to request cleaning service on a Saturday for a vacant house that I was about to move into. I explicitly advised that the house was vacant - no furniture, carpet, picture frames, nothing - and that my priorities were to have the interior and exterior of the cabinets cleaned thoroughly, cobwebs cleared in the cellar (and obviously anywhere else), and the general cleaning that would be expected for all surfaces, floors, windows throughout the house and the few built in appliances in the kitchen.
I was advised that the rate would be ~$89 per hour for two people and that it should take 2, possibly 3 hours. I was not there to supervise because we were still packing up our apartment but my father-in-law stopped by to make sure that the staff received a tip and he even went out to buy them more cleaning fluid because he felt that the products they were using were not effective.
The management claims that the cleaning staff arrived at 9:30 AM and stayed for 6 hours which is befuddling because these people DID NOT CLEAN THE HOUSE and THEY CHARGED ME $661.16. At best, maybe they cleaned the wood floors, but
everything else was left seemingly untouched and in some cases filthy.
When I called to complain after seeing the charge, I explained that I NEVER would have agreed to hire them had I known that the price would be so astronomical (I expected to pay no more than $270 based on the quote I was given). The only reason I hired cleaners at all is because I was 7 months pregnant and not supposed to be exposed to the chemicals or level of
exertion necessary, otherwise I would have done a much better job myself.
The management refused to reimburse me as it is against their policy, instead after a few emails and telephone calls (with
Nicole and Melanie) they offered to send someone back to actually do the job right and a $50 refund. I told them that I was not interested and instead had my credit card company reverse the outrageous charge and file a dispute since the service was not performed. PLEASE do not waste your energy or money on these people.
I was advised that the rate would be ~$89 per hour for two people and that it should take 2, possibly 3 hours. I was not there to supervise because we were still packing up our apartment but my father-in-law stopped by to make sure that the staff received a tip and he even went out to buy them more cleaning fluid because he felt that the products they were using were not effective.
The management claims that the cleaning staff arrived at 9:30 AM and stayed for 6 hours which is befuddling because these people DID NOT CLEAN THE HOUSE and THEY CHARGED ME $661.16. At best, maybe they cleaned the wood floors, but
everything else was left seemingly untouched and in some cases filthy.
When I called to complain after seeing the charge, I explained that I NEVER would have agreed to hire them had I known that the price would be so astronomical (I expected to pay no more than $270 based on the quote I was given). The only reason I hired cleaners at all is because I was 7 months pregnant and not supposed to be exposed to the chemicals or level of
exertion necessary, otherwise I would have done a much better job myself.
The management refused to reimburse me as it is against their policy, instead after a few emails and telephone calls (with
Nicole and Melanie) they offered to send someone back to actually do the job right and a $50 refund. I told them that I was not interested and instead had my credit card company reverse the outrageous charge and file a dispute since the service was not performed. PLEASE do not waste your energy or money on these people.
Response from TERESA'S FAMILY CLEANING INC
"Teresa's Family Cleaning enters any home the first time on a by the hour basis. The reason is because every home is different based on the size, requests from customers and condition of the home. In the case of (member name removed)'s home, she requested in and out of everything. The cleaning crew cleaned in and out of all cabinets in kitchen and bathroom, closets and of course cleaning of the rest of the home. This does take time especially if it hasn't been cleaned in a while. The cleaning crew arrived at 10:19am and left at 5:21pm for a total of 7 hours. We did only charge (member name removed) for 6 hours. When our customer called the office to express some things she was not happy with, we did tell her we would send a crew back to the home to fix whatever she wasn't happy with. We strive to make sure all of our customers have a good experience and that is why we will always send a crew back to fix and issues free of charge of course. (Member name removed) refused the crew to come back and requested a refund. It was explained to her that our policy is to send the crew back and again she refused. I am attaching a copy of the GPS report showing the amount of time the crew was in the home, and a copy of our consent of policies. We tried to resolve the issue with (member name removed) and it was out of our hands if both parties agree to disagree. We in no way "wasted" time in her home just so we can charge her that amount of money. All the crews go out with a full day of houses to clean, but they are trained to stay in the home until the job is completely finished."
Gary W.
