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Deep Freeze Refrigeration, A/C & Heating LLC

4.7(
186
)
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical for Home Addition or Remodel - Install,

About us

Deep Freeze is a full service contractor celebrating ove 35 years of operational excellence. Our company has extensive experience, along with a strong reputation for complete attention to detail and well thought out designs to meet our customer's needs. We are continuously improving our offerings and researching new products to provide unique, customized solutions for every home comfort need. In addition to our exceptional customer care, we are always available to answer any questions or assist with your home comfort and design needs. Visit our website www.deepfreezehvac.com or Call us at 516-599-0421 or 516-216-3664

Business highlights

41 years of experience

Services we offer

Boilers, Sales, check our website., commercial refrigeration, deli cases, ductless systems, freezers, frozen food display cases, gas fireplaces, gas furnaces, heat pumps, high efficiency equipment, hot water, hot water coils. Duct work, ice machines, mini-splits, roof-top heating/cooling units, service & installation -central heating & cooling systems, soda cases, steam, walk-in boxes, water heaters, null

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.7186 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
10%
3
2%
2
3%
1
3%
Write a review
Showing 1-25 of 186 reviews
Dan C.
Oct 2021
5.0
Yes, I recommend this pro
$100
Tony and Jr. are excellent to deal with. They are very reliable, knowledgeable and very consistent as we have known them for years now. They never make promises that they can't keep and always give their honest opinions without the fluff. In today's market, it is really hard to find good, old fashioned workers like these guys who are knowledgeable, reliable and easy to work with.
Response from Deep Freeze Refrigeration, A/C & Heating LLC

"Thank you very much for the review."

DANNY M.
May 2020
1.0
$10,000
Shortly after submitting my review last year, the a/c started to run hot. I called tony and after he cancelled 2 appointments, he finally came over. Spent 2 hours here and said everything was ok. It was not ok. He came back about 10 days later and again spent about 2 hours here, He said system was fine and that maybe I needed to put a curtain up at room entrance or buy a second unit to place in room. A/C ran hot all summer. Last week I had another company to come over and examine a/c. In 3 hours they diagnosed and fixed problem. Appears that I had a leak in one of the units and deep freeze did not want to want to spend the time needed to fix it.Do no waste your money on deep freeze.
Response from Deep Freeze Refrigeration, A/C & Heating LLC

"I installed a ductless air conditioning system for Mr. [Member Name Removed] but unfortunately, the system began to have some problems (not cooling). I responded each time he called and got the system running. I explained to him that there was probably a leak and that I would keep him comfortable for the remainder of the summer and return in early Spring to search for and repair the leak at no charge to him. Because of the current pandemic I thought it best to wait but he never contacted me and instead he chose to call another company without even giving me the opportunity to resolve the issue."

Abbie R.
Oct 2019
5.0
Yes, I recommend this pro
We have been dealing with Tony over 10 years. He has always done a great job. When our burner went he replaced it without delay. We recently had him change our thermostat and flush out the water heater. Every summer he checks the central air to make sure its maintained.
Leslie F.
Aug 2019
5.0
Yes, I recommend this pro
Very nice company and very nice people. Used the twice. Recommend them to friends.
Response from Deep Freeze Refrigeration, A/C & Heating LLC

"thank you for the review"

DANNY M.
May 2019
5.0
Yes, I recommend this pro
$9,700
Job was started and completed on time. Tony was very cooperated with my requests. Would hire again. Cost was 9700. plus electrical.
Response from Deep Freeze Refrigeration, A/C & Heating LLC

"thank you for your review"

Shmuel B.
Aug 2018
5.0
Yes, I recommend this pro
$400
Fantastic. They showed up on time, wasted no time to diagnose the problem. Before I turned around they had the problem fixed. would definitelyyou again. A++
Response from Deep Freeze Refrigeration, A/C & Heating LLC

"thank you for your review. there is a mistake on the date of this review, the proper date for this service 8/3/18."

