Veterinary Specialists & Emergency Service

It went from bad to wrose. After 2 long hours I left with my dachshund still bleeding buy now paralyzed in the back legs. It appears that in trying to look down his throat the vet twisted his neck damaging his neck and spine. After 6 weeks (and lots of $$) working with 2 other vets, my poor little dachshund is walking again. He not the same as before the visit, but walking. I now have had 2 bad experience with Veterinary Specialists. Never again! Don't be a fool like me, never take a pet to these people if you care for your pet. Plus if you do, be prepared to spend a lot of money. They are experts in how to run up your bill while accomplishing nothing!

he came home much improved

This is the awful experience that I and my family were recently put through by these people at Veterinary Specialists.

Our loving and beloved little dachsund Meyer had been very sick for some time and was being cared for by the Veterinary Specialists people at 825 White Spruce Blvd. in Henrietta, New York.

These people failed to properly test, diagnose and treat my small dachsund, Meyer on numerous occasions, in fact, told me first that he had a bad reaction to his prednisone treatment, then that he had a urinary tract infection. In fact he was in danger of dying for a totally different reason.

On Monday at 3 PM, April 21 I took Meyer to an appointment there to have him examined and blood drawn to be tested after I realized his condition had been worsening since my visit there approximately one week earlier. I was told an ultrasound test could not be done that day because their radiologist was 'too busy'. On April 24, 2016, with Meyer very sick, I for the third time that week, Wednesday, Thursday and now Friday, desperately called their office and asked for help from Dr. Murray, his regular veterinarian, to try to get his blood results and find out what was going on with him as he was not doing well at all. Normally, my vets have the blood test results reviewed and to me the next day after it was drawn. After hearing for the third straight day that she was not in and could not be reached to review blood test results from the tests Monday that week I tried to get someone else there to help me and was given the standard reply, we'll have someone get back to you (sure, like that was ever going to happen). The receptionist had told me they had already received the blood test results, I simply needed someone to take a short time to review them which would have certainly shown Meyer to be a very sick little dog, in fact now dying.

I was called back by their Director, Michael Koch, when I insisted on speaking to a veterinarian or that I would have go there personally to find something out. He totally blew me off, saying that my dog 'was not sick enough to be treated as an emergency' and would have to wait until the next week to be seen at his pre-scheduled ultrasound on Tuesday and then helped by his regular doctor, Dr. Murray, when she returned. This ridiculous conclusion of 'not being sick enough for emergency treatment' was based upon weeks old blood test results for blood glucose taken elsewhere that were in fact only a small fraction of his current dangerously high blood sugar level. In fact it was so high when taken later that night at the Orchard Park Veterinary Medical Center that they could not even get an exact value but could simply only say that it exceeded 800 and their equipment could measure no higher! (Normal range being 80-100.) Unbelievably, we had been forced to travel all that way to get Meyer the medical attention he was refused at Veterinary Specialists because they said 'he was not sick enough for an emergency visit.'

Veterinary Specialists Director Koch refused to allow me to see, speak with or get any appointment from any other veterinarian there saying none was familiar enough with Meyer's case to help him even though Dr. Kyle Elias had seen Meyer in three recent appointments along with Dr. Murray.

The Director, who is also a veterinarian, based his ridiculous position entirely upon the blood glucose sugar level reading in Meyer which had been taken way before then, approximately three weeks earlier, at his regular veterinarian, the Irondequoit Animal Hospital! That reading was 167, was terribly old and not even close to his current critical level and condition as well as still very high for a dog who could not eat for two days earlie r(even though I had been ridiculously told by Michael Koch that blood sugar level was not affected by recent meals.....wow! And that is the honest truth).

They themselves had actually not even tested him for blood sugar when they took their sample just days earlier on Monday in spite of my repeated requests for it due to obvious signs of diabetes. They had even assured me that it would be tested for.

Later that day when his blood sugar level was found to exceed 800 in Orchard Park it was over five times the value that Michael Koch Director of Veterinary Specialists had based his denial to Meyer for emergency medical treatment earlier just that same day! Meyer died less than twelve hours after that phone call. He suffered great pain and an agonizingly slow death while crying, yelping and in horrible pain just hours after Michael Koch at Veterinarian Specialists had refused to treat him because he 'was not an emergency case' based entirely on the totally outdated terribly wrong blood test results and had refused to treat or let any other doctor there treat Meyer either.

