Bill's Carpet & Furniture Center

I was very satisfied with Jerry the salesman and Chris and Tom the contractors who did the work.

Bill's Carpet worked for me. Had the pleasure of working with the manager Dave. The options were endless and they were able to order and install within my tight time constraints of leaving a rental and closing on my first home. I plan to do more upgrades on flooring. I will be contacting Dave at Bill's!

I was a returning customer to Bill's and specified to the salesman/part owner that I believed in supporting family run business.  Everything went smoothly and professionally until the day of installation.  The subcontractor sent by Bills Carpet had installed the linoleum walkway and was to return to install the carpet the next day. Upon completion of the installation it was noted by myself and inspection by Bills Carpet that the linoleum was installed wrong and there was a bald spot in the carpet as well as the seams were not aligned correctly. The subcontractor was instructed to come back a third day to fix the errors.  So on the third day of installation the corrections were made to the installation.  During this 3 day process which should have taken 1 or 2 days the subcontractor had a helper with him.  On the third day, the helper took jewelry from my home.  Police got involved and Bills Carpet was notified of the theft. Bills Carpet center told me that they fired the helper that following day.  They refused to make any compensation towards me until the helper was caught by police and convicted.  Bills Carpet was happy to hand over insurance information for the subcontractor, which by the way has no coverage for theft.  They refused to give their own insurance information and upon my consultation with a lawyer, they finally gave me the insurance information.  Their insurance company will not take responsibility either.  As of now the helper who stole my jewelry has been in jail and fully convicted of grand larceny upon his confession.  Bills Carpet center never attempted to make so much as an apology, compensate me for the thousands of dollars worth that were stolen, or even called to be updated on this crime.  I am in utter shock as is all of the authorities, professionals in the court system, and potential future customers to the lack of responsibility Bills Carpet center has taken.  They chose who to send to my home, I payed Bills Carpet for a service and this is what a returning customer gets?  I have not once, received a call from Bills Carpet center and upon attempt to speak to the owner, I am told he is not around, nor is the co owner.  I cannot stress enough how backwards this company turned out to be and I strongly advise you to not give them your business. Not just because I was robbed, but because Bills carpet did not stand behind their customer,  but rather ran, hid, lied, and avoided the situation. 

See above

unknown

unknown

There was one large rug and four small ones and the total bill was $400.00
They had to order the padding and it was over Christmas so it took a few weeks. It is not something that is used normally. The quality of the work is good. It is hard to judge. It is a one shot deal. As far as I am concerned it is satisfactory. I knew from the beginning this solution to the problem is guaranteed not to be 100%, there is no 100% solution to this particular problem, but it has improved things a lot which is what I was looking for.