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TruGreen Lawn Care - 5030

Designer - Landscape - For Business, Architect - Landscape - For Business, Landscape - Soil, Sand, Mulch and Rock Delivery,

About us

TruGreen® provides a full suite of tailored lawn and landscape services. From fertilization and aeration to tree & shrub services and much more, TruGreen delivers superior results backed by our Healthy Lawn Guarantee.®1 We also offer effective solutions to help control and prevent lawn damaging insects, like chinch bugs and grubs. Our passion for lawns sets us apart, and we’ll help you achieve a lawn you love. Contact us today to start your tailored lawn plan.

Services we offer

Residential and commercial landscaping, lawn, tree & shrub care.

Reviews
3.4103 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
25%
4
37%
3
7%
2
17%
1
15%
Showing 1-25 of 103 reviews
Lisa L.
Sep 2020
1.0
I contacted customer service to send a tech out to my property and treat for brown patch and no one came by. When I called to follow up the representative informed me that they had attempted to contact me and inquire about the problem but since I apparently did not answer, they never sent a tech out. Why would I need to explain the problem to a lawn care company who I am certain would know the details and treatment of brown patch. My lawn looks terrible as it has only gotten worse with the lack of response from TruGreen. I will not be using them next year.

Brian S.
Jul 2020
1.0
Paid in full in spring for once a month service. They’re only been to my house once on May 28th. Was scheduled for July 3rd. Never showed. Then scheduled for followed week. Never showed. Now I’m scheduled for July 14th. Can’t trust them to be there so I cancelled entire program. This is something I wanted done every year along with 3 of my neighbors but not with this company.

Randy B.
Jan 2018
1.0
$1,200
I would never recommend them again. I had a new section of lawn put in. The people putting the chemicals down were fine. They realized it was new and didn't put any chemicals on it yet. The guy that came to aerate the lawn tore up the entire thing up with his machine. He should have known the first time when he went thru that it wasn't right and it was torn up and he kept doing it. I called repeatedly and talked to 3 different managers there and got absolutely no satisfaction so I dropped them right then. I told them right there quitthe service. I don't want you again.

Michael B.
Oct 2017
1.0
$72
Same issue as previously had this summer. Weed application did nothing to kill weeds
Response from TruGreen Lawn Care - 5030

"We are very sorry to hear that you feel the weed application did not help kill the weeds in your yard , and we would like to extend our humblest apologies. We pride ourselves in delivering a consistently high standard of service, and would like to assure you that we are very eager to correct any mistakes. Please contact us directly at: 1 (800) 515-3380. We would love to discuss what we can do to improve your situation."


John H.
Sep 2017
5.0
Yes, I recommend this pro
$60
..........................................................

Denice G.
Aug 2017
5.0
Yes, I recommend this pro
.

Dave C.
Jun 2017
5.0
Yes, I recommend this pro
Fine, lawn looks great.

William W.
Jun 2017
5.0
Yes, I recommend this pro
$97
The service turned out very good. The price was fair. This is our first year doing this and I have nothing to compare. The gentleman that comes here and does it is excellent. He's a very nice guy. This was the second time that they had been here. We had a contract with them. The first time they came here, we had them to do something extra and that cost was $105.51. The second time they came, the cost was $97.95; every time they come that is the price for the service. They will come six times to fertilize, one time for weed control and grub applications. For the whole year $688.66 for seven applications on what my husband agreed on with them.

Betty Anne R.
May 2016
1.0
$636
I received 2 calls saying that they were coming to fertilize the lawn.  When they didn't  come that day, I called the next day.  It was rescheduled for the next week.  When no one came, I called again;  I was told that a General Manager would call me.  I waited 2 days -- no one called.  I called again and said that I wanted a refund.  It took 20 min. for Derek to understand that I wanted a refund.  I waited a week and called my credit card company to see if a refund had been issued.  It had not.  They called Tru Green and we had a 3 way conversation.    John agreed to give me a refund.    Every year, I have had to call them to come back to treat the clover and they never really do get rid of it --- or many weeds.  I do not recommend this company.

Chester G.
Mar 2016
5.0
Yes, I recommend this pro
$360
unknown

Patricia A.
Nov 2015
1.0
Yes, I recommend this pro
unknown

William F.
Aug 2015
4.0
Yes, I recommend this pro
$300
From what I could tell, it's pretty good. They're good at responsiveness. They tried to sell me something I already have.

David D.
Jul 2015
3.0
$100
They came out a few times last year. They had an auto renew that I didn't know about so I cancelled it. The pricing was ridiculous so we cancelled it. Originally, we liked the service, they did a great job but it became too expensive. The people who came are professional but the guy I cancelled with was not very professional. I will use them again only if I had to. I think the product is really good, it was just over priced.

Frances C.
Jul 2015
5.0
Yes, I recommend this pro
$194
unknown

William D.
Jun 2015
5.0
Yes, I recommend this pro
$40
.

Beverly D.
Apr 2015
4.0
Yes, I recommend this pro
$420
They cost about $420 a year for 5 treatments. They use an organic fertilizer, and this last year I gave up with the dandelion, so I had them come out and do the pesticide. The service is good. They will call me the day before and tell me that weather permitting they will come out the next day. If you pay by a certain time for the next season, they will give you a discount. They are very good. I don't need to be home when they are here, so I don't have any interaction with the people. I am contracting with them, and I am waiting for them to come out for their first visit here.