Ben M.
Dec 2017
5.0
Yes, I recommend this pro
$2,500
work was done professionay and I was kept up to date on every step of the diagnosis. I actually got a great lesson on how the system works, taking the mystery out of process.
Anthony F.
Sep 2017
2.0
$600
I use this company because they had so any positive reviews- First I'll say Denise, who answers the phone, was a sweetheart and the owner and his helper were personable as well. They came on a Saturday and looked at all 3 units although there was no actual servicing performed, just a visual examination. I pointed out the unit that was burning up wires and was advised it would need a hard start kit. I was quoted an additional $550 for parts and labor and when I asked, I was told the part alone was $350.The owner came back a week later to install the part at which point I googled the part by brand and part # and discovered it was a $13 part. After the install was complete I let the owner know that I knew this and he dropped the price by $150. All of this would have been OK (I guess...) except the unit continued to fry wires so I called them back again and this time was advised the problem was the windings in my condenser (?) and that the unit needs to be replaced at a cost of roughly $1200-$1500. I didn't get a refund for any of the ineffective "service" that had been performed. If you use them just be aware...
Response from Deep Freeze Refrigeration, A/C & Heating LLC

"Upon inspection I advised this customer that the compressor should be replaced. The repair was done on 2 of the 3 machines; one unit needed a contactor and one required a "hard start kit" which does not cost $13.00. We went back a second time and found burnt wires on the compressor. We removed all of the burnt wires and installed a compressor terminal kit at NO CHARGE to customer. Unfortunately, the customer purchased this deal which is strictly for maintenance and annual check-up of equipment that is working (clearly stated on my Angie's List profile). If he knew there was a problem (burning wires) he should not have purchased the deal (3 unit check-up) and simply called for service. I think he was under the impression that this deal was for repairs (including parts). The price he was given ($550.00) was for both parts and labor on 2 units and he was not charged for the initial inspection. The only reason I agreed to reduce the price was to appease this customer (due to his own misunderstanding) and not anything more than good business practice."

Phillip G.
Aug 2017
1.0
I didn't hire them.
Response from Deep Freeze Refrigeration, A/C & Heating LLC

"First, I would like to let you know that we do charge a service charge (just as every other air conditioning company does) with no service charge with repair. We quoted you the standard rate for freon R-22. You are gravely mistaken and misinformed in thinking that this freon can be bought at any retail store. It is only sold to CERTIFIED, licensed air conditioning/refrigeration companies, and can only be used by technicians who have been EPA certified. It's obvious that you were simply price shopping (apparently you knew what your system needed) and just looking for the cheapest way out. This negative review is completely inappropriate and undeserved since we never even provided you with anything more than a phone conversation."

Herbert A.
Jul 2017
5.0
Yes, I recommend this pro
$5,000
Very happy with the new units and his services.
Response from Deep Freeze Refrigeration, A/C & Heating LLC

"Thank you for your review."

Stanley A.
Jun 2017
2.0
$575
5 weeks later 2 lbs needed again. provided by another company. Price for coolant was less. Second company's service person said that the coils needed to be cleaned. As a result unit was overheating which may have resulted in need for additional coolant. Service person said that whoever serviced the unit should have cleaned the coils. The additional coolant may have been need because the leak sealant didn't work. I will test it again in 5 weeks and know for sure.
Response from Deep Freeze Refrigeration, A/C & Heating LLC

"At the time of service unit was short refrigerant and the coils did not need cleaning. We injected EZ-Seal (leak sealant) into the system. It's not uncommon for some refrigerant to leak out while it's sealing internally. Unfortunately, you felt the need to call another service company before we could come back to complete repair."

LISA M.
Jun 2017
5.0
Yes, I recommend this pro
.
Response from Deep Freeze Refrigeration, A/C & Heating LLC

"thank you for your review"

LISA M.
Jun 2017
5.0
Yes, I recommend this pro
I found my guy on Angie's List and I just love him. He's always fast response, incredibly honest. I even had him do my nephew's (this was 2 years ago, though) Subway restaurant. Honest as the day is long. His work is incredible. He gets an "A"+ for everything: price, response, customer service, everything. His name is Tony and once in awhile he brings a helper. He knows us now.
Response from Deep Freeze Refrigeration, A/C & Heating LLC

"thank you for your review"

Chantal T.
Mar 2017
5.0
Yes, I recommend this pro
It was a great experience Anthony explained to me what was going on with the boiler what needed to be fixed,& replaced. Very happy with the service provided. Will use again for my yearly tune-up.
Response from Deep Freeze Refrigeration, A/C & Heating LLC

"thank you for your review"

