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Comfort Windows

Founded 1979 • With Angi since July 2006


(131) Verified Reviews


Comfort Windows is Upstate NY's Premier Home Improvement Company. Local experts for windows, doors, bathrooms, basements, insulation, sunrooms, siding and more....

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Verified Reviews

A few reviews for this pro...


We were blessed when we bought our home 4 years ago that all the previous homeowners did an amazing job with maintenance and upgrades over the years. The only deficiency was that the home still had its original 30 year old windows. We knew from day one that we needed to replace them sooner than later. We saved up and finally called highly-recommended Comfort Windows last August. Our salesperson, Don, was very thorough and knowledgeable. He explained all our options in great detail without any pressure tactics. We chose the window line manufactured by Comfort Windows themselves in Syracuse. 20 windows, triple-paned, one layer of Low-E coating and argon filling. Our house is a traditional colonial so we stuck with the grids on the front but left them out in the rear. We even changed some windows to picture windows. Wow! What an amazing great decision. The light and views are just gorgeous. We also replaced a sliding door between the house and a sunroom addition. Comfort Windows are great quality and affordable. The craftsmanship is top notch. Great value for the product. Like many others acknowledged, our project was delayed by 3 months due to the pandemic. We were originally given a November installation time frame, but didn’t get them installed until February. The real heroes of this project were Paul and Chris. Temperatures in the teens, thick snowpack, heavy lake effect snow, nothing stopped these guys. They were very professional, polite, COVID conscious, and did quality workmanship through some really tough weather conditions. A few other guys popped in here and there to lend a hand, but I didn’t get to meet them. Paul and Chris were “our guys” and we welcomed them into our home like family. When all said and done, we absolutely love our new Comfort Windows. The energy efficiency ratings are spectacular and we can’t wait until we stick it to RG&E. We used a thermometer to check the difference. While it was 12-degrees outside, our original double-paned windows averaged 40 degrees on the face. Imagine, that’s like leaving multiple refrigerators wide open 24/7. The new Comfort Windows were 60 to 65 degrees on the face of the glass. What a difference! We actually had to turn down our thermostat because we were sweating at night. The windows are gorgeous and you can just tell that they were built to last well into the future. A great investment with no buyers remorse. You just can’t beat Comfort Windows. Don’t believe the hype of the overrated national brand. How can a window made to be “one size fits all” serve the climates of California, Florida, Arizona and the winters of New York? These windows are made in New York. These windows are made for New York. Support local businesses and local hard working men and women.

Description of Work
Total window replacement (20) on a Colonial

Category replacement windows

Service Provider Response

[Member Name Removed], Thank you so much for leaving such a great, detailed review and mentioning how we did during every step of the process! The team here at Comfort Windows & Doors is thrilled to hear such good feedback! Paul and [Member Name Removed] are great examples of how much our crews care about going above and beyond to make sure you are thrilled with your new windows. We work hard every day to be the best window company in Rochester. Enjoy the new views!


They are really good. We rely on them. They are very helpful. We've used them many many years. We like them.

Description of Work
They did windows and doors for us.

Category replacement windows,doors

Service Provider Response

[Member Name Removed] thank you so much for the feedback! Team Comfort


The crew who installed my doors were highly skilled, friendly, courteous, on-time, and knowledgeable. They went above and beyond with the installation, taking care to details. They had to do quite a bit of work to get my doors to fit and their work was masterful. I had some challenges with scheduling the estimate but given my prior positive experience I kept calling until it got worked out.

Description of Work
Install new front and side doors

Category doors



Old came out. New went in. No problems

Description of Work
2nd floor window replacement

Category replacement windows



Have used comfort windows for many years; always 100%+ satisfied!