Oct 2013
We had used these cleaners before because we have two very young
children and I liked that they were "green" cleaners. The first time
they cleaned they were great, but the services have greatly diminished
since then. The last time they came, the two women came late and left
early and charged us the full $200 for two hours of work. We have a
very large home so they only managed to clean 1.5 baths and the kitchen
with minor "dusting" in some rooms. The house still appeared dirty
after they left. Mind you, the house is always neat, but with both of
us working two full time jobs and with two little ones at home, and with
the daily dishes and laundry, I don't have much time for the heavy
scrubbing and was hoping for some help. Instead, it appears we received
very little for our money. We will be looking for new cleaners. Oh
and also, we agree with the other reviewers, we were promised that they
would come at 7am when we booked the appointment, then the next day the
confirmed the time for 8am and merely said "oh well."
children and I liked that they were "green" cleaners. The first time
they cleaned they were great, but the services have greatly diminished
since then. The last time they came, the two women came late and left
early and charged us the full $200 for two hours of work. We have a
very large home so they only managed to clean 1.5 baths and the kitchen
with minor "dusting" in some rooms. The house still appeared dirty
after they left. Mind you, the house is always neat, but with both of
us working two full time jobs and with two little ones at home, and with
the daily dishes and laundry, I don't have much time for the heavy
scrubbing and was hoping for some help. Instead, it appears we received
very little for our money. We will be looking for new cleaners. Oh
and also, we agree with the other reviewers, we were promised that they
would come at 7am when we booked the appointment, then the next day the
confirmed the time for 8am and merely said "oh well."
KERI C.
Aug 2013
The very first housecleaning was very good- but the three subsequent cleanings were very poor.
The service is very expensive. it cost $300+ for 3 cleaners for 3 hours, or $30 per cleaner per hour for a four bedroom house.
On the first visit a "trainee" was sent, a fact I was not informed of. I paid 30+ per hour for this person.
I was told that if I signed a contract I would receive half of the money back for the first cleaning. however, the contract that was provided did not specify certain key pieces of information, such as the number of hours that would be provided. Although I sent an email asking questions, I never received a response.
I was told that the cleaner that visited on the first visit Janin, who was professional, would be my housecleaner on future visits. Instead, a different person came for each visit. These cleaners were generally un-professonal.
The second cleaning two cleaners were sent and worked for only two hours. In two hours they only changed 4 beds, washed the linens and vacuumed and damp mopped the floors. That was all. This cost $192. I complained that they had failed to dust, wash all of the linens and towels, or do anything except the basic cleaning. I was told that more time was needed, and of course more money. This was a bait and switch. Naturally I assumed that the $192 rate I had negotiated was for 3 hours, the same number of hours I received on the initial visit. Instead only two hours of cleaning was provided, and on each visit less and less was done to force me to pay for more time.
On the third visit, laundry detergent was left all over the top of the washer, not all linens & towels were laundered, and linens were left in the dryer damp. The cleaners tried to leave without telling me, and before i could pay in cash- the rate is cheaper if you pay in cash. The cleaner sent on this visit was a smoker. I was not informed of this. The things that she touched in my house smelled of smoke.
On the final and fourth visit the bed sheets were not dried, and were put away damp in the linen closet. The floors were not all vacuumed or cleaned, and the most important area, the kitchen floor, was neither vaccumed, swept or washed. The entry porch was neither vacuumed or washed and left full of sand. Things were left in the dryer. The beds were not made properly-top sheets were left off. Later I discovered that a bottle of gerwurtztraminer wine was replaced with water! (incredible, but true!)
I have complained to American Express about Teresa's service. They refused to refund any of my money even though they were clearly in the wrong and i was very dissatisfied. DO NOT HIRE THIS SERVICE!
The service is very expensive. it cost $300+ for 3 cleaners for 3 hours, or $30 per cleaner per hour for a four bedroom house.
On the first visit a "trainee" was sent, a fact I was not informed of. I paid 30+ per hour for this person.
I was told that if I signed a contract I would receive half of the money back for the first cleaning. however, the contract that was provided did not specify certain key pieces of information, such as the number of hours that would be provided. Although I sent an email asking questions, I never received a response.
I was told that the cleaner that visited on the first visit Janin, who was professional, would be my housecleaner on future visits. Instead, a different person came for each visit. These cleaners were generally un-professonal.
The second cleaning two cleaners were sent and worked for only two hours. In two hours they only changed 4 beds, washed the linens and vacuumed and damp mopped the floors. That was all. This cost $192. I complained that they had failed to dust, wash all of the linens and towels, or do anything except the basic cleaning. I was told that more time was needed, and of course more money. This was a bait and switch. Naturally I assumed that the $192 rate I had negotiated was for 3 hours, the same number of hours I received on the initial visit. Instead only two hours of cleaning was provided, and on each visit less and less was done to force me to pay for more time.
