STONE RIDGE VETERINARY HOSPITAL

Because of Covid I had to explain to a girl on the phone what was wrong with my dog. I was very upset I was very frightened that something was happening to my 11 year old baby. I waited one and a half hours just to get a phone call from the doctor telling me that his breathing was fine he didn’t hear a cough he had no fever and that they wanted to do blood tests the cost was $286 and I had to pay that before they did anything. I was treated rudely without respect without any care at all during this terrible time. I will never go back there I want a refund. They need to find an intelligent person to take the information from a worried pet owner. It was a joke that cost me $300 and my dog is sick. I told the girl that I needed to be with my pet so I could explain to the doctor myself. They won’t allow it because of Covid but they actually allowed me in there to use their bathroom. Does it make sense? Of course not. This place is a joke, a money making scheme, and I received a phone call that was rude and unacceptable and I will be contacting my attorney today. I told them that they should close their doors until people can come in with their pets. It may be OK for vaccinations but not if your dog is deathly ill.

Very well. Appt.on time. Staff helpful. Could not meet Dr. Blair in person due to covid but we had a great conversation. He is a fine addition to the clinic

wanted to take a moment to share our unacceptable experience today. Attached in the images is our full review limited due to characters. We have taken our dog here for a years experiencing nothing but mediocracy along with in my experience uneducated staff.. Upon observation it appears almost as if there is a revolving door with staff which appears to be a direct reflection of their owners lack of leadership. You will find they are one of the more costly vets in the area and in my opinion among some of the most incompetent in comparison to others. Our prior dog had a very bad experience when facing serious health issues in the past and was even called out by another local veterinary clinic, but we still mistakenly gave this clinic the benefit of the doubt to continue care for our pets. I highly recommend you experience this for yourself before bringing a beloved pet to their establishment. Inspect their staff and ask probing questions. You will quickly realize the lack of knowledge, experience, and empathy. Dig deep through their reviews and really analyze the negative ones and you will start to notice a common pattern that substantiates this across the board. Be extremely vigilant when doing your research on this establishment. There have been many occasions we have used them for boarding our pets only to have them come back home with severe Rashes after boarding. Today was the final straw with this establishment.. We have a terminally ill pet that we struggled to get in the car to his appointment today and called ahead to inform we were running behind due to his health challenges getting him in the car safely and upon arrival the vet turned away our dog which now could potentially have negative implications on his life. We were 18 min late to our appointment by the time we got in the parking lot and we immediately got a harsh response stating our appointment is canceled well knowing that our dog is severally ill. Meanwhile almost every single appointment we have had at this establishment myself or my wife have had to wait a bare minimum of 20-30 min as they are always running behind schedule appearing very unorganized. Not seeing our pet with urgent heart issues is appeared to be due to the vet needing to leave right at 2pm. Just ask yourself is this the type of behavior you want from someone that should be helping you fight for your pet's life? Have you been a customer that experience something remotely similar? Well, it's not too late to leave this establishment for good like we did today to seek better deserved care for our pet. We have watched this practice over the years under deliver and continuously digress. This was the final straw as I believe it is a direct conflict with the Hippocratic oath they took with the American Veterinary Medical Association. As a clinic they collectively took the same pledge to look out for the health and welfare of our pets under their care which I whole heartedly believe they violated today. There was no empathy or care for our pet upon arrival and highly encourage any current clients to seek alternative care before it is too late, and you are in a situation like we faced today. It appears from first glance on google they even may have had employees leave glowing reviews which is a direct violation of googles terms in condition along with soliciting positive reviews as we have personally been asked to leave not just a review but specifically a "positive review" in the past which is also a direct violation of google. I am not one to write bad reviews but bring this to your attention with the sole purpose to hopefully save the well-being of other local pets in the area that are receiving similar lack luster care. Due to the plethora of similar complaints, I have online I believe there is enough that it is clear and apparent that I am not alone .

We’ve been using them, I would say a couple years.

It was Halloween, the end of October.  I don’t remember the cost. I just find vet prices are absolutely ridiculous. Knowledgeable, work great with animals.

They had her in a kennel. It was sad, they did feed her and take good care of her. My dog was played with for 10 minutes, but she couldn't socialize with the other dogs because it was too risky. It was OK and that's all that I can say. I liked the people there and they were nice to my dog.

unknown

They're very good. I chose them initially because they are close and there's a doctor who is really good at monitoring my dog's diabetes. They're great. My dog had a seizure in the lobby and everyone who work there swarmed in and took care of him.

Great. Vet clearly loves dogs and spent the proper amount of time explaining things to me.

One of my dogs is on meds and they took excellent care of him. They even brushed him which I did not ask for.

I love Stoneridge as they are friendly, courteous, and genuinely care about my pets as much as I do. They give great advice on pet care and always make me feel comfortable with the steps I am taking regarding pet care.

Stone Ridge Veterinary Hospital is professional and caring. We trust them to take care of our pets while we are gone on vacation. I plan to continue using them in the future.