LOWE'S

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The installers, Cornerstone Flooring, owned by Toby Nagel, were here right on time. They were clean, polite and very professional. They got right to work and in a short time they had the flooring in. Then they installed the new 4" molding with 1/4 round. All their miter cuts and notching around registers were first rate. I could never have done as good a job. I was so impressed with the job they were doing, I bought them all lunch. I will have the same installers do the tile in my kitchen and hallway. Lowes called the next day to make sure I was satisfied with the installation.

They did the work as they said they would. I was satisfied with the final outcome.

It was fine, I needed a lot of stuff and I used the card. I have had very good service from that store. People have gone above and beyond from that store.

Purchasing was easy. Delivery men were great and courtesous. Installation went well. Dishes are clean, food is cooked and laundry - well it's laundry.

The guy who performed the work was very good. All he does is install doors. He completed the job in about two hours.

They were professional. The guy was prompt. It only took him two hours to complete the job. He definitely knew what he was doing. He had the proper tools with him. He did a good job.

The experience we had with Lowes was excellent. Our consultant (Joyce Baker) at the Henrietta location was absolutely fantastic to work with. She spent several hours with us, designing and pricing our cabinets. It was like she had actually seen our kitchen.

Because we needed a wall removed and replaced with an island, she recommended David Kennard to do ther install. Dave and his assistant, Adam, came out to give us the installation estimate. We were so glad that Joyce recommended them. They gave us an exact estimate and also gave us alot of suggestions. It was amazing how knowledgeable they are. These guys do it all....tear down, cabinet install, lighting, plumbing and electrical. Dave and Adam came out the same day the cabinets were delivered. They insisted on making sure everything was there and wasn't damaged in any way. They found (1) tiny little chip on one of the cabinet faces and they ordered a new one. It was very obvious that these guys have alot of pride in their work.

Because the holidays were closing in on us, they made a special effort to get the cabinets in so that we could get our countertops measured and ordered.

We contacted Lowes to get the countertop people there to measure. (They sub-contract to a company called Roma Tile and Marble out of Syracuse, NY)

THIS IS WHERE THE PROBLEMS BEGAN!!

It took them a couple of days to get out to measure. The gentleman that came out to do the measuring told us that we needed to get some sort of supports to hold up the part of the counter on the island. We asked him what we should get and he told us to go back to Lowes and have them show us. We went back to Lowes and they couldn't understand why Roma didn't help us with it, !! It seemed to us that if they sell countertops, they should sell the necessary supports.since they don't sell any specific supports. When we asked about having to pick out the actual piece of granite, because it was so close to black (with a few gold flecks in it) that we wouldn't have to go to Syracuse and pick it out.

It took them 4 weeks to get our granite. When the installers came to install it, my wife called me and said that she didn't think that the color of the countertops was right. I left work and by the time I got there, the countertops were pretty much installed. The granite was a mixture of black with alot of gold marbling and gray. Since all of our new appliances were black, it was very obvious. These countertops are brown, NOT black!! We mentioned it to the installers and they said that if we had any problem, to call Roma and they would take care of any problems. These were obviously NOT the countertops we wanted.

We contacted Roma. The owner (?) came out and looked at the granite and told my wife that they had "changed the colors" somewhat and this is what the stone looked like!! He was, apparently, very rude to my wife and told her that there was nothing he was going to do and if we had a problem, take it up with Lowes. We called Joyce (at Lowes) to let her know what happened. She said that she was going to talk to management. At this point (1/12/2012), we haven't heard anything.

STAY TUNED.....WE ARE WAITING TO HEAR FROM EITHER LOWES OR ROMA.

One of the things that has bothered me, since we contracted the job, is that Lowes wants 100% of the money (Materials AND labor!!) BEFORE the job is even started!! Lowes did their part as expected...Daqve and Adam did theirs (over the top) but....at this point, I would have to say that you should get your countertops from somebody else. Maybe Lowes can get them from someone other than ROMA.

IF I GET ANY SATISFACTION FROM EITHER LOWES OR ROMA, I WILL POST THE RESULTS ON HERE. It's too bad that ROMA is associated with Lowes. STAY AWAY!!!!!!!!

They did a good job. They were good windows, and they did excellent work. I picked out the windows, and they had a subcontractor come to install them.

The floor went well, the counter-tops went okay. The counter-tops are currently fine, but we have a problem with the sink that they're going to look at next week. They were very good to have in my home. I'm giving them a B on the quality on the counter-tops until I found out what happens with the sink. For responsiveness, they have an A on the flooring, and a B on the counter-tops.

Excellent.

Excellent.

The work was scheduled and completed in a little less than a two week period that included my first walk into Lowe's to inquire about an installation, which was great. The worker's arrived as scheduled and worked diligently. There was a minor miscommunication at the beginning of the first work day, about how much drywall was to be replaced, but it was handled as originally planned and without any problem for me. The two man crew cleaned up well afterward and they had been polite throughout the job. The shower tiling was put up as planned and it looks terrific. A piece of molding was broken during removal and the crew replaced it at their expense. Lastly, Lowe's checked in with me to see how the sub-contractor had done and I was glad to say I was very happy. The original cost of the project was slightly less than planned as a result of over buying tiles that I was then able to return. There is also a one year warranty on the work that was done.

The store personnel were very helpful and efficient in setting up the appointment. When the plumber arrived (on time) he was courteous and professional.

This was a great experience! I went to Lowes to purchase a simple wall sink for my bathroom. On the way out I stopped to look at a Whirlpool Duet front load washer. A sales associate approached me to ask if she could assist me with anything or answer any questions. I found her to be extremely friendly and knowledgeable about the appliance. She also presented all the specials that were applicable at the time, which contributed to great savings for me. I decided to purchase it. It was delivered on time, and delivery was scheduled at a time convenient to my available hours. The delivery personnel were on time, friendly and perfect with installation. After past negative experiences in large appliance purchases from another area retailer, I had decided that I would only purchase from Lowes in the future. Recently, however, I did purchase a dryer from another retailer, which, without the help of 2 devoted employees to my rescue, was headed to disaster. In the end, I'm back with Lowes!

Lowes was very friendly to me. They did a good job in helping me to install the new cabinets. I would recommend them to others.

I like that the workers at Lowes has are friendly. I think that the price for the new windows was very reasonable. I would recommend them.

Lowes was very helpful. The sales department helped me pick out wonderful products. The installers also did great. They were respectful of my kitchen and did not scratch or damage anything. I would recommend them.

I thought that Lowes were friendly. I also thought that they were professional. I would recommend them to help anyone repair a roof.

I thought that Lowes was very helpful in putting my new shower in. I thought they were friendly and courteous. I would recommend them.

You can trust Lowes to get the job done right. I would recommend them to anyone. Lowes handled the installation in a timely manner and professionally.

The sub contractors Lowes sent were not very experienced. They had to come back a few times to get it right. The end result was very nice and I would use them again.