On the third visit, laundry detergent was left all over the top of the washer, not all linens & towels were laundered, and linens were left in the dryer damp. The cleaners tried to leave without telling me, and before i could pay in cash- the rate is cheaper if you pay in cash. The cleaner sent on this visit was a smoker. I was not informed of this. The things that she touched in my house smelled of smoke.
On the final and fourth visit the bed sheets were not dried, and were put away damp in the linen closet. The floors were not all vacuumed or cleaned, and the most important area, the kitchen floor, was neither vaccumed, swept or washed. The entry porch was neither vacuumed or washed and left full of sand. Things were left in the dryer. The beds were not made properly-top sheets were left off. Later I discovered that a bottle of gerwurtztraminer wine was replaced with water! (incredible, but true!)
I have complained to American Express about Teresa's service. They refused to refund any of my money even though they were clearly in the wrong and i was very dissatisfied. DO NOT HIRE THIS SERVICE!
Gerry E.
Jul 2013
Don't hire them!!!!!
Trevor W.
Jul 2013
We recently found Teresa's a few months ago and have been using them every 2 weeks. The level of professionalism from the office is outstanding. They schedule your appointment, send you an email reminder and call you the day before with a window of time for arrival. The cleaning team is punctual and overall they do a good job. During their initial cleaning they take detailed notes about what they did and how long it took and that becomes the basis for your weekly cleaning. The office has your cc on file so you don't even have to deal with payment on the day of cleaning. I do agree with some of the other reviewers that the cleaning details vary depending on the crew that arrives. The price is fair for the quality and the length of time they spend. We are pleased.
Paula E.
Jun 2013
I think I explained all above. I honestly have never had an experience like this before. I was shocked when I saw the results of their cleaning & the lack of wanting to make it right,was very upsetting.
Response from TERESA'S FAMILY CLEANING INC
"As stated in (deleted member name) opening sentence, we were hired by her contractor MJQ Home Improvements, not her directly. All our dealings were with (deleted name) not the (deleted member name). (deleted name) saw our house cleaning crew across the street from the Evans summer home and called our office. An estimate was given to him over the phone based on the information given to us by (deleted name) of MJQ stating this was a post construction clean up of general dusting, vacuuming, mopping etc. and we were also informed the construction job was completed. The job was never physically assessed prior to our crews arrival. The crew arrived as scheduled to the job site that was not completed and there was a layer of sand on the floors that required heavy construction commercial cleaning equipment. The crew informed the contractor that this is not what was on their job sheet, and the contractor told them to stay and do the best that they could do. During that time (deleted name) left the job site. When the crew finished the job they contacted (deleted name) via cell to have him come back and view and sign off on the job, he told the crew to leave. And that’s exactly what the crew did. We also sent the crew back the following day after speaking with the contractor who was STILL working on the house, to try and finish mopping up the now muddy floors, again doing the best that we could do under the circumstances. (deleted name) was NOT charged on our return visit. Please note that (deleted member name) was NOT our customer, but her contractor was, and we were not obligated to speak with her at all. She was calling to complain (not her contractor) to us about the work and wanted us to return again. We invoiced MJQ Home improvements and were paid by them, not by (deleted member name). Our cleaning company has been in business since 1993-MJQ Home Improvements has been in business since April 14th, 2010. We have never had any issues with any general contractor in a post construction clean up- We are the cleaning company that volunteers for Habitat of Humanity of Suffolk County post construction clean ups for almost 10 years- getting the newly built homes cleaned and ready for move in day for first time homeowners."
Lillian D.
May 2013
Great job
Kathleen L.
Mar 2013
I should have listened to the previous reviews on Angie's list stating they were too expensive and they did not do a good job. I didn't because I had read that Theresa gave a lot back to the community and I wanted to give it a try because I have a hard time finding a company that does a good job. I paid for it. I did not feel they did a good job. What I mean by that is when you close the bathroom door I don't expect there to be dirt in the corner. For the amount of money (which is the highest I was ever charged) I would expect that the crew would be knowledgeable on how to clean wood floors but I came home to floors that were soaking wet. When I told the crew that I didn't want them to put that much water on the floors they looked at me blankly. When I called the office they told me that the head person in that crew was reliable and they didn't understand why I had a problem. They said it nicely like they were perplexed. I stopped after a few months because they were dystroying the wood floors. Also some of the women in the crew looked like they were exhausted after cleaning and I felt sorry for them. I remember them leaning on my car out of breath asking me to sign that I liked how they cleaned the house.
Sarah M.
