Bathtub Made New

Venessa at BMN was great to work with for quote and service appointment scheduling. Ryan did an outstanding job with the actual bathtub refinishing work. All of my expectations were met!

Very prompt and professional. I am only two weeks in but am very happy. Only reason I rated a “b” is I want more time to make sure the finish is durable. But so far,very happy

It looked better than new when complete. Great job would hire again.

Michael did a great job. He is very professional and responsive.

Impeccable service! Quick estimate provided. Workers were friendly, professional and on time. 1.5 day project with so much work and Adding plumber work. They sealed off my bathroom completely, had a quiet commercial vent & fan they brought to insure safety, not breathing in toxins and all debris remained sealed in the bathroom until they were complete...unexpected, but truly top notch! The Refinished tub, surround wall tiles, and new tub/shower head, rod, handle, faucet and converter plate all make bathroom look completely brand new. Only SMALL issue: the circular plate around the base of the new shower head, the glue used around that plate to keep it in place around the shower head either wasn't necessary OR it was necessary But its starting to separate from the wall above the tile. Maybe caulking around it instead would've help it look best and stay in place. I have not called them back on this though.

Both look great and they did everything they promised. The cost was reduced since they did both at the same time. Also would note that I would ask what to remove prior to them coming. There are additional fees if you leave shower doors on, etc. I removed mine prior to them coming. I'm very pleased with the work completed.

The job started on the date promised and progressed smoothly to completion on the anticipated end date.  The tiling job was masterfully completed by Brandon who provided an end result that looks fantastic. The tub refinishing, completed by Patrick, resulted in an end product that looks great next to the new tile work. Brandon and Patrick were personable, professional and competent craftsmen.  They gave us confidence in the Bathtub Made New company.  It is also important to say that Mike Marciano, who supervised the project, was excellent during the process with good communication keeping me well informed.  We highly recommend Bathtub Made New and would not hesitate to hire them for another project.

The job started on the date promised and progressed smoothly to completion on the anticipated end date.? The tiling job was masterfully completed by Brandon who provided an end result that looks fantastic. The tub refinishing, completed by Patrick, resulted in an end product that looks great next to the new tile work. Brandon and Patrick were personable, professional and competent craftsmen.? They gave us confidence in the Bathtub Made New company.? It is also important to say that Mike Marciano, who supervised the project, was excellent during the process with good communication keeping me well informed.? We highly recommend Bathtub Made New and would not hesitate to hire them for another project.

Mike and his team did a fantastic job.  I received a quote to remove and install a new cast iron tub in the bathroom and it was going to cost over $3,000.  So happy I found these guys.  They were clean, prompt and professional.  I cannot recommend them higher then I have.  Call them today!

unknown

We had an old tub refinished with a slip proof floor and caulking.  The owner was very responsive in giving an estimate and scheduling the work.  As others have mentioned, the tape used to mask the bathroom and tape the ventilation system caused some damage to the paint on the window molding.  There is a large gap between the tub and bottom row of tile.  In my opinion, the caulking was poorly done on this difficult area but was better elsewhere.  The epoxy coating was applied without runs, drips, or bubbling but was not smooth and there was a significant amount of dust and debris that settled in the finish.  We also felt the material for the slip proof floor is very course and too rough for a children's bathtub.  When the work was scheduled, we were told someone would be available to come the next day to buff the tub if necessary.  I expressed my concerns about the finish to the owner.  The employee who did the refinishing had told him that it went well and sent a photo from his phone so the he did not anticipate coming out to buff.  Nonetheless he came out the a few days later to address our concerns.  He agreed to "buff" the tub and remove the caulking.  The "buffing" included a brief wet sanding with fine grit sandpaper and polishing with carnuba wax.  We felt the sanding did very little to improve the finish (and the wax did nothing) and is not the buffing with a diamond compound that is advertised on his website.  Also, another representative of the company told us that all tubs are buffed while the owner said this isn't actually true.  Buffing seems standard with other companies.  When the caulk removal and buffing was done, he didn't point out that removing the caulk had removed the epoxy in several places some of which would not be covered when the caulk was reapplied.  If the tub surface was properly prepared, and primer applied, then i'm not clear about why the epoxy came off so easily (the caulk was removed using his fingernails only).  He offered to come back and apply more epoxy but we opted not to having lost confidence and feeling that this would make a bad situation worse.  Overall, this was the wrong choice for us.  I can see how refinishing by Bathtub Made New would be ideal in some circumstances (e.g. rental property) but it is definately not "made new" and may not always be an improvement compared to living with the "flaws" of the exisitng tub.


