Total Comfort Heating & Air Conditioning

They had two technicians here within 4 hours of my call for help. They anticipated the problem and had the part in the truck.

Mike was on time and very polite. Explained what he was going to do. When he was done, told me what he found and didn't find with my A/C unit. He asked if there were any questions I had. Picked up after himself, great job!

The installation of our furnace, AC, gas line to stove and duct work by Total Comfort Heat and air conditioning was beyond what we expected. We have an old 1950 cottage ranch house, so installing anything is complicated. We are delighted with the hardware & installation. It was a pleasure to watch the professionals who work for Ken install our new HVAC system. They were very reasonable for the amount of work involved. Satisfied with the Quality and how quickly they were able to complete the job. Thanks Ken and crew, Great Job A++

Great job. Got a text when my tech was on his way. Polite, professional. Explained everything very well.

Josh showed up Early!! Called first to see if it was ok. Told me what he was going to do and performed the service. Asked if I had any questions. Professional and courteous.

Great, tech was on time, friendly and professional. Would use again for sure.

Total Comfort Heat & Air Conditioning scheduled the service call promptly. Dave arrived 15 minutes after call to let us know his ETA. He was efficient, professional, determined the issue and helped with the warranty information. Highly recommend Total Comfort Heating & Air Conditioning

Kenneth was my technician and he was awesome! He made me feel comfortable right from the start. He was kind, professional, efficient and gave me additional information about ways I could maximize my assistance with my repairs and thoroughly explained all of the work he did. He made a stressful situation much easier and made me feel at ease. I would definitely call them again!

Fantastic The whole team were amazing. The office staff, Dave who did the audit and Adam and Jason that did the installation.

Great Dave was very professional and courteous. He explained everything and answered all my questions.

I've used Total Comfort twice now, both times they exceeded my expectations. They are always on time, professional and friendly, and the pricing is much better than the other companies I have used, yet the quality of service is much better. Last year they replaced my AC Unit, quickly and efficiently. And this year I needed them to look at some of the old pipes that were causing problems. They always go above and beyond and they won't leave until you are completely happy. I highly recommend.

I called TC in January on a Saturday night because my high-efficiency furnace, 4 years new, was on the fritz. Called my regular HVAC company and they quoted me $33.50 for every 15 minutes of repair time. If they didn't have the part in the truck I would have to pay for the time spent for the tech to drive to and from the warehouse to get the part. Nixed that option. So my panic phone calling brought me to Total Comfort. They have what I would consider the best weekend emergency rates - it's one flat rate - very reasonable. If they didn't have the part on the truck - they have plenty of heaters they could provide until Monday to get the part. Fast forward I had them clean my furnace and do a small repair on my Aprilaire humidifier. Chad was very personable, knowledgeable, detail oriented and extremely thorough. He took an abundant amount of time to educate me on things I didn't know about my furnace system. I'm glad to have found a company that provides what I would describe as good old-fashioned customer service, no hard sell, no hidden fees, very reasonable and fair - overall I was very impressed.

The three gentlemen were very professional in their work and answered every question I had. They replaced an entire heating system in just a few hours. I have hired this company in the past and would not hesitate doing so again.

Very well. Chad explained what he was going to do and asked me if I had any questions. He was professional, polite and pleasant. He filled out the rebate form and showed me what I needed to do. I was very pleased with job done and would definitely use this company.again.

The tech showed up right on the dot, wearing a mask and was very polite. Told me what he was going to do, recommended where I could get a deal on filters, and cleaned my furnace like a pro. Was a great experience. I feel confident that I now have someone to call if I need any furnace work done in the furture. Gary in Irondequoit

I have used Total Comfort several times and that's very satisfied. They are locally owned, very professional and pleasant. I would highly recommend.

Excellent. On the hottest night of the year our AC died. They answered my call that evening and were in my driveway the next day by 11 am. In one hour Ken diagnosed and fixed the problem. Excellent service from the first phone call. Highly recommend.

As always, they responded quickly, gave me a specific arrival time, performed the necessary repair. I found Total Comfort on Angies List originally. Best find yet!

Excellent. Total Comfort was able to squeeze me in during our sudden May 2020 heat wave. Arrived early. Face mask and sanitary slippers on before entering house. Ken had me up and running within an hour. Replaced C/A Starter motor. Did not try to upsell. Reasonable rates and was willing to discuss the unit and answer questions even though I know they were busy. Highly recommended, Total Comfort has my HVAC business now.

The technician was very professional and obviously very knowledgeable. This company really cares about customer service and doing the job right. Very helpful and informative. I wish I could find a quality company that I trust like Total Comfort for our other home in Florida.

Excellent. Taylor Perez is very knowledgeable and showed me every task he did.

Total Comfort was amazing right from the beginning call. They were very quick and my new hot water tank was installed the very next day The employees that installed the hot water tank at Total Comfort were very professional. I would highly recommend them! The Hood family

went well ,took a little longer because their materials did not show up when they were supposed to so crew worked later an had me up an running before they left for the night .this was on the hottest day of the year .they came back next day an finished .everything looks good an running fine .i was a contractor for 50 years so when i say i was pleased you know they did a great job .

Great. Technition was clean, explained how and why this part needed replacement.

This company is ABSOLUTELY AMAZING!!! From start to finish Ken and his team gave us the BEST service and pricing available. I would HIGHLY HIGHLY recommend them to ANYONE looking for hvac work and insulation. They are our guardian angels and my family and I are forever grateful for all their help and fantastic service :):):) THANK YOU TOTAL COMFORT ❤️❤️❤️