John G Hubler & Sons
About us
John G Hubler Sr formed John Hubler Roofing in 1973. The company has remained family-owned & operated for more than 50 years. Based in Rockville Centre, New York, our company is dedicated to helping our clients with all their residential & commercial roofing & maintenance needs, as well as, home improvement projects.
Business highlights
Services we offer
& Slate. Siding. Windows & Skylights. Gutters. Interior Renovations. Copper Flashing. Fabrication., Asphalt, Roofs - Flat
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 4% | ||
| 4% | ||
| 0% | ||
| 1% |
"We apologize for the misunderstanding regarding the work at your property. We originally worked at your home in April of 2019. Since then we have returned multiple times to help address your issues and concerns. Our owner, John Hubler Jr, did speak with you regarding the issues recently via phone and sent you an email. All visits are well documented, but we do not feel it appropriate to post any customer correspondences or Work Contracts publicly. We do stand behind our work and always strive to rectify any and all issues when notified of them."
"Good Afternoon, On behalf of our entire staff I would like to apologize for any miscommunication that there must have been. Our records show that we called you on the afternoon of 10/20/2017 on your cell phone to let you know that there was no possible way for us to fit you in to our schedule on such short notice. You had us there on monday to look at what needed to be done and were looking to have us in to do the work on Friday. I am saddened to learn that rather than calling our office to ask where we were at with your estimate, you instead went directly to social media. I wish that you had called to discuss this to avoid the confusion. I hope that all potential customers who have read this review and our response understand that there are some relationships that aren't meant to be. I believe that Angies List should do their due diligence prior to posting reviews like this. It is an unfair representation of our company whom prides itself on personal contact with each and every homeowner we deal with. Whether we are able to satisfy the customers needs or not, we always respond in a timely manner."
I live in RVC and I was very excited to find someone local. When Steve first came in he made a very good impression on me and definitely looked like someone who knew what he was doing. He stated that it was his job to worry about everything and he never does half of the job. I signed a contract for exterior and interior work and so the work began.
They started to work on my windows on Monday, on Wednesday I got an email stating that they were done and were going to move inside of the house. I asked my dad to go in and take a look and was very surprised when he called me back stating that not only they did not complete half of what was discussed, but they are now claiming that it was not a part of the contract. They basically left pieces of rotten wood under new trims that they have installed. When I went back and read the contact it clearly stated "replace all rotten wood under all windows." Additionally Steve pointed out to me that I need to replace a wooded step under my side door and we agreed that we will do it, however that never made into the contract. OK, my bad, I needed to read it more carefully, but what was completely outrageous is that he claimed that he never stated such a thing, when both my dad and I vividly remember that conversation. I called Liz (who by the way is the only person I really liked to work with and who really tries to make things right) and asked her to help. Everything was corrected int he morning, but I would prefer not to make it such an effort for my own money.
It became better once they moved into the house. At that point we were keeping an eye on everything and once again came in in the evening to look at work that was completed inside. The minute we entered the house we found a broken vase on the first floor, with glass all over the floor .Not a big deal, but when my dad asked what happened there, Steve claimed they did not do it. OK, once gain, not a big deal, but no one else was in the house. At that point it almost felt that Steve does not even go their to look at the project and his team does whatever they want on their own. We asked them to put a drywall into by daughter's closet and was very surprised to see such a poor job. It almost looked like they used leftovers from some other project and the wall was not even stable. The window well that they refinished for me looked decent, but was not the right shape. It was slightly off to the left, once again not a big deal, but they are calling themselves professionals. We called Liz in once again and she agreed that the wall in the closet had to be replaced. It was done yesterday.I can go on and on, but I think at this point you will get the picture.
I honestly did not want to leave a bad review because of Liz, but I hit the wall when I walked into my house this morning to learn that my sideboards were not painted and replaced as it was stated in the contract (needles to say that once again I received a confirmation that they were done). I texted Liz telling her that I expect that the job will be completed by the end of the day today. To be honest I just want to be done with this company. Liz apologized once again and they are coming to finish the project, but I will never be hiring them again. It is something that I added later on and I sent at least 5 emails to Steve and he personally added it to the contract. Once again, once he get s the money, he does not really bother...
I want this review to be fair, so I have to say that they did a good job on exterior work and ok job on the interior, but amount of errors and so called misunderstandings was above my comfort zone.
"I am very sorry to hear of your displeasure in our service. However, the last time that our firm, John G. Hubler & Sons Roofing has done work for you was back in October of 2013. In which we replaced four vent louvres which had been damaged/ or improperly installed originally. You stated that we completed work at your residence on April 4,2016. I am sorry but that was not our firm that did this repair and I would hope that you would kindly rescind your poor review/rating of our company as it was not our work. Please feel free to contact us to discuss this matter further. We take great pride in all aspects of what we do here and would love to assist you with any problems that you may be having. I feel that you are mistaken and that another company or someone posing as our company did this last repair."
Very happy with them and would recommend them again and again.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.