Jul 2012
Overall Teresa's does a good job. They clean my house every 2 weeks. They don't always dust the tops of things, and occasionally they break things, but they have been good about fixing things. They always leave a note or call me if anything was broken. I think the price is about average for this type of service.
Dian Z.
Feb 2012
They did an excellent job.
Michael K.
Oct 2011
Service depends on cleaners who change week to week.
Robert B.
Aug 2011
I used her years ago. I didn't like them. The price was probably reasonable, but I just didn't like them.
Liz S.
Apr 2011
They come when they say they are going to come. It is a reputable company and they do a nice job. Their price is good. I would use their service in the future.
Cory M.
Sep 2010
Was promised on a first-time cleaning a thorough cleaning, top to bottom, of the main floor of house, as I did not request the upstairs to be done. They did not clean top of refrigerator, top of mouldings -- used a feather duster instead of wet rag to dust, thus missing spots and spreading the dust around. My son's room was BARELY dusted. Piano-type lamp w/green glass shade (only 12'' tall) was full of dust, TV was full of dust, and his bookcase shelf of his headboard was not even dusted at all! I had to ask them, after doing a brief inspection while they were here, if they needed a step stool to reach shelves (trying to give them the benefit of the doubt why they did not go above arm's reach) and they still didn't go above arm's reach. They didn't even dust the top of my husband's armoire, I had to point out that it wasn't done. And tops of picture frames!! Toilet paper roll holder - NOT DUSTED. Some of the baseboards, NOT DUSTED. Light fixtures in bathrooms - NOT DUSTED. Shelving in bathroom - NOT DUSTED. Dining room cabinet, shelves full of dust. I don't believe they put furniture polish on any furniture. I did call and speak to Nicole and she did offer to refund me $25.00, which I feel should have been more. A first time, top to bottom cleaning for what would have been approx $220.00 for 2 hours and 20 minutes (with no nic-nacs) should be thorough. I've had cleaning companies in the past that always did a top to bottom cleaning the first time and it was thorough. I will not be using them again.
Response from TERESA'S FAMILY CLEANING INC
"The customer called to say she was unhappy with the services. We offered to return and fix anything she was unhappy with this. That is the company policy. She refused for them to return to the home. This customer did do a walk through of the home after the services were completed stating that she was happy with the services provided to her on 9/18/2010."
P S.
Mar 2010
They vaccumed, cleaned the bathrooms, and dusted. They did a good job and we would likely use them in the future.
Paula L.
Sep 2008
Initial cleaning consists of two women working for $85/hour. They needed 4 hours to clean our condo, this first time. They were very friendly, pleasant and worked hard. They cleaned everything, moving things when necessary. They were very thorough. They bring all cleaning products, which are GREEN, as well as vacuum, etc. We were very pleased with the results. Subsequent cleanings will also include two workers, but at a fixed rate. At the end, they gave me a checklist, and asked that I perform a walk through using their list. Never seen that before from a cleaning service! It was VERY detailed, i.e. check the top of fridge, make sure it has been wiped down, check under beds for vacuuming., etc. Also, Theresa's Family Cleaning is a member of "Cleaning for a Reason", an organization that cleans homes of women with cancer for no charge. This really impressed me, especially since Teresa's is the first NY charter member.
Annette S.
Jul 2008
They do a fantastic job and they usually spend out two people do to the cleaning. It usually takes one hour and fifteen minutes and if you aren't happy with the job they will come back and fix it. They have been working.
Jessica G.
