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Pop-A-Lock of Greater Rochester

5.0(
22
)
Locksmith Service, Commercial Locksmith Service, Auto Locksmith Service,

About us

Pop-A-Lock of Greater Rochester provides a full range of residential, automotive and commercial locksmith solutions. Whether you need keys for your car, your home rekeyed, locks repaired at your business or a door unlocked, Pop-A-Lock has you covered. We serve all of Rochester and Monroe County. And we'll come to you! Or we can schedule select services for drop-off or while you wait in our office -- by appointment only. Call us today for a quote! BBB and ALOA member.

Business highlights

Emergency services offered
18 years of experience

Services we offer

RESIDENTIAL: emergency door unlock; rekey locks; repair, duplicate keys; transponder keys; flip keys; smart keys; remotes; program keys and remotes; repair, install knobs, locks and deadbolts; high-security locks. AUTOMOTIVE: emergency vehicle unlock; replace, motorcycle keys. COMMERCIAL: rekey; master key; filing cabinets; repair/replace door hardware and locks; upgrade locks; access control, replace, replace ignitions

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
5.022 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
5%
3
0%
2
0%
1
0%
Write a review
Showing 1-22 of 22 reviews
Gwynne M.
Apr 2025
5.0
Yes, I recommend this pro
$225
I've used Pop-A-Lock several times, and have always had a great experience. They're fast, reliable, courteous and very reasonably priced. Highly recommended!
Thomas D.
Aug 2023
5.0
Yes, I recommend this pro
$146
Adam Schreier came to my house on Sunday to repair my Honda Pilot ignition lock system. Adam was very knowledgeable and efficient in restoring my ignition system lock and keys to full function. He exceeded my expectations in every way! He had to repair and deal with a botched locksmith job by another so called "locksmith" that had spent most of a week trying to repair my ignition lock. He also saved me a few hundred dollars, towing and perhaps 2 weeks wait compared to having the repair done by a Honda dealer. I highly recommend Adam for your locksmith needs.
Michael S.
Oct 2019
5.0
Yes, I recommend this pro
$120
Very easy to schedule a convenient appointment. Everyone I spoke with was professional, knowledgeable and cordial. Arrived on time, and very quickly and efficiently repaired and adjusted both locks. I only wish I'd done it sooner.
Response from Pop-A-Lock of Greater Rochester
"Thanks for taking the time to write a review, [Member Name Removed]!"
LISA D.
Jul 2019
5.0
Yes, I recommend this pro
$248
Dan scheduled with me for the following Monday. Luckily for me and him, it was the weekend and not really an emergency. AAA towed my car back to my house, which was just two miles away. Dan sent Adam to my house, after confirming and reconfirming over the weekend. Adam gave me a call 10 minutes before the appointment. He took a look at my lock and walked me through what was wrong and how he'd repair it. He reconditioned my ignition lock, filed (sharpened) my key and my car started just like normal. He was done in a couple of hours and my little 12 year old car was road-ready. Dan returned all my cars and answered all my questions and I ask a lot of questions. If ever I'm stuck again, or lock myself out of my house, these are my guys. Timely, patient, eager to explain the process, responsive, thoughtful. I'm glad AAA is hooked up with them, because who knew there were mobile units such as this? So many thanks from this question asker on a budget.
Response from Pop-A-Lock of Greater Rochester
"Thanks for the glowing review, [Member Name Removed]! I'm glad you were so pleased with our service and that we were able to get you back on the road."
Tom M.
Jul 2017
5.0
Yes, I recommend this pro
The technician was on time and did the work well. He was able to repair one lock that I thought was going to have to be replaced. In addition to installing the new lock on one door, he also fixed it so that the door opens and closes more easily than it did before.
Response from Pop-A-Lock of Greater Rochester
"Thanks for the review! Glad you are happy with the work we performed."
Robert D.
Jun 2017
5.0
Yes, I recommend this pro
$150
Prompt, courteous, no problems at all
Response from Pop-A-Lock of Greater Rochester
"Thanks for taking the time to leave a review!"
Linda I.
Apr 2017
5.0
Yes, I recommend this pro
$116