Update:
In response to Michael Marciano?s reply:    Tape: While Michael claims to use high grade tape, careful review of other comments shows others with the same complaint of paint damage due to his taping.  In our case, the damage was around the window in an adjacent room that had not been recently painted hence the excuse that the area was moist and/or freshly painted so the pain should not have lifted.  While Michael says that he would have addressed the damage, the options are limited short of repainting the window trim.   Poor caulking: My wife was not happy with the work.  As for phenomenal work, I and the three other contractors on site would disagree.   Application: We had started the bathroom renovation before the tub was refinished.  That is true.  However, the only work which had been done was painting and tile removal adjacent the tub.  Nothing else was done until after the tub refinishing was done.  I take particular issue with the fact that a) Michael blames the ?construction? on the dust and b) that he did not warn of the risk of dust getting in the coating.  If this was a possibility, it was his responsibility to explain this and suggest the tub be finished at a later time.    Textured floor: Regardless of Michael?s opinion, the texture was far more course than anything I would want in a child?s tub.    Buffing: The buffing was a brief wet sand and polishing with carnuba wax.  Applying wax does not constitute buffing.  Carnuba wax does not contain an abrasive and will do nothing other than add a shine and hide imperfections.    Caulk: Although Michael net admits to using a razor to remove the caulk, at the time he said he could not use tools because of the fresh application of epoxy.  Also, he now says that the ?nicks (see photo) would have been visible but at the time, he told me he was finished and didn?t say anything about these areas until I pointed them out.  I never told Michael that my contractor would be able to cover these areas with caulk.  In fact I?m certain they could not be covered.  And, his fingers looked absolutely fine.   Michael did respond but was harping about the 80+ leads he got from the home show and how busy he was.  My wife did not say that she would be happy with the damaged areas touched up.  She did not think the tub was adequately smooth and did not think the non-slip surface was acceptable.  I have lost complete faith in Michael.   1)     When I initially told Mike about my concerns he seemed in disbelief because he had ?looked over the work? on the smart phone photos sent to him by his employee.  2)     It is his professional responsibility to advise us that there was a risk of dust settling in the finish because of the ongoing ?construction? 3)     It was his professional responsibility to advise us that removing the caulk could damage the epoxy finish 4)     When he tried to pass off the job as done and didn?t point out the damage that had been done by removing the caulk.  (picture attached).

unknown

They did an excellent job. We had talked with Mike at Bathtub Made New initially but ended up having our regular painter refinish the tub. Within a month the tub was peeling. Mike was able to come in quickly, scrape the entire tub down and refinish it. He even took care of scheduling the time with our tenant who was living in the home. He did a great job and I was excited to see on the bill that there is a 5 year warranty on the work!

unknown

Professional , punctual, polite , neat and went the extra mile to ensure it was a perfect job

They came in and scraped the bathroom that I tried to do myself  (Bad Choice).  Then they applied several layers of their covering.  The job was done in one day and it looks amazing.  I will have them back to do more in my bathroom.

Easy to deal with; highly reccommend

Although I have had successful reglazing jobs in the past, the company I hired two years ago did a wretched job which deteriorated quickly. I found Michael Marciano's company through Angie's list, and after meeting with him and discussing the project to repair
or replace the other companies work, I quickly awarded him the contract.
Michael and his team are professional, personable, knowledgeable, skilled, communicative, timely, and about everything else I could possibly want in a contractor. The quality of the work was excellent. Due to a flaw in the tub (not to work) some rework was required, and they responded quickly to return to do it. I highly recommend "Bathtub Made New" for reglazing work and will use them in the future myself. I also recommend having older ceramic tubs reglazed him himrather than replaced or overlaid with liners.

Couldn't ask for more. On time and under budget. Very professional.

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They were recommended to me by ReHouse. Mike the owner and his worker Nate are fantastic. They refinished and reglazed my old bathtub. They left no mess in the house. They were very timely, personable and courteous. Besides them doing a great job it was fun having them working in the house.

Very professional job done on our tub and caulking, ancient cast iron tub looks brand new, even going from dark yellow to bright white. Also highly recommend the non slip finish on bottom. Took about 4 hours. Tub ready to use next day.

I called Mike Marciano of Bathtubs Made New last Tuesday because we badly needed a tub refinished in a rental unit which was turning over on August 1st. Mike amazed me by saying he could do it on Saturday - very short notice. He and his assistant, David, made the hour drive to the rental and arrived exactly when they said they would be there (he actually had to update me on his arrival time because something had come up, but he called when he couldn't make the original time by an hour). After explaining the process and guiding me on color selection, he and his assistant got to work. My husband and I didn't stay for the procedure (it's smelly), so Mike emailed both of us a picture of the finished product. I can't adequately describe how much better the tub looks, other than to say it could pass for a new tub. HIRE THIS MAN!!! He does his own work, and backs it with a two year warranty for business customers (us) and a five year warranty for residential customers (anyone who would love to redo their bathroom and doesn't want the hassle of replacing the tub. I would hire him again in a NY minute. Great experience! You can't go wrong with Bathtubs Made New!

It went fabulous! Absolutley no complaints. I would this provider again.

The work is very well and maintained. He was on time and there when we asked him to be. He is very clean and efficient. He is the owner and operator and it gives it a personal touch. I can't say enough good things about him.