When I had complained to him on the phone for not helping me or our sick Meyer I received perhaps the most disparaging part of the whole experience being the statement 'they were under no obligation to treat Meyer at all'.........despite the fact I had already paid them earlier over $3,000 for his previous recent treatment there! The director laughed at me on the phone when I questioned him whether they should be refunding this as a result of their refusing Meyer treatment. He also called their failure to even test Meyer's blood sugar themselves 'an oversight'....simply unbelievable!

Had he simply glanced a little closer at the rest of the blood tests they had taken that week or allowed another doctor to examine Meyer, it would have been obvious he was a very very sick dog in need of immediate medical attention. I know this now even though they never did share his test results with me.

In desperate need of medical attention and with Meyer quickly growing sicker by the minute, we had to later that day travel a long distance to Orchard Park to get Meyer emergency veterinary doctor assistance as it was a Friday night; unfortunately, the lone doctor there had surgeries and we waited nearly three hours before poor Meyer could even be seen. He died, at approximately 12 PM, while convulsing and vomiting in my arms and in horrible pain from what I believe was untreated diabetic shock, less than twelve hours after my insane call back from Michael Koch at Veterinary Specialists where I was told he could not be treated there because he was not an emergency case!

I would strongly advise anyone to avoid this place and strongly recommend the Orchard Park Veterinary Medical Center for any animal with serious ailment or any other reason for a visit for that matter. Unlike Veterinary Specialists, these people have always been compassionate, caring, Professional and my daughter and I have both found them highly qualified for their work. Our experience there with other sick animals has always been as good as is possible when someone is having a seriously ill pet cared for. If you read our story I believe it will make your decision where to take your ill pet much easier and more enjoyable, perhaps even save you from the kind of ugly experience we had.