I sent a message via Angie's List in the evening and was impressed that April contacted me the next morning and set up the appointment for that afternoon. Tyler was very helpful and professional. He looked at the doorknob and said he could repair it but I opted to have it replaced. He quickly replaced it, and at my request re-keyed it so I could use my current key. He also adjusted my door as it was sagging, put in new, longer screws into my deadbolt lock for security purposes, and lubricated everything, explaining why he was doing everything. All this at no additional cost. I am very pleased with the service and the low cost. Will definitely recommend them and will be a repeat customer.
Response from Pop-A-Lock of Greater Rochester
"Thanks for taking the time to leave a review!"
Krysia M.
Mar 2017
5.0
Yes, I recommend this pro
Much smoother than expected. We had to secure permission from our friend to enter her house, entailing interaction by the locksmith with hospital officials to speak with her. He was very professional in making sure that all lawful aspects were covered for all parties involved, and very quick and efficient in helping us into the house. The charge was very reasonable, the service was courteous and sympathetic, and we would definitely recommend Pop-a-Lock to anyone needing help.
Response from Pop-A-Lock of Greater Rochester
"Thanks for taking the time to leave a review. We always try to make things as quick and painless as possible, especially in tricky situations like this. Glad we were able to help."
Friedrich G.
Jan 2017
5.0
Yes, I recommend this pro
$105
Perfectly. Tyler arrived same day at promised time an finished job in 1/2 hour
Response from Pop-A-Lock of Greater Rochester
"Thanks for the positive review!"
Andrea F.
Oct 2016
5.0
Yes, I recommend this pro
$102
Great! Service person on time, identified the problem quickly and fixed it. didn't try and sell us another more expensive lock. Cleaned up nicely. Work guaranteed for 2 months. Would definitely use again
Response from Pop-A-Lock of Greater Rochester
"Thanks for the great review! Please call us again if you need locksmith services in the future."
Ed J.
Aug 2016
5.0
Yes, I recommend this pro
$100
The locksmith was professional, very knowledgeable and provided all the extra keys we needed and they came on the day I called. I will never use any other locksmith in Rochester. These guys are really good at what they do, fast at it and very reasonable prices.
Response from Pop-A-Lock of Greater Rochester
"Thanks for the positive review! Happy to hear you were pleased with our service."
Rose S.
Jan 2016
5.0
Yes, I recommend this pro
$135
unknown
Response from Pop-A-Lock of Greater Rochester
"Thanks for the great review! Glad we were able to help you."
J B.
Dec 2015
5.0
Yes, I recommend this pro
$130
unknown
Response from Pop-A-Lock of Greater Rochester
"Thanks for the review. Glad we were able to help!"
MAGDALYN C.
Oct 2015
5.0
Yes, I recommend this pro
$200
unknown
Response from Pop-A-Lock of Greater Rochester
"Thanks for the review. We're always happy to hear that a customer was pleased with our work."
Carol W.
Oct 2015
5.0
Yes, I recommend this pro

The office person was very pleasant, professional, and efficient when making the appointment for someone to come and unlock a truck vault, which has an unusual barrel key lock. I indicated that the truck vault had been donated to our church Next-to-New Sale, but the donor did not provide the key. We had obtained the key code number from the manufacturer, but the Pop-A-Lock staff had to do some checking on the key code number to see if they could make the key - they did that and called back very quickly to say that they could do it..  When I asked about the cost, I was told that Dan would make the key at no cost since we wished to sell the vault as part of our church fundraiser. An appointment was made - Dan arrived on time (and even called ahead to say he was on his way). He used a small device which set the key code we had provided, unlocked the vault to make sure the key code we had was correct, and then made us a key on the spot, using the machinery in his truck. He was very professional, quick, and a pleasure to work with. I would not hesitate to use his services again for any lock problem, or recommend him to a friend. And how generous of him to donate his time and expertise to help out a church in his community! His company is in my cell phone list in case I ever lock myself out.