Feb 2008
I was given an estimate of approx $200 to clean my 4 bedroom, 2.5 bath house. They took a credit card and held that amount. 2 girls showed up, very pleasant, and did a very good job. They were at my home for about 3.5 - 4 hours. Of course I was baffled when they were finished and I received a bill for $438. I explained to the woman that yet I was satisfied with the cleaning job, no way did I expect that charge. She then said she gets that reaction a lot. So I called the owner, who in my opinion has no customer service skills, rudely stated her policies. Then, rudely stated that I didn t put a cap on the amount of cleaning I wanted done. I then stated the obvious that I wouldn t be using them again The house was cleaned well, but in no way worth that amount
Response from TERESA'S FAMILY CLEANING INC
"I WOULD LIKE TO REPLY TO THE MEMBERS REPORT ON BEING DISSATISFIED WITH THE COST OF THE CLEANING. WHEN SHE CALLED AND BOOKED THIS JOB SHE GAVE A DESCRIPTION OF THE HOME TO MY SECRETARY. A 4 BEDROOM/ 2.5 BATHROOM 2 LEVEL HOME WITH 2 ADULTS/ 2/CHILDREN AND 2/DOGS. THIS IS A BUSY HOUSEHOLD AND SHE WAS TOLD THE HOUSE COULD TAKE ANYWHERE FROM 2.5 TO 3.5 HOURS THE FIRST TIME INTO THE HOME. THERE IS A 2 HOUR MINIMUM THE FIRST TIME INTO THE HOME AND WE ARE $85.00 DOLLARS PER HOUR PLUS TAX. SHE WAS ALSO TOLD THAT THIS IS AN APPROXIMATE ESTIMATE AND IT COULD TAKE LESS OR MORE THAN THE 2.5, 3.5 HOURS WE QUOTED HER DEPENDING ON THE CONDITION OF THE HOME AND THE AMOUNT OF KNICK KNACKS THROUGHOUT THE HOME. THE MEMBER'S HOME DID TAKE 4.5 HOURS TO CLEAN. WHEN WE ARRIVED AT THE HOME TO CLEAN IT, HER HUSBAND DID SIGN OUR CONSENT TO POLICIES WHICH STATES THAT WE ARE $85.00 PER HOUR PLUS TAX. WHEN SHE ARRIVED AT THE HOME AT THE END ON THE JOB, SHE DID WALK IN AND SAY THE HOUSE LOOKED GREAT AND SHE WAS HAPPY WITH THE SERVICES. IN NO WAY DID WE TRY TO TRICK HER INTO USING OUR COMPANY AND THEN TAKE ADVANTAGE OF HER. MY BOOKING AGENT DID EVERYTHING SHE WAS SUPPOSED TO DO BOOKING THIS JOB. I DON'T KNOW WHERE THE MEMBER GOT THE IDEA THAT IT WOULD ONLY TAKE $200.00 THE FIRST TIME INTO THE HOME. ESPECIALLY A HOME THAT IS 4 BEDROOMS, 2.5 BATHROOMS, 2 LEVELS WITH 2 ADULTS, 2 CHILDREN AND 2 DOGS OCCUPYING IT. MY CREWS RUN IN TEAMS OF 2 AND OUR SERVICE IS BUILT ON QUALITY WORK."
Nicole S.
Oct 2007
I think they're fabulous. I would recommend them to my family and friends.
Kathy D.
Oct 2007
From the first visit the crew was very professional and listened to my needs. They missed some items in the bathroom and the floors had to be redone, but I will give them another chance because of their professionalism and responsiveness.
KEVIN W.
Nov 2006
Overall, I called the office and actually got through on the first try to a human being!!!! The women on the other end was very informative about how they work. I was very impressed and made the appointment immediately. When they arrived, the girls introduced themselves and asked if I would show them the home. We walked through the home, and they began the cleaning. It was a total top to bottom cleaning. They moved everything, which was very important to me. They followed my directions to a tee. It was a pleasure to have hired them.
Homeowner
Mar 2006
I WAS VERY SATISFIED WITH TERESA'S PERFORMANCE ON MY WINDOWS. THE SERVICE WAS VERY PROMPT. THEY CAME WHEN THEY SAID THEY WOULD COME, AND DID A GOOD JOB CLEANING MY WINDOWS.
Homeowner
Feb 2006
THEY CHANGED MY DAY FROM MONDAY TO EVERY OTHER MONDAY. I EXPLAINED THAT I NEEDED A NEW DAY AND SHE WAS UNWILLING TO WORK WITH ME WITHOUT CHARGING AN EXTRA FIFTY DOLLARS. I FIRED THEM.
JOHN H.
Feb 2006
TERESA'S DOES A WONDERFUL JOB CLEANING MY HOUSE. THEY ARE RELIABLE, THOROUGH AND A VALUABLE ASSET. I CAN TRUST THEM IN MY HOME AND THAT MAKES ALL THE DIFFERENCE.
Licensing
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FAQ
TERESA'S FAMILY CLEANING INC is currently rated 3.2 overall out of 5.
TERESA'S FAMILY CLEANING INC accepts the following forms of payment: CreditCard
Yes, TERESA'S FAMILY CLEANING INC offers free project estimates.
No, TERESA'S FAMILY CLEANING INC does not offer eco-friendly accreditations.
No, TERESA'S FAMILY CLEANING INC does not offer a senior discount.
No, TERESA'S FAMILY CLEANING INC does not offer emergency services.
No, TERESA'S FAMILY CLEANING INC does not offer warranties.