Rod Prosser

240 Lakeshore Blv Ext

Rochester, NY 14617-1608

585-305-2308

This is the horrific experience that I and my family were recently put
through by these people at Veterinary Specialists.
Our little dachsund Meyer had been very sick for some time and was being
cared for by the Veterinary Specialists people at 825 White Spruce
Blvd. in Henrietta, New York.
These people failed to properly test, diagnose and treat my small dachsund,
Meyer on numerous occasions, in fact, told me first that he had a bad
reaction to his prednisone treatment, then that he had a urinary
tract infection. In fact he was in danger of dying for a totally
different reason.
On Monday at 3 PM, April 21 I took Meyer to an appointment there to have
him examined and blood drawn to be tested after I realized his
condition had been worsening from my visit there approximately one
week earlier. I was told an ultrasound test could not be done that
day because their radiologist was 'too busy'. On April 24, 2016, with
Meyer very sick, I for the third time that week, Wednesday, Thursday
and now Friday, desperately called their office and asked for help
from Dr. Murray, his regular veterinarian to try to get his blood
results and find out what was going on with him as he was not doing
well at all. Normally, my vets have the blood test results reviewed
and to me the next day after it was drawn. After hearing for the
third straight day that she was not in and could not be reached to
review blood test results from the tests Monday that week I tried to
get someone else to help me and was given the standard reply, we'll
have someone get back to you (sure, like that was ever going to
happen). The receptionist had told me they had already received the
blood test results, I simply needed someone to take a short time to
review them which would have certainly shown Meyer to be a very sick
little dog, in fact now dying.
I was called back by their Director, Michael Koch, when I insisted on
speaking to a veterinarian or that I would have to go there to find something
out personally. He totally blew me off, saying that my dog 'was not sick enough
to be treated as an emergency' and would have to wait until the next
week to be seen at his pre-scheduled ultrasound on Tuesday and then
helped by his regular doctor, Dr. Murray, when she returned. This
ridiculous conclusion of 'not being sick enough for emergency
treatment' was based upon weeks old blood test results for blood
glucose taken elsewhere that were only a small fraction of his
current dangerously high blood sugar level. In fact it was so high
when taken later that night at the Orchard Park Veterinary Medical
Center that they could not even get an exact value but could simply
say that it exceeded 800! (Normal range being 80-100) We had been
forced to travel all that way to get Meyer the medical attention he
was refused at Veterinary Specialists because they said 'he was not
sick enough for an emergency visit.'
Director Koch refused to allow me to see, speak with or get any appointment
from any other veterinarian there saying none was familiar enough
with Meyer's case to help him even though Dr. Kyle Elias had seen
Meyer in three recent appointments along with Dr. Murray.
The Director, who is also a veterinarian, based his ridiculous position
entirely upon the blood glucose sugar level reading in Meyer which
had been taken way before then, approximately three weeks earlier, at
his regular veterinarian, the Irondequoit Animal Hospital! That
reading was 167 but was terribly old and not even close to his
current critical level and condition.
They themselves had actually not even tested him for blood sugar when
they took their sample just days earlier on Monday in spite of my
repeated requests for it due to obvious signs of diabetes They had
even assured me that it would be tested for.
Later that day when his blood sugar level was found to exceed 800 It was
over five times the value that Michael Koch Director of Veterinary
Specialists had based his denial to Meyer for emergency medical
treatment earlier just that same day! Meyer died less than twelve
hours later. He suffered great pain and an agonizingly slow death
while crying, yelping and in horrible pain just hours after Michael
Koch at Veterinarian Specialists had refused to treat him because he
'was not an emergency case' based entirely on totally outdated
terribly wrong blood test results and had refused to treat or let any
other doctor there treat Meyer either.
When I had complained to him on the phone for not helping me or our sick
Meyer I received perhaps the most disparaging part of the whole
experience being the statement 'they were under no obligation to
treat Meyer at all'.........despite the fact I had already paid them
earlier over $3,000 for his previous recent treatment there! The
director laughed at me on the phone when I questioned him whether
they should be refunding this as a result of their refusing Meyer
treatment. He also called their failure to even test Meyer's blood
sugar themselves 'an oversight'..simply unbelievable!
Had he simply glanced a little closer at the rest of the blood tests they
had taken that week or allowed another doctor to examine Meyer, it
would have been obvious he was a very very sick dog in need of
immediate medical attention. I know this now even though they never
did share his test results with me.
In desperate need of medical attention and with Meyer quickly growing
sicker by the minute, we had to later that day travel a long distance
to Orchard Park to get Meyer emergency veterinary doctor assistance
as it was a Friday night; unfortunately the lone doctor there had
surgeries and we waited nearly three hours before poor Meyer could
even be seen. He died right at that time, at approximately 12 PM, while convulsing and
vomiting in my arms and in horrible pain from what I believe was
untreated diabetic shock, less than twelve hours after my insane call
back from Michael Koch at Veterinary Specialists where I was told he
could not be treated there because he was not an emergency case!
I would strongly advise anyone to avoid this place and strongly
recommend the Orchard Park Veterinary Medical Center for any animal
with serious ailment or any other reason for a visit for that matter.
Unlike Veterinary Specialists, these people have always been
compassionate, caring, Professional and I have found them highly
qualified for their work with very sick pets. Our experience there with other sick
animals has always been as good as is possible when someone is having
a seriously ill pet cared for.
Rod Prosser
240 Lakeshore Blv Ext
Rochester,NY 14617-1608
585-305-2308

unknown

Our elderly dog, appeared to have a stroke and our regular vet's office was closing.  We knew she needed to be put down so we called Veterinary Specialists to let them know our situation.  Upon arriving at the clinic, we were immediately escorted into an exam room and a technician offered condolences.  We were asked how we wanted to proceed, whether we wanted to be present, if we wanted her ashes and were given the opportunity to spend more time with our dog.   After signing paperwork, she was taken in the back to be prepped.
She was brought back to us and a quilt was placed on the floor for her to lay on.  The tech again offered us as much time as we wanted to be with her before the vet came in.  When we were ready, Dr. Tom Linnenbrink came in, offered his condolences, explained what he was going to do then started the procedure.  He was very gentle and professional.  After the procedure, we were again offered time to be with her and asked if we needed anything.   
The kindness and compassion of all of the staff was wonderful and made a very difficult situation easier.  We were shown nothing but courtesy and consideration during our visit.  While Veterinary Specialists was more expensive than our regular vet would have been (because they are a 24 hour service), I have no qualms about the price because the service was exceptional.

unknown

see above

It was a very sad time for us, but they treated us with as much respect as if our dog were a human being. This is not our first time to this service. It is a top notch service that Rochester needs. I just wish they could take care of more animals. They tell you right when you call how much it will be to have your animal seen. Many people don't have the money (it's expensive) so their beloved pet has to die.

