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Upstate Carpet Cleaning & Restoration

Carpet Cleaning, Oriental Rug Cleaning, Water or Storm Damage Restoration,

About us

We are a professional carpet cleaning company based in Rochester, New York. We specialize in using safe, nontoxic and biodegradable products for all your carpet cleaning and maintenance needs. We are committed to your complete satisfaction! You will be delighted with the results and pleased by our courteous, friendly technicians. Please view our service map below to see all of the rural and remote areas we service. DBA's: Advanced Restoration Solutions & Steam King Carpet Cleaning.

Business highlights

14 years of experience

Services we offer

Residential & Commercial Water Damage Restoration, Deep Steam, Vacuuming, Area Rugs, Upholstery, Mattress, Tile & Grout, Carpet Cleaning, & Steam Carpet.

Reviews
2.34 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
25%
4
0%
3
0%
2
25%
1
50%

Filter reviews by service

Showing 1-4 of 4 reviews
James P.
Oct 2017
5.0
Carpet Cleaning
Yes, I recommend this pro
$12,500

John W.
Nov 2016
1.0
Carpet Cleaning
$20,400
This guy came into my home and proceeded to saturate the carpet with hot water which exacerbated the problem. He introduced a fragrance that initially covered up the urine smell until later on in the evening. I called him the next morning, and he agreed to come back and reclean the carpet the following Tuesday at 11:00 AM. I informed him that my wife and I have been staying with my mother-in-law since her husband passed away a week earlier. My wife drove back from Syracuse on Monday to take the dog out of the house for Tuesday’s appointment (back to Syracuse). This scumbag didn’t even have the courtesy to tell me he wasn’t coming on Tuesday. I called him at 12 o’clock on Tuesday to inform him that he was on record guaranteeing that he could successfully eliminate the smell from the carpet. He responded within minutes after my call and threatened to file charges against me for recording the phone call. I hired a carpet cleaning company that uses a low moisture system and had to replace the carpet pad at a total cost of $550. I filed a small claims complaint and suggested you stay away from this company. He uses at least two companies with the same phone number 585-200-4051.

Walaa E.
Jul 2014
1.0
Carpet Cleaning
$20,000
The guy did a very shoddy job. He insisted on extra surcharges for an area rug and did not even take the rug off the railing it was hanging on to clean it. Instead he cleaned the half of the rug facing him and left the other half untouched. Refused to give us our money back when we complained on the phone. Seems threatening.

Dale L.
Dec 2011
2.0
Oriental Rug Cleaning
$20,000
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Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Upstate Carpet Cleaning & Restoration is currently rated 2.3 overall out of 5.
Monday: 8:00 AM - 7:00 PM Tuesday: 8:00 AM - 7:00 PM Wednesday: 8:00 AM - 7:00 PM Thursday: 8:00 AM - 7:00 PM Friday: 8:00 AM - 7:00 PM Saturday: 8:00 AM - 7:00 PM Sunday: 8:00 AM - 7:00 PM
No, Upstate Carpet Cleaning & Restoration does not offer free project estimates.
No, Upstate Carpet Cleaning & Restoration does not offer eco-friendly accreditations.
No, Upstate Carpet Cleaning & Restoration does not offer a senior discount.
No, Upstate Carpet Cleaning & Restoration does not offer emergency services.
No, Upstate Carpet Cleaning & Restoration does not offer warranties.
Upstate Carpet Cleaning & Restoration offers the following services: Residential & Commercial Water Damage Restoration, Deep Steam, Vacuuming, Area Rugs, Upholstery, Mattress, Tile & Grout, Carpet Cleaning, & Steam Carpet.

Contact Information

3896 Dewey Ave, Ste 107, Rochester, NY 14616

Service Hours

Sunday:8:00 AM - 7:00 PM
Monday:8:00 AM - 7:00 PM
Tuesday:8:00 AM - 7:00 PM
Wednesday:8:00 AM - 7:00 PM
Thursday:8:00 AM - 7:00 PM
Friday:8:00 AM - 7:00 PM
Saturday:8:00 AM - 7:00 PM
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