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GENESEE GLASS & MIRROR INC
Founded 1975 • With Angi since August 2010
Business Details
Phone Number
Address
90 BENNINGTON DR
Rochester, NY 14616
Description
Genesee Glass & Mirror has been serving Monroe County and the surrounding areas for over 40 years. Genesee Glass & Mirror is committed to providing the highest quality products and services to our customers. Your satisfaction and our reputation are our two main concerns. We are a full service shop, providing you with all facets of the glass industry. If you need a windshield replaced, a window repaired at your home or a storefront repaired or replaced at your business, our experienced staff will accommodate your needs courteously and professionally. Super Service Award winner for 2016, 2017, and 2018. Call us today for your free estimate and to schedule an appointment. (585) 621-358
Verified Reviews
A few reviews for this pro...
Nathan K.
06/18/2020
Robert W.
06/17/2020
James F.
12/23/2018
Replaced the shattered glass in the kitchen window which was taken out by an owl strike. I was impressed by the timeliness and efficiency of the repair. This is in spite of the fact that the first window pain was the wrong size. Just row days later the proper size came in and was installed.
Description of Work
Replace broken kitchen window .
Category
glass repair, replacement windows
Steve S.
06/11/2018
David B.
02/17/2018
They arrived the first time, (as scheduled and on time) to measure and prepare an estimate. After I approved the estimate they told me they would order the glass and schedule the installation after it arrived. As promised, they called, scheduled installation, and got here on time. The install went smoothly, they kept the area around the work clean and safe, very professional and capable. Both individuals who visited were courteous and personable. We are very satisfied with the new glass and felt the price was fair. Definitely a satisfied customer!
Description of Work
Replaced dual-pane glass in front garage window and two 6 foot x 1 foot energy-efficient sidelights at front door.
Category
glass repair, replacement windows
Peter D.
12/13/2017
Diana S.
12/04/2017
martin G.
11/22/2017
It didn't - they sounded extremely disinterested.
Description of Work
Wow - i called this place the day before Thanksgiving with a big residential job. I started the call by saying i had a question about large residential picture windows. Response "Yeah - whats your question?" - absolutely one of the most most dis-interested responses i have ever received - maybe someone was not happy they had to work today?? Lost a big job buddy.
Category
glass repair
Service Provider Response
Please enter what you would like the response to [Member Information Removed] like:Hi [Member Name Removed] I am so sorry you had a bad experience and we have taken corrective actions. If there is anything we can do to make it right I'm all ears. Call me any time at your convenience. [phone number removed]. Thanks, BrettTed M.
10/06/2017
William W.
08/30/2017
Anthony K.
06/09/2017
I worked with Mike. He was great! When painting our front door, we accidentally broke the glass putting everything back into place. Knowing we needed to take care of the situation ASAP, Mike came over on his day off to double check my measurements (which took about 30 seconds) and give me the final quote. Within a week the new glass had come in and he personally dropped the glass off with instructions on how to reinstall it (without breaking it). Very professional, timely, and kind. Would definitely use them again!
Description of Work
Needed to replace glass in our front door
Category
glass repair
thomas M.
06/07/2017
They returned my initial call, arrived to quote the job, scheduled the work, arrived to do the work, all on time and with professionalism. They were at my home for the amount of time they told me they would be there and cleaned up before leaving. The new glass pane looks great and has a 20yr warranty! I will not hesitate to use them again or to recommend them to a friend.
Description of Work
They replaced the large pane of insulated glass in my picture window.
Category
glass repair, replacement windows
Laurie O.
05/30/2017
Great Customer Service! Great Quality! I am a repeat customer with Genesee Glass & Mirror. This past December I had requested three pieces of table top glass to be cut. When it was ready, I showed up one evening, paid, and left with my pieces. It wasn't until the next day when I realized I had showed up when their business was closed. Brett provided such great customer service. He could have easily told me to come back during normal business hours but he didn't, and he didn't even mention the fact that they were closed. I am so thankful for Brett and Genesee Glass & Mirror for always providing great customer service and quality glass products. I would definitely recommend!
Description of Work
Needed 3 pieces of table top glass cut to my specifications.
Category
glass repair
Brent S.
05/10/2017
Great install and came out looking very well done. The gap between the glass is very small. They arrived on time for measurements and install. Took about an hour total to complete We saved 10% due to Angie's List member Nothing bad to say.
Description of Work
We needed a glass enclosure for our new ceramic tile bathroom shower. This was a two piece configuration consisting of a hinged door, the opposing attached glass and handle. The representative, Barry, informed me that we would not require 1/2" glass due to the configuration, which was helpful due to cost differential. The individual who measured the opening recommended ordering the glass out of square due to the tile being a bit out of plumb.
Category
glass repair
Jennifer B.
05/03/2017
Joseph W.
05/03/2017
Andrea F.
11/30/2016
Cheryl F.
