| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 43% | ||
| 43% | ||
| 0% | ||
| 0% | ||
| 14% |
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I want to share the very good experience I had with Home Depot and Roto-Rooter in the purchase and installation of my hot water heater. My old hot water heater began to leak so I began to research a replacement. I checking with consumer reports and compared the specifications of several brands. I decided that a GE with a 12 year warranty would be the best for my home. I went to Home Depot in Penfield and discuss this with Dan, a plumbing expert, and he confirmed that this water heater was the best they sell by far. Working with Keith, I was able to obtain a very competitive price. I also decided to have their installers, Roto-Rooter, deliver and install it. The next day, I received a call from Frank, the Roto-Rooter installer, to confirm that the water heater size and requirements would in fact fit my application. Soon after the call, he showed up with the water heater and assessed the installation. The new water heater was larger than my current unit so he explained what changes would have to be made. After taking the water tank out of the box he noticed that there was some damage to the top of the heater. He advised me that this probably wouldn’t affect the water heater performance or life but recommended that he call Home Depot and see if he could get some adjustment to the price as compensation for the damage. Jerry at Home Depot quickly agree to make an adjustment. On starting the install, we noticed that the water shut off valve to the hot water heater wasn't fully closing. Frank ask if I would like to replace it, and I agreed. Frank was very skilled and did an excellent job of installing the water heater. He did everything he needed to do and then some. The install went very smoothly. And he did all of this for the installation price that was quoted at Home Depot. And that included replacing the valve. Overall I would say, the purchase and installation of my hot water heater could not have gone better, start to finish.
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