Description of Work
Had replacement windows installed

Category replacement windows



I had several estimates but the sales person from Comfort seemed to be a bit more "on the ball" than representatives from other companies and he offered a price match that made the choice of Comfort Windows a no brainer. I signed up and paid a deposit and a few days later a person showed up to do the detail measuring. Since this was a special order, we knew it would take 5-6 weeks for the windows to be built. When the windows were available Comfort called and we set a day for the work to be done. The installation crew showed up on time and were very professional. They removed one of the old windows and found that the new windows simply would not fit the opening. Apparently our "quarter round" windows weren't exactly quarter round. They were slightly "squished" on the round part and the new, replacement windows were built exactly quarter round. Fortunately the crew was able to put our old window back in the hole and caulk it in place. A more detailed measurement was made and the windows were reordered. When the second set of replacement windows arrived, Comfort sent the same installation crew out to do the job. This was good as they were familiar with the issues of fitting the windows into the location at our house. It took them about four hours to complete the job but everything fit this time and they did a great job. We are pleased with the windows and the installation work. I don't know why there was an incorrect or incomplete measurement the first time but at least Comfort made good on their mistake and did eventually get the job completed in a satisfactory manner.

Description of Work
We had two "quarter round" windows replaced. One on either side of a 2 story brick fireplace chimney. The old windows were original to the house (1990) and the wooded frames had rotted. Even though they had been patched in the past, this time it made sense to completely replace them with new windows.

Category replacement windows



They came out in December and did the measuring and estimates. They also showed the different products. The frames of the windows are actually insulated and have a interlocking system that keeps the air from escaping. They actually make these windows themselves. They also have a lifetime warranty. They had to brake my windows out because they were cemented in. They cleaned up well after themselves. For them making the product and sending their own team in did really well as far as price. I would give them higher then an A if I could. I will use them again.

Description of Work
They installed four new windows.

Category replacement windows



They did a great job and I would recommend them!

Description of Work
Replaced an existing window from 1957 in the kitchen. It was ready to fall out. They also do doors.

Category replacement windows



Bob, from Comfort Windows came out on 9/2/16 to give me an estimate. He spent a lot of time bashing his competitiors by name. I thought this was unnecessary and unprofessional. He wanted to know who I've already talked to and received estimates from. I told him he didn't need to know that. He told me I was "defensive" and "what's the big deal?" He wrote the estimate on a plain piece of paper. No letterhead, no company form. Just the amounts and double pane cost vs. triple pane costs. He didn't itemize, indicate the size of windows or list the optional features I wanted. I asked him to give me a more formal estimate. He said "sure". Then wrote the same figures in the brochure. Again - no form or itemization at all. Just the amounts of money. He also wanted me to guess how much prior to telling me. It was an uncomfortable experience and I felt this guy was a bully. His estimate was extremely high based on the previous estimate and the one after his. I didn't like or trust this guy. I have signed a contract with someone else. I'm getting better windows and all four replaced for an awesome price! I plan to write a review on it after the windows are installed.

Description of Work
I wanted to replace two or all four (depending on the cost) double hung windows in two bedrooms. Current windows are the original ones and contractor grade. They are completed shot and don't even operate anymore. I have put this project off as long as possible.

Category replacement windows



The guys (Bruce and Steve) were very prompt, courteous, and thorough. They arrived on time all 3 days, and did a VERY good job of cleaning up at the end of each day. It was amazing - each window was replaced quickly - they did a great job minimizing the amount of 'hole-in-the wall' time. They encountered a little surprise with the sliding door - had to raise it up a little above the deck to keep water out, and the door was just a little bigger than needed. The installer explained that and explained what he wanted to do -- enlarge the opening by an inch so it would fit. all of the inside trim was left in place! I'd thought it would be more invasive than that, having to re-paint the interiors, etc - not the case! This was the ONLY vendor that responded to a web inquiry! The sales rep, Andrew, was extremely sensitive to our needs, and explained thoroughly the construction of their windows, procedures, etc. Their price wasn't the lowest, but it was definitely money well-spent!

Description of Work
Replaced 12 windows - 11 double-hung and 1 slider, and sliding patio door.

Category replacement windows,sunrooms

    Services Offered

    Windows manufacturing, double hung, sliders, bay & bow, casement, awning, entry doors, storm doors, sliding glass doors, patio doors, garage doors, interior door, siding, sunrooms, basement remodeling, bathroom remodeling, insulation, decking, roofing, and retractable awnings.

    Services Not Offered

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    General Information
    Free Estimates
    Eco-Friendly Accreditations
    Payment Options
    Check, Visa, MasterCard, Discover, Financing Available
    Senior Discount