They were very professional right from the first phone call. I am a bit elderly and don't drive at night so had to wait for assistance. They gave great directions and were ready when we arrived. She was triaged right away. Then they took her into an exam room. I was left in the waiting room while a series of injured and ill dogs arrived. After that I had to keep checking every half hour or so. Nobody attempted to let me know what was happening, nor was I invited to go sit with my animal. That was stressful and, because the others were deemed more serious, the wait was very long. About 2 hours later I met the vet who still had not done the one test that needed doing. She was helpful, professional and seemed knowledgeable but it was another 15 minutes before I heard the meow. (She was the only cat there.) Another 15 or 20 minutes later the test results were in and the vet again consulted with me before treating her - this time more promptly. The fee was high, but that was expected in an emergency situation. Kis usually comes home quite stressed and was much calmer this time. She was fine on recheck by a regular vet 10 days later, so the treatment was obviously successful. I would probably have given them a higher rating but for the incredibly long wait and the lack of information offered during that time.

Went to Veterinary Specialists and Emergency Service because dog had UTI. They were very nice, vet has good bedside manner. They also didn't charge for services we didn't need, facility was very clean.

I have used Emergency Vet Services 3 times for 2 different dogs. The first time my dog had developed a large abscess on a sebacious cyst. They took her in immediately; kept her for a few hours to drain the wound. Follow up care was through my our vet. (~$350) The second visit my dog suddenly developed severe abdominal bloating and vomiting. We feared he might have a twisted stomach; took him immediately to VSES. Again they quickly saw him and soon established he had just gotten into the food bag and gorged himself. Prescribed meds to help the discomfort and aid the digestion of this huge volume of food. (~$380). Both trips we we were offered additional services which would have greatly increased our bill but did not feel pressured to take them. They were offered as part of a complete medical plan. My latest visit involved a large swollen area on my dog's lower jaw. (He had a recent blow to the bottom of his jaw.) I had ready been to my vet who prescribed antibiotics and and quot;wait and seeand quot;. By 2AM his jaw was huge and he was drooling profusely. Again he was evaluated immediately. I left him a few hours for X-rays and treatment. Luckily I only live a short distance from this office. When I returned they stated there was no indication of a foreign body or tumor in the X-ray. They also performed a needle aspiration to evaluate for abscess, which was negative. They diagnosed the swelling as a damaged or blocked salivary gland and the treatment was surgical removal of gland. This surgery would be performed by one of the vet specialists and would cost $4000 and included a mandatory $2000 MRI. At this point I opted for the and quot;wait and seeand quot; treatment as the swelling was better. My dog recovered completely. Mostly. We went through 2 more cycles of jaw swelling before my vet said and quot;I think there's a foreign object in there; no more antibiotics; let it open and drain.and quot; Well, the 40 years of experience outmatched the specialists on that one. Thank goodness I didn't have the $4000 operation for a tiny sliver. So... VSES are pretty good but they are expensive.. You have to pay upfront but they do seem to have plans to help out . I am a health care provider; health care is expensive for both people and animals. And why not-- It is the same technology we use on humans. They provide 24hr service. They are very compassionate.. They are pretty good most of the time. So DO use them for emergencies. I noticed if you call first they will sometimes give advice over the phone to avoid a visit. Sometimes you just need to stabilize your pet. Don't rush into some of their costly recommendations.

