Renewal by Andersen of Rochester

Great service.

It went great! Their price was a little higher, but for the quality of work and products we received it was well worth it. They cleaned up very well after themselves and I would highly recommend them to other people.

No work completed.

The guy was professional. He did a nice job. When it came to the price, holy crap. The quality was good. The sample you could see. Just the price was way out of line.

They brought the wrong material, wrong stain on window, wrong moldings, parts missing and they lied to me, was very rude to me over the phone. The 3 day job took 3 weeks. They they said they would leave the wrong window with me for my inconvience but lied and took it back at the last second. They were going to throw it out. Never again will I do business with them.

Ridiculous, surreal. It took a couple of phone calls - always different people (because their web request for quote system wasn't working) to schedule an appointment. Salesman came out, asked why I'd chosen Andersen. When I told him it was because of the Andersen 400 series windows I had put in myself in my house (major remodel) in 1997 and were so happy with them after 17 years. He then proceeded to trash them saying "nothing but trouble, they don't make them any more (which I later found out was not true). Said the windows they were selling were better (found out later they were not!). Started out at $9,800 (!), but then got down to $6,800 (buy 4 get 1 free, bla bla bla). Told him I'd have to think about it. Pretty pushy trying to get me to commit that night. After a few days someone else whom I'd never talked to called back to follow-up. Wanted my house to be a showcase house - District Mgr wanted to come out and offer "significant" discounts. So I agreed. Long story short - he went down to $5,500. But by that time I had done more research. The "fibrex" windows they peddle around here are basically their 100 series windows. Home Depot won't sell them here because "they are not up to our climate's needs". Found out Anderson still makes the 400 series window (real wood inside, not plastic with an optional wood veneer like the 100 series). So I had a local contractor quote and install five, 400 series Andersen windows for a total of $4,900. Better windows, lower cost, great service - beware of these shysters. They are a real disservice to the Andersen name. And despite the relentless radio and print ads calling themselves "an Andersen company". All that means apparently is that they are licensed to sell and install these windows. They are not owned or part of Andersen Windows.

I have now used two companies for windows and had good experience with both, but I feel like you can never say yes on the first meeting because they usually come back with a better price a week or two later. Sales tactic maybe. Anyways I was happy with the second price from Andersen. Three guys came and the windows were installed in 3 hours. The house was cleaner than when I left it. The only thing I wish the windows had that my older ones had is the locks that you can employ to keep the window from being lifted up past a certain point. I liked this feature. Overall the windows are a superior quality and I am looking forward to seeing if my utility bills are less this winter.

Friendly crew, kept work area clean. Readily returned to add some additional caulking needed to seal up the casements. Windows are well made and easy to clean.

Windows installed on time. One window spontaneously cracked within the first three months and had to be replaced. The front picture window developed a leak across the top that took several attempts to rectify.

All went well.

Excellent Installer Mike. Windows and cap look beautiful. Very pleased.

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They are very aggressive with marketing. The salesman was very  pushy.He repeatedly tried to point  out to my wife that if we do not get one windows fixed, there will be mould in my house and could affect the health of my child. He stayed in my home for 2. 5 hours rambling about his product.  Their prices are exorbitant. If you are a nice guy/ girl , can't cut people short and ask them to leave because you have stuff to do, then don't invite them for a free quote.

Sales rep was on time for estimate appointment. Wanted w

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