About us
ADDITIONAL NAMES PREBOLA, JAMES,ROCHESTER LINOLEUM & CARPET ONE.
Services we offer
FLOOR SALES INSTALL.
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
15% | ||
0% | ||
0% | ||
38% | ||
46% |
Filter reviews by service
Job 1: delayed due to scheduling error. I am expected to seal the stone floor myself -- not included (or offered) in $4500 job!
Job 2: no one spec'd the job correctly. Delays. Rework. "Finished" job now reveals that baseboard was removed and not replaced. Fantastically expensive. Clearly do not understand how to do customized installations.
Job 3: sink faucet not installed by plumber... subsequent leaking, trip lever does not work, poor installation overall. An actual plumber is required to come back and do the job correctly
What were supposed to be wonderful, beautiful projects have left me feeling bitter and ripped off.
For a 20'x10' room it took SEVEN visits to get the job done. They even charged me for work they originally agreed to do, but never actually did. Installers showed up multiple times without the proper materials or even an understanding of special considerations for the job that needed to be done. I believe that's the fault of whoever runs the service department as the installers weren't told what the job entailed, even though they sent somebody out ahead of time to take notes/measurements. I've gotten the run-around from them for weeks on getting the refunded for the work they didn't do, and I've given up and just filed a dispute with my credit card company. One possible explanation is they are operating like its the 1980's. All forms are carbon copy, nothing is done on a computer. Work orders are filled out by hand, and if a mistake is made filling it out they have to start over. This is probably why the service department has no idea what's going on. I imagine its just piles of paper everywhere. It's really not worth the aggravation.
3-31-2016:
1 year later they just threatened me with legal action over the amount that I was forced to dispute with my credit card company, which was $300 (out of a $2500 job) for not leveling the floor before installing hardwoods over the top. ONE YEAR later! They had 30 days from when I filed the dispute, to dispute that themselves. I guess it took them a whole year to find the letter from my credit card company. Think twice before doing business with these people, it'll haunt you long after the job is done.
rooms were berber. After a couple weeks I noticed run lines down the carpet.
Since then there are more run lines along with snags. covering most of the
carpet. Neither of the rooms are in high traffic areas. Besides defective
carpet the installers carpeted over my cable, did a poor job around corners and
cracked several of my baseboards. The third room they carpeted was a spare room
that has a freezer in it. I had to pay to have them remove the freezer in order
to install the carpet. The installers left without telling me that they broke
the vent off the freezer. Several days later I noticed everything in the
freezer was iced over. I called a service person and not only did they break the
vent they also broke the seal on the freezer hence making everything ice over.
We lost hundreds of dollars worth of food that had to be thrown away. I called
customer service and they sent someone out to take pictures. This person was
going to see if the mill would replace the defective carpet. As far as the
freezer went even though it was all ice and the food was frozen solid to the
shelves, his response was " at least it's still running". It's been months and
I still haven't heard back from Carpet One. The person in charge of customer
service is never in the building and doesn't return phone calls. At this point
I doubt the person even works there.
Do not buy from this company. The product was sub standard and the customer
service is non existent.
Screwed up the kitchen floor installation. Took over 3 months to get monetary resolution. Lied to several times. Management ignored the findings of their so called experts. Had to threaten to go to the BBB to get it resolved.
Flooring materials were ordered and paid for with a two week delivery promise. Several calls and lies followed and finally got the stuff after seven weeks.
Carpeting was six weeks late and then not even available. Was lied to about its delivery as well. Had to accept an alternate. The installers banged up the baseboards so badly I had to repaint them. Was told to "just touch it up".
This is the most incompetent, unprofessional, and dishonest company I have ever dealt with.
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