Response from Pop-A-Lock of Greater Rochester
"Thanks for the review! Glad we were able to assist you and help a local church at the same time. Hope your fundraiser was a success!"
Daniel K.
Jun 2015
5.0
Yes, I recommend this pro
$220
Excellent!  I now have an interior keyed deadbolt and a new locking door knob.  Before the door only had one secure locking bolt (the  turn-knob deadbolt) and now the door has two- the new deadbolt and the new locking door knob.
Response from Pop-A-Lock of Greater Rochester
"Thank you for the great review, [Member name removed]! Glad to hear you are happy with your service. Please keep us in mind for your future locksmith needs."
Kelly B.
Jun 2015
5.0
Yes, I recommend this pro
$117
Kitchen door latch broke, so the door couldn't be opened or closed at all. It wasn't an emergency since the front door was still usable, so I called at 10 am and got a 5 pm appt. The technician called at about 4 and asked whether 4:20 would be ok, and that was fine. Arrived when expected. He removed and replaced the broken latch as well as the latch on the front door, which wasn't in good shape either, and adjusted the strike plates. Reused the original knobs, which suited me fine.
Courteous, prompt, did what was needed without going overboard. Very satisfied.
Response from Pop-A-Lock of Greater Rochester
"Thanks for such a positive review, [Member name removed]! Glad to hear you are so happy with our service. Please keep us in mind for your future locksmith needs."
Tracey M.
Dec 2014
5.0
Yes, I recommend this pro
$137
The service person showed up within an hour and had the door open within 15 minutes. He was friendly, professional and the price was fair. I would recommend them.
Response from Pop-A-Lock of Greater Rochester
"Thanks for the positive review! Glad we were able to help. Please keep us in mind for your future residential and automotive locksmith needs."
Brian H.
Oct 2014
4.0
Yes, I recommend this pro
unknown
Barb K.
Jan 2014
5.0
Yes, I recommend this pro
He is honest and reliable. I have used his services 3 times now and would highly recommend him.
Carl S.
Apr 2013
5.0
Yes, I recommend this pro
$230
.After getting a scary cost estimate for a replacement Smart Key from my Toyota dealer, I called several locksmiths who weren't equipped to deal with the Smart Key technology, and one (with high Angie's list ratings) who gave me a reasonable price quote and with whom I placed a verbal order and several follow-up calls but who never got back to me. After two weeks of waiting for a response, I called Pop-A-Lock. They called me back in about a half-hour to apologize for taking longer than expected for a price quote, and then called that afternoon with the estimate. I placed the order, and two days later I got a voicemail that the blank key transponder had arrived. I returned the call and made an appointment for Pop-A-Lock to come to my house that afternoon to program the key and the car (and cut the mechanical key). The technician arrived ten minutes early. I gave him my remaining key and pointed to the car in the driveway, and about 20 minutes later he rang the doorbell to ask me to come and check it out. All the functions of both keys worked. (I had heard of instances where a new key was programmed and the old one would no longer work!) The bill was for the same amount as the telephone estimate, plus tax - and about half of what the Toyota dealership I first called had estimated. I was (and am) delighted and highly recommend Rochester Pop-A-Lock for their responsiveness, technical expertise, price and general integrity and professionalism.
David C.
Dec 2012
5.0
Yes, I recommend this pro
$85
Great experience, especially given the circumstances.

Licensing

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FAQ

Pop-A-Lock of Greater Rochester is currently rated 5.0 overall out of 5.

Pop-A-Lock of Greater Rochester accepts the following forms of payment: CreditCard

Yes, Pop-A-Lock of Greater Rochester offers free project estimates.

No, Pop-A-Lock of Greater Rochester does not offer eco-friendly accreditations.

No, Pop-A-Lock of Greater Rochester does not offer a senior discount.

Yes, Pop-A-Lock of Greater Rochester offers emergency services.

No, Pop-A-Lock of Greater Rochester does not offer warranties.