Window World of Rochester
About us
Window World of Rochester, offers vinyl replacement windows and doors in Rochester, NY. Professionally installed by industry experts in the lowest affordable prices, window world replacement windows are designed to increase the performance of your home. Additional fax - (585) 444-1350. Customize the order of energy efficient replacement windows and doors with wide array of products includes replacement windows, doors, slider windows, double hung windows, garden windows, patio doors, bay, bow windows, casement, awning windows. Proudly Serving in Rochester, Monroe, Genesee, Livingston, Orleans, Ontario, Wayne, Wyoming NY and its surrounding areas.
Business highlights
21 years of experience
Services we offer
Window replacement, installation, interior & exterior doors.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.912 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 17% | ||
| 17% | ||
| 8% | ||
| 8% |
Showing 1-12 of 12 reviews
Jason B.
Nov 2021
This company will lie and deceive you until the very end. I gave them $3500 and 3 months only for the installers to tell me my windows were the wrong size and I needed to start the process all over again. I called multiple times and each time they lied about dates and times just to get me off the phone. So after threats of showing up to their office to meet with “the boss” did anything get done. I’d still be waiting if I didn’t take action. After reading the rest of the reviews I guess I’m not the only one. I actually just met someone who used to worked for them and they are telling me that the office has not had any changes and that the same management is still in place. So the response they give about their management is another lie. DONT GIVE YOUR MONEY TO THESE SCAM ARTISTS! My fist call was 6/21 and no windows till 11/10/21
Christine S.
Jun 2017
.
Robert W.
Apr 2015
unknown
Joy P.
Dec 2014
.
Rachel H.
Aug 2014
It took 16 weeks for the door to be delivered to the company and then installed at my house. This was much longer than they had promised me. Then when the door was finally delivered and an installment date was set, they canceled at the last minute and I had to reschedule. The installers were personable but lacked some professionalism (eg, did not introduce themselves, were arguing with each other at times). They did not have all the needed equipment with them and had to return two days later to finish the job. When the office manager tried to put my credit card through, she kept putting in the wrong expiration date. She called me to say my card wasn't going through. I called my credit card company and they told me she was putting in the current month's numbers rather than the actual expiration date. I had to call her back and ask her to put in the correct expiration date and my card went right through. I was very disappointed in the customer service of this company although their products are acceptable as far as I can tell.
Elizabeth C.
Jul 2013
The sales person was not pressured. Gave options and we made our choice quickly. Shceduled delivery nad installation was as promised. The installer was professional, quick and cleaned up afterward.
Response from Window World of Rochester
"[removed member name], it was our pleasure helping you. We are very happy to count you among our many satisfied customers. Thank you!"
Constance K.
Nov 2012
Called for an estimate in July. Salesman came on a Saturday and measured. Gave me the estimate. I made a deposit for the windows. I had to make a second appointment with the installer to take a measurement (using 1/2 day vacation). He wouldn't accept the first person's measurements, even thoughthey were exactly the same. Said they would call me when the windows were in (4 weeks). After 6 weeks I called them. An appointment was set for the following week. Need to take another vacation day because they don't install on weekends, That date was cancelled at the last minute because another customer's job was rain delayed. I guess they only have 1 installer??? I called for another appointment and the woman in the office gave me a Saturday appointment! That morning, the salesman called an hour before the appointment and asked if it was "block windows I needed an estimate for?" I told him it was an installation I was waiting on. He said they don't install on Saturdays. I finally got a call 3 days later from another person and set up an appointment then (another vacation day used). It took 2 months to get 2 lousy windows installed? With all the window companies in the Rochester area, one would think the customer service would be better.
Response from Window World of Rochester
"I am sorry for your poor experience. We have recently undergone a change in office management to help avoid issues such as yours. As far as the measurements, we do like to make sure that we are 100% positive of our measurements before ordering or putting in your windows to guarantee the best fit and best quality of installation."
Diane R.
Apr 2012
The window was supposed to be delivered in 4 weeks and I was told that Window World would contact me upon delivery to their warehouse. 4 weeks came and went with no contact, so I called them. They said that the original window had come in with a crack in it, so they sent it back. However, they never contacted me to tell me this! I was not happy! We set up a new delivery date and the window came in on time...and the installers came on time. They installed it post-haste, but didn't bother to clean off the streaks left from shipping. I had to do that myself, but the window looked great. About two months later, I was sitting in my den next to the new window when I heard a gunshot and I ducked! It wasn't a gunshot, it was the window..it cracked for no apparent reason. I called Window World and they said that the window had been installed too tightly and that extreme temperature changes can cause cracking. In fairness, I will say that the temps in Rochester had gone from the 40's to the single digits in one day. Window World did order a new window and replaced it for free within about a month and it's been fine since then. I'm sorry that I can't give a glowing report for this company...I'm sure they mean well but they seem rather inept.
Response from Window World of Rochester
"[removed member name], I apologize on the lack of communication that was offered to you when your window came in damaged. Our office staff have recently undergone additional training to stay in constant communication with customers to alert them of possible delays as soon as possible. Thank you for your business."
Homeowner
Aug 2006
Window World of Rochester sent a crew that was not prepared to fix the windows correctly. We have been waiting for two months and they have not come back to fix the window sills. They misrepresented themselves by telling me all their workers were qualified.
Response from Window World of Rochester
"[removed member name], we apologize for any inconvenience you had at the time of your original installation. This Window World location has undergone management changes as well as additional training if you would like to give us another try."
Homeowner
Aug 2006
I recommend Window World to everyone. I keep telling all my friends to hire them. My sister used them first and told me about it. They were wonderful to hire. I am very happy with them.
Response from Window World of Rochester
"[removed member name], we are extremely happy to count you among our satisfied customers. Thank you so much for the positive review."
Homeowner
Jul 2006
The workers from Window World that came to do the work were bad mouthing the company. I later heard that they no longer work there. The installers weren't positive, but the boss and salesman were very nice. The windows they installed are high quality.
Response from Window World of Rochester
"[member name removed], we are sorry to hear about the experience that you had with the installation crew that was sent to your home. As you mentioned, they are no longer working with us. We were pleased to know that you were happy with your windows as well as with the Window World sales and management. Thanks again for your review."
MARY C.
Jul 2006
We were very satisfied with Window World. The sales representative was informational, helpful and friendly. We got other estimates, but we had a good feeling about the Window World rep. It is a service-oriented company. An overall great experience.
Response from Window World of Rochester
"Thank you for your positive review. We are happy to know that you had a positive experience with us."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Window World of Rochester is currently rated 3.9 overall out of 5.
Window World of Rochester accepts the following forms of payment: CreditCard
Yes, Window World of Rochester offers free project estimates.
No, Window World of Rochester does not offer eco-friendly accreditations.
No, Window World of Rochester does not offer a senior discount.
No, Window World of Rochester does not offer emergency services.
No, Window World of Rochester does not offer warranties.