Frank F.
Jan 2017
5.0
Yes, I recommend this pro
$595
It was good. We were satisfied with the work he did, it has been working since. He came when he said he would and cleaned up afterwards. There were no problems. He explained everything to my husband and he was doing it, I think the quality was excellent. The owner and his son came. He explained everything and was punctual. He diagnosed the problem right away and checked the whole system. He did not come with just a part and put it in, he was here for quite some time. He was here at least 2 hours.
Response from Deep Freeze Refrigeration, A/C & Heating LLC

"thank you for your review"

Shari R.
Jan 2017
5.0
Yes, I recommend this pro
All zones are working perfectly.
Response from Deep Freeze Refrigeration, A/C & Heating LLC

"thank you for your review"

Kessela R.
Jan 2017
5.0
Yes, I recommend this pro
$550
they did a great job
Response from Deep Freeze Refrigeration, A/C & Heating LLC

"thank you for your review"

Carol D.
Jan 2017
5.0
Yes, I recommend this pro
$245
Heat is back on!!
Response from Deep Freeze Refrigeration, A/C & Heating LLC

"thank you for your review"

Ed S.
Dec 2016
5.0
Yes, I recommend this pro
$575
It was fine, no problem. They followed up. When they were doing the installation, they called up and explained. They were responsible and reliable. I think it was a good cost. They came on time.
Response from Deep Freeze Refrigeration, A/C & Heating LLC

"thank you for the review"

Wayne D.
Nov 2016
5.0
Yes, I recommend this pro
I would recommend Deep Freeze without hesitation. They replaced one of my central A/C units and have also done routine service on both of my units, and have always been professional and responsive. They also performed hours long work on a blower unit in my non-standing attic on an extremely hot day. Nevertheless, they were courteous, expertly completed the work, and cleaned up after themselves. Thumbs up Deep Freeze!
Response from Deep Freeze Refrigeration, A/C & Heating LLC

"thank you for your review"

Marilyn R.
Nov 2016
5.0
Yes, I recommend this pro
$100
They came and evaluated that everything was in working order and that it needed no updates or repairs at this time.
Response from Deep Freeze Refrigeration, A/C & Heating LLC

"thank you for your review"

Stephanie L.
Nov 2016
5.0
Yes, I recommend this pro
$325
I called Deep Freeze when my heat wouldn't come on. I have a ductless system and it was the first time I tried to use the heat this year. They found an electrical problem and repaired it on the spot. They were extremely knowledgeable and courteous and I would highly recommend them.
Response from Deep Freeze Refrigeration, A/C & Heating LLC

"thank you for your review"

Marie B.
Nov 2016
5.0
Yes, I recommend this pro
On 10/15/16- I called Anthony @ Deep Freeze, he came out the same day and identified a lot of issues with this OLD furnace. He had to ORDER several parts, including a new thermostat. He came back within a few days with a helper to complete the job. They did an excellent job. They were punctual and very professional. The system is up and running again, the house is warm and comfortable. We are very pleased, and would recommend them to others.
Response from Deep Freeze Refrigeration, A/C & Heating LLC

"thank you for your review"

Fred M.
Nov 2016
5.0
Yes, I recommend this pro
$8,500
Very well works excellently
Response from Deep Freeze Refrigeration, A/C & Heating LLC

"thank you for your review"

Jean M.
Oct 2016
5.0
Yes, I recommend this pro
Burner pilot needed replacement
Response from Deep Freeze Refrigeration, A/C & Heating LLC

"thank you for your review"

...
Showing 1-25 of 186

Licensing

State Contractor License Requirements

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FAQ

Deep Freeze Refrigeration, A/C & Heating LLC is currently rated 4.7 overall out of 5.
Deep Freeze Refrigeration, A/C & Heating LLC accepts the following forms of payment: CreditCard
Yes, Deep Freeze Refrigeration, A/C & Heating LLC offers free project estimates.
No, Deep Freeze Refrigeration, A/C & Heating LLC does not offer eco-friendly accreditations.
No, Deep Freeze Refrigeration, A/C & Heating LLC does not offer a senior discount.
No, Deep Freeze Refrigeration, A/C & Heating LLC does not offer emergency services.
No, Deep Freeze Refrigeration, A/C & Heating LLC does not offer warranties.

Contact Information

265 Sunrise Highway, Suite 1-249, Rockville Centre, NY 11570

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