10/11/2016
The man was very professional from start to finish. He arrived promptly and had the window replaced in no time. Everything was cleaned up completely. He installed a glass that will shatter but not break.
Description of Work
They replaced a window in the door to the house that had been smashed during a robbery attempt.
Category
glass repair, replacement windows
Beatrice S.
07/11/2016
The window broke on a Sunday and a technician came the next day. He measured the tempered glass which had to be ordered from the factory. I was told it would take two weeks and it was replaced two weeks to the day. The technicians were very professional and cleaned up every bit of the hundreds of glass pieces they removed. I was able to use an Angie's List coupon too.
Description of Work
A large picture window in my house had been hit and the glass cracked over the entire window. I needed a replacement.
Category
glass repair
RICHARD L.
07/05/2016
Susan P.
05/10/2016
This job was a bear. The fogged old thermopane had been glued into the door and our worker had to chip it out bit by bit. He did an awesome job, returning the next week with new molding to finish the job beautifully and professionally. We were extremely pleased with the results.
Description of Work
Replace thermopane glass in custom wood porch doors.
Category
glass repair, replacement windows
Rosemarie R.
03/17/2016
Brought the frame in and they explained the difference in price if getting a plain cut mirror or one w/a beveled edge. I chose the plain as the location of the mirror would be in a second bedroom and would look perfectly ok.
Description of Work
cut an oval mirror to fit an oak frame. Quick and easy service. Would definitely use them again.
Category
glass repair
Catherine C.
01/29/2016
He took the measurements and provided them to the window company. When the windows arrived, he removed the old and inserted the new windows. It was very helpful to have that done for me. He was efficient, professional and nice.
Description of Work
Barry replaced two upper window sashes for me.
Category
glass repair, replacement windows
Marilyn C.
01/20/2016
I thought my skylight was leaking because of the water damage to the wood on the inside. Two of the three estimates agreed with my conclusion when they looked at the skylight. The Genesee representative knew that wasn't the problem because they had experience with the same problem. When the insulated double pane glass seal fails, the skylight is not insulated and as a result all the humidity in the room condenses on the underside of the glass and collects at the bottom of the frame. The frame was fine. Discolored, but NOT leaking. Because this brand of skylight used an extra long piece of glass, we had to wait a couple of days while it was made. When the glass was ready the repairman removed the old glass, installed the new panel in one day. I painted the frame with a couple of coats of stain blocker paint and the window works like new. No water leaking in, no condensation dripping into the room. Great job.
Description of Work
Replaced the glass in a skylight.
Category
glass repair
Geoffrey F.
11/02/2015
Genesee Glass responded promptly to a request to take a look at several double pane windows in our home which had lost their seals. They took measurements, gave us a quote (which we accepted), had the window panes fabricated, and returned in about four weeks to complete the installation. They were very professional in all aspects of the job.
Description of Work
Replaced three double pane windows
Category
glass repair, replacement windows
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Licensing
No License Required for Trade
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
Visa, MasterCard, Discover, Check
Senior Discount
10%
Warranties
Yes
Services Offered
Residential services: include fogged and broken window and sky-lite glass replacement, Framed and heavy Glass shower doors, Glass table tops, Mirrors, storm windows. Commercial, Auto Glass and In shop services see our website at www.wefixglass.com
Services Not Offered
Window Film.
Frequently Asked Questions & Answers about GENESEE GLASS & MIRROR INC
How is GENESEE GLASS & MIRROR INC overall rated?
GENESEE GLASS & MIRROR INC is currently rated 4.9 overall out of 5.
What days are GENESEE GLASS & MIRROR INC open?
GENESEE GLASS & MIRROR INC is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
What payment options does GENESEE GLASS & MIRROR INC provide
GENESEE GLASS & MIRROR INC accepts the following forms of payment: Visa, MasterCard, Discover, Check
Does GENESEE GLASS & MIRROR INC offer free estimates?
Yes, GENESEE GLASS & MIRROR INC offers free project estimates.
Does GENESEE GLASS & MIRROR INC offer eco-friendly accreditations?
Yes, GENESEE GLASS & MIRROR INC offers eco-friendly accreditations.
Does GENESEE GLASS & MIRROR INC offer a senior discount?
Yes, GENESEE GLASS & MIRROR INC offers a 10% senior discount.
Are warranties offered by GENESEE GLASS & MIRROR INC?
Yes, GENESEE GLASS & MIRROR INC offers warranties.
What services does GENESEE GLASS & MIRROR INC offer?
GENESEE GLASS & MIRROR INC offers the following services: Residential services: include fogged and broken window and sky-lite glass replacement, Framed and heavy Glass shower doors, Glass table tops, Mirrors, storm windows. Commercial, Auto Glass and In shop services see our website at www.wefixglass.com
Are there any services GENESEE GLASS & MIRROR INC does not offer?
Window Film.