Empire Today - Buffalo, NY

They advertise on TV and I think they are out of Chicago. It was such a poor installation. I had so much trouble getting the guy to come back to fix it. The head guy came from Rochester and said there was nothing wrong. I said it was all lumpy. It looked terrible. I finally got it fixed. They came and fixed it, but there are still places where it really needs to be fixed. I just wasn't happy. I am not a happy customer. They did not stretch it so it was all lumpy when you looked at it. Out of the three rooms and the landing and the stairs the only thing they did right was the one bedroom. There was no problem with the one bedroom, but the rest of it was c*ap. The quality of the carpet I liked, but I still see some lumpiness in the stairs. I should call them back and have them fix some places. Going into the bathroom upstairs it is bad. The third bedroom is a big area. When he was in there he said he did not have enough padding and he was going to have to come back. I have a feeling they would not give him any more padding and he had to piece it. I don't think it worked out real well. In places they did do a good job, I am not saying they didn't, but for me to have to go through that rigamarole I would never recommend them or use them again. I had a hard time with them. They did not get the job done in the specified time frame. They were nice and courteous; they were okay. They weren't bad; they weren't nasty or anything.