Bauer & Son Moving Inc

It was just town to town, not a far move. They were awesome. The price was middle of the road. Quality was excellent.

Excellent. I wish we could've had our experience with Bauer.

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First of all, my mother was recently diagnosed with pancreatic cancer in February. She does not have very much long to live. We hired a moving company so that we would not have to be screwing around with any of that and it could all be done by the moving company. We paid them $700 and they did not move everything. He argued with me about packing. We talked about packing and then, he claimed we never talked about it. I had written it down. I would not have written it down if we had not talked about it. What he ended up doing was he tried to get me switched to another day. I told him that I could not possibly be switched to another day and it has to be that day that I already scheduled. He was supposed to come at 8:30 a.m. and instead, he told me that he cannot come until between 11 and noon. That is because he shoved somebody in ahead of us and after us. Then, he was strapped for time. So, he did not do everything he was supposed to do which cost me and my siblings to spend four days packing and moving the rest of the things into storage while my mother is dying. Then, I found out that Mr. Bauer is dead and that this business was sold. His wife sold it. It is a whole lie. It is not a 50-year old family business. Some guy bought it from his wife. It is not even the same people. I would have never gone with them if I had known that. So, I was not happy with them. I would never use them again. I would never recommend them to anybody.

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Quoted us almost double what they charged us prior to move the same piano! Just to move it from our driveway to the house was over $300

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Arranged 4 weeks in advance via email.  I confirmed a couple times in advance to make sure that they would show up, but still had to call that morning as there was no typical day-before or day-of confirmation call from the office.   But they showed up on time, so this really wasn't a problem. 
Two younger guys with a 2 axle truck.  They are not professional movers like you would find with any of the big national companies.  But I only needed heavy furniture and some boxes moved - not packing - so I figured it would be fine. 
The guys were nice enough, tried to take precautions with mats and runners, but having done 10+ corporate moves in my life there was clearly a huge difference in quality compared to professional moving team that does this 24/7 for a living rather than a couple of local employees who do this for a job. 
Packed the house up with minimal issues.  One of the last items was an expensive dining room table that I said either needed to lay flat or have the legs disassembled.   Sure enough, when we arrived at the new house, they had packed the table upright with all the weight resting on 2 legs.  The driver said they did not have the correct strapping and what they used did not hold, so the load shifted and snapped those legs right off the table like matchsticks. 
There were other minor issues - didn't put a window back correctly, didn't reattach a mirror, several spots of wall damage where they banged furniture going into the house, etc. 
Settling the broken table issue was the real frustration.  The damage was only caused by their negligence.  I purchased additional insurance in advance so that if there WAS damage it wouldn't cost me anything.   The owner said that the premium quoted was too low (how is that my fault?), that it didn't cover replacement value (which I specifically requested) and then low-balled me on the settlement.   Other than taking the time and effort to take them to small claims court, there's nothing I can do.  
The actual cost was twice the estimate that they gave me.  I know the hassles of moving from an old house into an old house cannot always be predicted, so I didn't even bring this up as a gripe.   But if you think about it, that's a pretty big miss in terms of accuracy if you were relying on a quoted price. 
For a small local family company that allegedly prides itself on service, this was a very disappointing experience.  They might be OK if you just need to move some boxes, but if you have anything valuable or if you are expecting truly professional movers, you should avoid this company like the plague! 

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They worked very hard for about an 11 hour day.  It was a bit messy on the floors but it was snowing that day.  No damage to either house or the furniture.

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Outstanding
Careful with doors and hardwood. Prepared all to avoid damage with mats

Two young men showed up exactly on time and went about their work in a professional manner. They unloaded  the furniture in the new apartment and made several suggestions as to possible arrangements. They were friendly, prompt and efficient.

Went great. Large truck and 3 men for about 9 hours. Very capable and friendly.

Even though they only moved half of our belongings, it still took up their entire truck.  It was a difficult move, with items in our attic and basement needing to be moved in addition to 2 floors of living space, plus yard maintenance items from a shed out back.  We should have had 3 movers but we didn't realize how much stuff we actually had, so the 2 movers we had worked a full day just on our move.  It was a long day of difficult work, but they soldiered on and did what needed to be done. 

They arrived on time and began by verifying that the load was as it was estimated. The crew of 4 went to work in two different parts of the house and began loading the heavy furniture first. To make things difficult it started to rain and snow as they moved the items out of the house. The crew now had to cover the furniture before it could be moved out the door. This was a difficult move and the crew worked hard to minimize soiling.  They moved the load to the new house by lunch time. They actually managed to get the household items in the correct rooms and listened to our directions as to placement. There was some very minor paint damage to a wall but nothing serious. I'm glade I'm not in the moving business.

Punctuality was the only issue with the move.  The movers were scheduled to arrive between 12-2 PM.  I received a call at 1:50 PM to say that they were running late and would arrive at around 3 PM.  They did not actually arrive until 4 PM.  However, from the time that they arrived, everything went well.  The movers introduced themselves, reviewed what was to be moved, loaded the truck and unloaded at teh new house.
There was no damage to possessions, or either the original or new property.  The move we conducted efficiently and professionally.  I would use Bauer and Son for another move.

Bauer & Son Moving was easy to work with. The two individuals who came were helpful and professional.  They went upstairs and to the basement removing all items to be taken out.  The items were brought inside my garage and put on a large tarp I had purchased. This donation I made was costly but in the long run these bulky items, which were no longer needed, were out of my house.

They moved the piano with no complaints and with professionalism. Everything was neat and tidy when they finished the work. There were no scratches or dents. I think their work was great. I will probably use them again.

The actual movers were wonderful, but the date of the move they give you
a window and the window of time went over and they ended up being
late.  I called the company and they said they were on their way, but
never apologized for being late or not calling me.  The movers showed up
and did a wonderful job, and did apologize for being late.  I just
would have liked an apology from the actual company.

Overall, good service by the crew. Arrived on time all 3 days, The staff were very accommodating and flexible. They worked very hard and I appreciated their service. A China cabinet sustained a deep scratch as well as a few broken minor things not really worth mentioning. Most disappointing was the large area of "brush scratches" on my 18 month old hot tub, I'm guessing occurred from a tie-down strap not properly padded.It went unnoticed until 2 weeks later when I went to prepare the hot tub for use. ( My advice: take before and after pictures of expensive items!!)
The most disturbing aspect of this move was the denial that he (the owner) scratched the hot tub yielding multiple excuses, including blaming my young children or the soft cover, for the abrasive scratches at a position on the tub. As the owner of the company I would have expected a more professional and calm approach (he was yelling denials to me over the phone). In the end, he did call back and apologized for his behavior and verbal treatment toward myself. He did refund the moving cost of the hot tub, while still denying any wrong doing (still disappointed with lack of acceptance of responsibility).

The owner was great on the phone, very helpful before the move.  But the movers that arrived came with a truck that was too small for our stuff.  They were fine loading up, but then rushed the unload and broke our dresser.  They also dinged up some of the walls and steps. 
The cost was fine, and good communication before, but not pleased with the follow through after the move.

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