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Renewal by Andersen of Rochester
Carpentry Framing - Install, Carpentry Framing - Repair, Interior Trim and Decorative Moldings - Install,
About us
Renewal by Andersen of Rochester, NY is proud to serve the window replacement and patio door replacement needs of the Rochester area. We are the window replacement division of Andersen Windows, drawing on the Andersen tradition of over 110 years of quality, innovation and craftsmanship. Our turnkey process begins with a call from you and includes a respectful in-home sales consultation, custom-manufacturing of replacement windows to precisely fit your home and installation by a dedicated team of professionals. Best of all, we stand behind our products and installation with one of the strongest warranties in the Rochester window replacement business. Mon - Fri: 8am - 7pm Sat: 9am - 3pm
Services we offer
& Patio Doors., Casement & Bay. Window Installation, Double Hung, French Doors, Sliding Glass Doors, Windows - Replacement
Reviews
4.463 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 14% | ||
| 5% | ||
| 10% | ||
| 2% |
Showing 1-25 of 63 reviews
Terry P.
Mar 2022
Great service.
Laurie M.
Sep 2019
It went great! Their price was a little higher, but for the quality of work and products we received it was well worth it. They cleaned up very well after themselves and I would highly recommend them to other people.
Patricia B.
Jul 2017
They brought the wrong material, wrong stain on window, wrong moldings, parts missing and they lied to me, was very rude to me over the phone. The 3 day job took 3 weeks. They they said they would leave the wrong window with me for my inconvience but lied and took it back at the last second. They were going to throw it out. Never again will I do business with them.
Karly B.
May 2017
I have now used two companies for windows and had good experience with both, but I feel like you can never say yes on the first meeting because they usually come back with a better price a week or two later. Sales tactic maybe. Anyways I was happy with the second price from Andersen. Three guys came and the windows were installed in 3 hours. The house was cleaner than when I left it. The only thing I wish the windows had that my older ones had is the locks that you can employ to keep the window from being lifted up past a certain point. I liked this feature. Overall the windows are a superior quality and I am looking forward to seeing if my utility bills are less this winter.
Richard M.
May 2017
Friendly crew, kept work area clean. Readily returned to add some additional caulking needed to seal up the casements. Windows are well made and easy to clean.
David S.
Apr 2017
Windows installed on time. One window spontaneously cracked within the first three months and had to be replaced. The front picture window developed a leak across the top that took several attempts to rectify.
Maureen P.
Jan 2017
All went well.
Linda L.
Sep 2016
Excellent Installer Mike. Windows and cap look beautiful. Very pleased.
Peter G.
Feb 2016
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Georgia U.
Feb 2016
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Elaine E.
Feb 2016
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Steven S.
Feb 2016
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Todd P.
Feb 2016
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Mary P.
Jan 2016
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Richard M.
Jan 2016
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Maureen K.
Dec 2015
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Michael O.
Jun 2015
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Response from Renewal by Andersen of Rochester
"[Member Name Removed], thank you so much for taking the time to share your experiences online. Renewal by Andersen truly appreciates your feedback and we are excited to hear that "you are loving your new windows!" Please don't hesitate to contact us when you are ready to replace your home's first floor windows!"
Windy B.
Jun 2015
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Response from Renewal by Andersen of Rochester
"Thank you so much for your amazing review! We at Renewal by Andersen work very hard to ensure our customers complete satisfaction. We are very excited to hear that you are loving your new windows and doors!"
Loren B.
May 2015
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Response from Renewal by Andersen of Rochester
"Thank you so much for taking the time to share your experiences online [member name removed]! Renewal by Andersen truly appreciates your feedback and we are excited to hear that "you are loving your new windows!""
Richard M.
Apr 2015
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Michellene P.
Mar 2015
I've been doing some myself but I had some installers do some as well. I think they took a few shortcuts and liberties. They basically hid them behind the finished product. Now, I'm trying to get them back here because I got infiltration through the new windows which was worse than the old windows they took out. In fact, they're supposed to be here next week with the factory rep to take a look. Initially, I rated them fairly good. I bought them for a good product to keep the cold out and they didn't work in that respect. Since then. I bought the windows myself and put those in. For less money, they are a better product. There were some things that I didn't like them doing. They didn't want to listen to me. I was here when they were being installed. I installed the others myself and I knew how to do it. I felt there should be some quality control specially with me watching them. I know shortcut takes place when you're not watching. I thought they were good as far as installing them. They installed them all in one day. I requested to have it done on a Saturday which they did. In that respect, they were good. Recently I called on the infiltration because I didn't know these were leaking until we got into this Winter week yet. I've been trying to get them back here. They haven't been that responsive. But this is after installation. I remember them being just slightly late. We were wondering if they were goign to show. I don't have much to compare other than my own stuff. I guess they just didn't meet my expectations.
Response from Renewal by Andersen of Rochester
"Thank you for your feedback and I’m sorry for your experience. We are dedicated to providing homeowners with the highest quality products and services, and aim to give our customers peace of mind knowing that they will get a product that lasts and a company that stands behind it. Again, I appreciate your feedback and consideration. I'm glad you've been in contact with the service department as I hope they can address your concerns."
David S.
Feb 2015
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William G.
Jan 2015
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Response from Renewal by Andersen of Rochester
"[Members Name], thank you so much for your wonderful review! We really work hard to ensure our customers complete satisfaction! Thank you again for taking the time to comment and are so happy to hear that you are loving your new windows!"
Beth G.
Oct 2014
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Response from Renewal by Andersen of Rochester
"Thank you so very much for your wonderful comments! We here at Renewal by Andersen truly appreciate your feedback and excited to hear you are loving your new windows!"
Gary S.
Jul 2014
We had to call them several times before they got here. They never told us that they were not "Andersen Doors". We called because we had an Andersen patio door and it stood beautiful and kept the cold out. We thought we'd get Andersen front door and back door but they never told us if what they had were Andersen doors. The doors were made by another company that was some place in Ohio. When they came to do the work, they took away the storm doors at front and the back yet the front door was fairly new. I think they should have asked me first. There were some stupid mistakes made. The first time they sent us the doors, the doors were hinged on the wrong side so that the door would open up and hit the stairs. Another was that both doors were opening wrong; one into the hallway and one in the front door. We called them back and the serviceman asked who was going to pay for the new doors and I said wasn't paying for them because it was him that ordered them wrong. It wasn't our mistake. We didn't measure or do anything else. The doors don't seem to keep out the cold. The front hall is so cold. When we called the company, we waited a long time. We called him back and we thought that they'd send somebody out but nobody showed. I'm very unhappy with the doors. I was very skeptical because they kept mentioning money yet it was their fault. I didn't have a good feeling about the company. The doors were expensive. They were polite when they came to the door.
Licensing
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FAQ
Renewal by Andersen of Rochester is currently rated 4.4 overall out of 5.
No, Renewal by Andersen of Rochester does not offer free project estimates.
No, Renewal by Andersen of Rochester does not offer eco-friendly accreditations.
No, Renewal by Andersen of Rochester does not offer a senior discount.
No, Renewal by Andersen of Rochester does not offer emergency services.
No, Renewal by Andersen of Rochester does not offer warranties.