About us
Roto-Rooter offers commercial and residential plumbing services. And there’s no extra for nights, weekends and holidays. From emergency plumbing to drain cleaning, sewer cleaning to pipe work, Roto-Rooter can help you with any plumbing problem. Roto-Rooter plumbers are licensed and insured and handle everything from water lines to toilet and shower problems. No plumbing job is too big or too small for our experienced and professional plumbers. Schedule an appointment by phone or online, we'll come when it's convenient for you.
Business highlights
Services we offer
Residential & commercial plumbing & drain cleaning - sewers & drains, faucets, sinks, toilets, showers & tubs, waterlines, pipe work, water heaters, septic tanks & video camera line inspection, excavation & pipe lining, backflow testing, installation & repair.
Services we don't offer
heating, cooling, and electrical
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- Check
- Visa
- Discover
- MasterCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
59% | ||
22% | ||
10% | ||
5% | ||
5% |
Filter reviews by service
"Hello Mr. [Member Name Removed], Your review states this work was performed on April 26, 2017. Our records indicate we haven't serviced you since December 2016. I believe you may have us confused with a different plumbing company. We are Roto-Rooter, not affiliated with Mr. Roto-Rooter or Rapid-Rooter which we are commonly mistaken for. Can you please double check your invoice and let us know. Thank you!"
Twice Roto-Rooter had to get new materials, because each time the materials were not up to the Honeoye Falls Village codes. Yet we were told by the village supervisor that they permit is very specific as to the type of material that must be used per their codes. Also, in the estimate they said they had to dig up the road and then would have to re-asphalt the road. Somehow the pipe connecting my daughter's house sewer to the main sewer was done without breaking up the road. They were suppose to rough grade her yard, but it took over a month and numerous phone calls to get them to come and they did a terrible job.
She has photos of her yard and actually had to hire someone to come in and grade her yard at an additional cost. We asked for a refund for all the work that was not done. Such as the cost of the equipment to break up the road's asphalt, having a flagman to direct traffic while they were working in the road and the cost of the new asphalt. We were told there was no difference in cost, so we asked for a detailed listing for original estimate work and actual work completed. We were never given this. She went to Roto-Rooter and I called the company a number of times and they totally ignored our calls and visits.
We took them to small claims court and won a judgment, but have been unable to collect because you need to know their bank account. which is impossible to find. We are now going to try a collection agency in the hopes of getting her money back. I would never use this company again and unfortunately they have other DBA's so you never know what company you are using. In the future I will get a detailed listing of work and cost upfront not just a total estimate. Also I will pay with a check because since the payment was placed on my credit card, my banks can not tell me a bank that the payment was made to which was very upsetting to me.
Licensing
State Contractor License Requirements
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