It went extremely well. I was very nervous because the surgery can cause inflammation that could potentially cause the airway to close up altogether. That is why it is essential to have this procedure performed at a veterinary hospital with vets present 24-7 to monitor the cat during recovery.
Dr. Hoffman and Dr. Field met with me and Viola Rose before the surgery, and Dr. Hoffman called me at home afterwards to let me know how my baby Viola Kitten (10 months old) was doing. He assured me that she was breathing through her nose, which was a huge relief and that the inflammation was under control. Dr. Hoffman also met with me when I went to pick Viola Rose up and gave me very specific advice for post-operative care and recovery at home that really went beyond what was on the boilerplate sheet they usually give out.
I had researched many veterinary surgeons in Western NY and was very happy to find Dr. Hoffman in Rochester, where I live. He specializes in surgeries on small animals, which gave me confidence in his ability to handle Viola Rose's procedure well...even though he told me he had not done this procedure on many cats. He had done it on many dogs. So it wasn't a slam dunk, and I was a little nervous, but the end result was GREAT.
I would definitely recommend Dr. Dan Hoffman to other Persian Breed Enthusiasts, Persian rescuers and Persian breeders and owners in the Western and Upstate NY areas. He did a great job with Viola Rose and was very easy to talk to. One of the reasons why I had chosen him over other veterinary surgeons in Hilton, Buffalo or at Cornell was that he actually owns a Persian cat. So he's a member of the family. It didn't hurt that he fell in love with my Viola Rose on her first visit and warned that I wouldn't be able to take her home with me...because HE wanted her as a playmate for HIS Persian cat!
The way to an animal-owner's heart is by loving our animals. It was clear right off the bat that Dr. Dan really *liked* Viola Rose and would do his very best to help her become the bouncy, hyper kitten she needed the extra oxygen to be.
Viola Rose's recovery went extremely well. She was eating well at the hospital and continued to do so as soon as she got home. I took her off pain meds a day ahead of schedule because I wanted her to be able to feel pain if she touched her nose after eating. Otherwise I always had her wearing the cone, except when she ate, and then I supervised her the whole time.
She pooped on the 2nd or 3rd day after her surgery, which is normal. The rest was easy...by day 10 she was doing great, so I let her out of confinement in the bathroom on Day 11 and let her out of the cone that evening. It was clear she wasn't scratching at her nose, so I was okay with not keeping her confined the full 14 days.
On Day 12 I brought Viola Rose back for her follow-up with Dr. Dan, and he was extremely pleased with her progress and the results. He cleared her for full activities, no cone, no confinement. Another vet tech came in just to visit with Viola Rose because she is such a cutie and so sweet. I cannot overstate how much it meant to me that the vet and staff all really liked Viola Rose and took such a personal interest in her.
I gave a B on cost only because I am aware of friends in the San Francisco and Philadephia areas who received a quote of $900 and the other actually paid $600 for the same procedure, while I was quoted between $1600 and $3200 for Viola Rose's surgery. I nearly had a heart attack at the astronomical amount quoted and was HUGELY relieved that Viola Rose's actual procedure somehow came in slightly *under* the low end of the estimate. I am virtually positive that that RARELY happens.
At the same time, I understand that she needed to stay overnight and that there was a possibility for a much more extensive and risky surgery. I'm just glad I got this surgery for Viola Rose sooner rather than later, as that lessened the chances for an abdominal hernia or malformation of the chest. Waiting to get this surgery done also increases the cat's chances of heart failure...which is why I went ahead with a 10 month old kitten and borrowed the funds to get it done from a family member.
I am very pleased with the work Dr. Dan did and have the greatest confidence in his ability to perform this procedure on other Persian cats. There are not many veterinary surgeons in this part of NY State who have the experience and qualifications to do this kind of surgery on Persian cats. Viola Rose has two gorgeous little nostrils, and I could not be happier with the speed with which she recovered from the surgery.
Also, on the same day that I was picking up Viola Rose, I also needed to bring in my senior Himalayan cat, Pansy, to the Veterinary Specialists and Emergency Service for an ultrasound. The discharging veterinarian, Dr. Field, and the assistant at the front desk were very helpful in coordinating Viola Rose's discharge with Pansy's appointment, so I could bring Pansy in within an hour after picking up Viola Rose and get both cats taken care of in one trip.

---

UPDATE:
The second procedure worked perfectly. I was able to release Viola Rose from confinement after only 7 days. Dr. Hoffman also cut me a very nice deal on the second procedure: I ended up paying less than $300, so the total cost of the two surgeries together ($1900) was still only $100 more than the low-end of the original estimate. Accordingly, I have updated my rating on Price from a and quot;Band quot; to an and quot;Aand quot;. Dr. Hoffman was extremely fair to me, and for two risky procedures, requiring overnight hospitalization, $1900 total is more than reasonable...it is generous. As a practical matter, the second procedure was essentially free.

Most importantly, my Viola Rose is doing great – she is able to sneeze, which she had been unable to do before her surgeries. She has stopped mouth-breathing. She plays, runs and wrestles with her Domestic Short Hair boyfriend, Norman. Viola Rose got her FOOF back!

Finally, I am moved to write this detailed update and recommendation because Dr. Hoffman showed again and again that he sincerely cared about Viola Rose. It was clear from his interactions with her that he really fell in love with her and took a personal interest in her well-being and recovery. That meant the world to me.

I also learned that Dr. Hoffman's Persian is a special needs kitty. THAT tells me that he is a kind human being and a good person.

Anyway, it's fair to say that Dr. Hoffman has the and quot;Persian bug.and quot; He loves the breed and takes a personal interest in their care. I am so impressed with his professional expertise and personal commitment to the care of this high-maintenance breed, I have written to the Great Lakes Region Cat Fancy organization to recommend him to any breeder, owner or adopter of Persians, who may need this delicate surgery.

