Michael R. Boccacino Heating and Air Conditioning

"Thank you so much for the outstanding review of our experience together. You brought such a smile to start my week! We are proud to have been able to do a good job for you, and will keep doing our best each time you pick up the phone to ring us. Have a wonderful day!!"

"Good morning! I'm sorry to be late in responding to your great review. My inbox is a little bit flooded these days and I must have missed the note that this arrived. We are so glad we were able to do well by you. Please don't hesitate to let us know if we can be of any help for you in the future."

"We are very sorry you were unhappy with our service. I appreciate you taking the time to explain your perspective to me when I called you to discuss your review. We take all customer feedback very seriously. It's important to us that we thoroughly understand your experience, and you have the chance to hear our viewpoint, directly from the owners. We set up an appointment to come have a look at the fireplace so we could get a material list. You had said that you felt the first trip was unnecessary because it was a standard parts list, but while the conversion we were doing was not uncommon, each fireplace tends to require different parts to complete successfully. After getting the list together, on a trip which we didn't charge you for, we ordered the parts. We were heading into the busiest time of year, so rather than wait until the parts arrived to schedule your appointment, which could have significantly delayed the date we could get back to you, we scheduled it in anticipation of their arrival. We were comfortable with this because we've worked with our supplier for 20 years and they have provided exceptional service to us. The afternoon of the second appointment we went to pick up the parts and discovered our supplier forgot to order them. Our supplier talked to you and told you it was his fault, not ours that the parts were not ordered. I appreciated that he took responsibility and answered for his mistake honestly. They have been incredibly reliable over our long tenure of working with them, so I'm genuinely sorry that your job resulted in a mistake on their part. You had also mentioned that you were upset because you took a half a day off and we could not complete the work. You felt as though we should have called to make sure the parts were in. We have never had them forget to order parts before, so we didn't feel it was necessary to call ahead. In the future, we will now call and check because of this situation. We understand that stepping away from our busy lives can be very difficult, so we never ask our customer to stay home and wait for us. We always call our customers when we are on our way to make sure that our customers miss the absolute minimum amount of time from the regular lives to take care of their home. We work with people in a broad variety of professional situations, and cover a pretty wide geography, so we have developed the ability to accommodate virtually every situation over the years. I'm sorry that you feel that we didn't meet your needs satisfactorily, but we feel that we've done everything in our power to provide you the best service possible given how circumstances unfolded."

"Thanks for your review [Member Name Removed]! We're glad it was a repairable issue, and are always available for anything you may need in the future."

"Thanks for taking the time to write a review of your experience. We rely heavily on word of mouth, and this is 21st Century word of mouth to be sure. We're available for anything you need in the future!"

"Thanks for taking the time to provide a review! Our customers are the best recommendations we can ever receive. We appreciate it so much."

"Thanks for taking the time to post your review. We hope the system is working great for you."

"Thanks for taking the time to write up this thorough review! We always appreciate it when someone will take time from their busy schedules to share their experiences with their neighbors. We are happy to hear that we met your expectations, and hope you have many years of comfort with your new system. We hope you'll be happy when you get your first utility bill for air conditioning this summer!!!!"

"Thank you for taking the time to provide a review of your experience for the other members of the Angie's List community. Word of mouth is the lifeblood of our business, and this is the new word of mouth! We hope that you are enjoying staying cool with your new Air Conditioning! We are always available to address any questions you may have. Sincerely, Tom and Karen Falbo, owners and operators"

"We appreciate your taking the time to post a review of your experience with us! We are very happy that you were pleased with the outcome of our service. Unfortunately, everyone experiences weather at the same time, so our 'busy' tends to be 'very busy'! Managing time in a business with many unknowns until we've arrived on site is something we constantly strive to manage and improve, and we hope that you will be able to see the difference in any visits we may have in the future. Sincerely, The Falbo Family, owners and operators"

"Thanks for taking the time to post your review! We strive to provide the most competitive pricing possible, so we are happy to hear we were able to provide you good value. We are always available and happy to be of any assistance that we can. -The Falbo Family, Owners and Operators"

"We appreciate you taking the time to post a review of your experience with us! We are always available whenever we may be of additional assistance. -The Falbo Family, owners and operators"

"Thanks for taking the time to post a review of your experience! We always do our best to find the most cost effective way to meet your needs, and are happy when going the extra mile can bear some fruit. -The Falbo Family, owners and operators"

"Thanks for taking the time to post a review of your experience with Boccacino Heating & Cooling. We don't want to replace a unit unless it's absolutely necesarry. That can sometimes take a couple of steps. But hopefully it will give you the confidence that we are conscious of delivering you the highest level of service at the lowest possible cost. -The Falbo Family, owners and operators"

"We appreciate you taking the time to post the review! We pride ourselves on our reputation of doing great work, and are happy to hear that we met your expectations. We are always available for whatever you may need in the future. -The Falbo Family, owners and operators"