Bill R.
Apr 2015
4.0
Yes, I recommend this pro
$79
It's $79 per application. It takes him about 20 minutes. One person comes out to do the work. He comes in a truck loaded with whatever he needs. He does my lawn and my neighbor's lawn. He does several lawns. It's a huge corporation. He sprays, puts down a couple of flags that are required in New York state and he leaves the bill on my door. He get in his truck and he drives away. They used all liquid applications. I've used them for one year. Their price seems to be right in line with everyone else's. They seem to do a decent job. They are very responsive. There is no appointment needed. It's pre-scheduled. Actually he was quite professional.

Terry L.
Mar 2015
4.0
Yes, I recommend this pro
$280
unknown

Paage G.
Feb 2015
2.0
$350
OK...so door to door sales stopped in my neighborhood last spring and I was given a price I couldn't refuse. I had just seeded my lawn the year before and knew how much it cost to fertilize much less do any grub control. So I took the chance. They stopped for the first treatment weeks after I signed the contract and I was excited to see how my lawn would look that summer. The results were less than pleasing. My lawn did not have any sort of deep green I experienced the year before. I decided to give it another treatment or so to see if it would change. It did not. I contacted the office with disappointment and stated I needed resolution. I asked for a treatment of granular fertilizer over the liquid they've been using up until now. The lawn was finally starting to react. The next treatment went back to liquid and I had to ask again for a granular treatment as the liquid did nothing for my lawn. This time, my lawn looked like a football field. I never expected an experienced company like this would stripe my lawn like they did. I contacted the office and they sent a representative to my house to view the lawn and told me it was "frost" related and that they were not at fault. I've seen a striped lawn...I did it myself the year before and knew what caused the problem and how to fix it.
At this point, I had it. I soon after received a bill stating how great of a deal I was getting this past year and that treatment for 2015 would be much higher. I contacted customer service and immediately cancelled service.
I was extremely disappointed in the service level. The management in the field office was great to speak with and they did exactly what they said they would, but it appears the field service reps are nothing more than college kids looking to do something over the summer. I expected more. I was warned prior to signing up for service to avoid this company, and now I know why. For what you're paying for, I learned it was worth just buying a spreader and doing the job myself. If you can't do it yourself, look elsewhere. This company isn't worth your time or money.

Maureen D.
Jan 2015
3.0
Yes, I recommend this pro
$500
I hired them to put fertilizer down and they did it.

Craig N.
Dec 2014
2.0
$120
unknown

Dale O.
Jul 2014
5.0
Yes, I recommend this pro
I thought their price was a little high so I went some place and they called me back. I told them they were too high and they reduced the price by a lot so I went back with them. They dropped $75 or something. They do a good job. My lawn looks great. They all use the same stuff and applications. They figured out the dates they wanna do the work and they call me ahead of time to tell me they're coming. They tell me if I need the dog in or not depending on what they're putting down, and they tell me whether I need to be there or not.

Beverley P.
Jul 2014
5.0
Yes, I recommend this pro
$80
They come out every six weeks and they are reliable. They are professional and one of my relatives recommended them to me. They do the right thing. They have been good at giving me what I need. It is a little pricey but, I have a large yard.

CHRISTINE S.
May 2014
2.0
Yes, I recommend this pro
So far - no improvements-  I have only had one 7 minute visit by the company- and have not experienced any results....  Stay tuned

Renee K.
May 2014
1.0
I had several problems with Scott's Lawn Service. We first were talked into the service at a Home Show. They would call me often and push for services, especially the core & aeration, with seeding. I finally agreed to it, and they gave me a time frame, which was at least a few weeks out, which they said was appropriate for our area. The rep who sold the service told me it did not have to be watered afterward, because it is usually rainy in that time frame. However, they did not wait, and came in the next few days. I had been glad when the rep said they wouldn't be coming for a few weeks because I told him I would not be able to water the lawn due to prior commitments for a few weeks anyhow. I was furious when I came home just 2 or 3 days later, to a notice from Scott's that they had done the service. I tried several times to reason with the local manager, but he would not even compromise at splitting the bill. The manager told me his rep would never say it was not necessary to water afterward, and I told him his rep was just telling me anything he thought I wanted to hear, to get me to agree to the service. I also saw very little seed in the lawn. The manager actually made a trip out to my house and said he did see seed (I was not home at the time). I don't know what he was looking at. The core, aeration and seeding cost me around $350, and it was a TOTAL waste. Furthermore, the secretary is very rude. She was also like a brick wall, and I couldn't even speak to the manager until I complained on the Scott's Lawn Care facebook page, and they forwarded my complaint to him. Needless to say, it didn't do a bit of good.
BUYER BEWARE! Perhaps they would be good for simply the monthly weed and feed, but why go them, when there are so many others out there? Don't be burned, like I was. $350 is almost a week's net pay for me.
Showing 1-25 of 103

Licensing

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FAQ

TruGreen Lawn Care - 5030 is currently rated 3.4 overall out of 5.
No, TruGreen Lawn Care - 5030 does not offer free project estimates.
No, TruGreen Lawn Care - 5030 does not offer eco-friendly accreditations.
No, TruGreen Lawn Care - 5030 does not offer a senior discount.
No, TruGreen Lawn Care - 5030 does not offer emergency services.
No, TruGreen Lawn Care - 5030 does not offer warranties.

Contact Information

40 Ridgeland Rd, Rochester, NY 14623

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