The visit went well and the outcome was very good. Time was of the essence to save her kidneys if indeed they had been shutting down. I am glad that we have a 24 hour emergency department in our community for pets, with such extensive services. They were able to do blood work right away and would have been able to start aggressive treatment immediately if it had been needed. While I was there they also had several other emergencies including an animal hit by a car. They are professional and knowledgeable, ready for whatever comes through the door. The costs are high, but it takes a lot of money to support such a large staff with such extensive services 24 hours a day. They also seem to do well with dealing with very emotional people at very difficult times with their pets.

Our dog was diagnosed with Seizures when in fact he had distemper as diagnosed by another veterinarian hospital that I took him to for a second opinion. We went through 5 days of seeing our puppy suffer only to have him put down. In addition to misdiagnosing his condition we were required to pay half of the cost upfront for treatment to start. I do not recommend this hospital.

I was very happy with the service we received and will definitely continue to take my dog there for followup care with the eye specialist.

Every single staff person I encountered there was courteous, professional, and caring. And they showed me all the costs up front so I knew what I was getting into. They had my cat for several days and took very good care of him. When he responded poorly to one sedative, they soothed him as best they could until the drug was out of his system. When I got him home, he recovered well (although he hated wearing the cone on his head).

Our dog became very ill with an incurable tumor which affected her heart. She benefited from receiving periodic catheterization to help her breathe better. We were referred to this emergency service by our vet who temporarily lacked the equipment to do the procedure. We found this service to be highly organized, responsive and helpful. Our dog was treated 3 times and each time, she gained much relief from the procedure. Each time, a different vet did the procedure. All but one were extremely helpful and compassionate, and took the time to meet with us before and after to explain everything, and provided us with a written report with follow-up recommendations. One time, we did not receive the follow-meeting. We thought that odd, but then we found that particular vet to be a little distant. Otherwise, we did feel we were in good hands. The facility is roomy, clean, well lit, and easy to get to. It does have a very impersonal and clinical atmosphere that adds nothing to assuage the pain and upset one is feeling. The receptionists are all very young and seem to be a bit detached. I prefer more seasoned personnel who can relate to the emotional pain and anxiety of the pet owners. When calling to say I was coming in, they advised me that a hefty emergency charge will be added of at least $100 beyond the actual cost of the care provided. This came as no surprise, since it was an emergency visit. When I called to schedule a visit with one of their cardiologists, I was told I would have to wait at least one week or more. I ended up driving to Cornell Veterinary Hospital in Ithaca to see a cardiologist sooner. It was worth it for my peace of mind. In the end, I was called and told they could move up my appointment, so it would have ended up just fine. Overall, I am very happy that they exist, and they are available 24 hours a day. I learned that due to its very clinical atmosphere, it was better for me to go out for a walk or to a coffee shop nearby while my pet was undergoing a procedure (the facility is located in a busy shopping district). This helped to preserve my sanity and reduce my anxiety. I would recommend this emergency service to anyone and am very glad they are here to help if I need this service again. Although, my beloved dog did pass away peacefully, I have adopted another and will certainly use this service if needed for any emergency again.

I took xray report to my vet, who interpreted it for me.

They discovered that my dog has a lymph node cancer a year and half ago, so she has been going there since then. They are excellent. Dr. Koch sees my dog. She is taking chemo pills. It is over a year and half now and it has not gotten any bigger, so she has been pretty stable with her medicines, which is good.

They discovered that my dog has a cancer a year and half ago, so she has been going there since then. They are excellent. Dr. Koch sees my dog.

I took Shorty (kitten) in because he was lithargic and wouldn't eat. The Doctor did blood work and examined him. She consulted me after each procedure giving me choices. Also he had a fever. Doctor DuTremble gave him an injection for it and an appetite inducer and sent me home with med. She and all the staff was very courteous and caring. They took their time with him and didn't rush him through, exploring every option. Care and understanding was also given to me. I didn't have to wait long for him to be seen which I really appreciated. The next day they called to see how he was doing. Very caring Dr.'s and staff!!

They did a good job. The price was a little high.

A frightened experience was eased by the kindness and professionalism of everyone here.

Our cat had ongoing thyroid problems that eventually turned out to be thyroid cancer. Animal Emergency Services also provides excellent surgical services and did a tricky operation that prolonged the pet's life. Everyone there was extraordinarily caring and compassionate. We have also had above and beyond experience with them for minor surgery on a boa constrictor (who is doing well years after the fact.)