AUSTIN-SPENCER COLLISION REPAIR CENTERS

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I have had to return the vehicle 5 or 6 times. Parts were left off or broken parts were put back on.  Body work looks OK, mechanical repairs were terrible and even after all the return trips the suspension still is not right.  Although the front office folks are very nice, the level of service overall was really poor.

UPDATE: Unbelievably after only weeks an important piece of equipment they replaced (wheel bearing) has failed and my car is nearly drivable.  My insurance company has washed their hands of the problem as Austin Spencer is not one of their partner shops (good lesson learned here).  While Austin Spencer will work on the vehicle again under a parts warranty, I am not throwing good money after bad.  I will have the bearing and hub replaced by another shop and pay out of pocket (over $400) rather than go back there.

Austin-Spencer Collision flat out knocked it out of the park when it came to repairing my truck. And I should note that I?m not only a very picky customer, but I know quite a bit about good (and bad) collision repair work too. I checked with four different shops ? informing each of them exactly what kind of work I was looking for ? before settling on Austin-Spencer. I was more than a little nervous while they had my truck, but let them do the work without bothering them about every little detail. As it turns out, I had nothing to worry about.

First of all, the required repairs were not exactly minor in nature. Both the door and quarter panel on my truck needed to be replaced. Then, to get the color match perfect, virtually the entire side of the vehicle needed to be painted. Not only did they get the color match perfect, but they also matched the factory surface texture (very mild ?orange peel?) perfectly. On top of that, there was no overspray and zero masking lines. To say that it?s virtually impossible to tell the truck has been repaired would be an understatement. And everybody I dealt with was friendly, knowledgeable and very, very polite.

I would highly recommend Austin-Spencer to anyone needing collision repair work. I would especially recommend them to anybody who is particular about their vehicle and how it is cared for.

DID NOT UNDERCOAT FENDER WELLS. BROUGHT BACK TO COMPLETE JOB. STRIPPED ONE NUT HOLDING UNDER BODY PAN.

Work was performed as promised. Dent was removed from door of leased vehicle that was scheduled to be turned it. Work was sufficient enough to satisfy the GM leasing folks. I'd have to say that this saved me a bit of money. Would definitely recommend.

I have a 86 Buick Grand National that needed some body work done (rust in the doors, rear fenders and dented roof). They had my car for about 8 weeks, a little longer than I thought it should be. But the outcome was very nice. The car looks great. It's nice to see that there still people who about the work they do.

Their service manager is excellent. Very professional and took care of all the insurance details for me. The paint job was very good. I'd just wished they had touched up one small area above the windshield that was starting to bubble. They took care of the repair but at the cost of body work, they could've easily added a little extra value.

It went fine. Description is in Services Performed.

I always have been impressed with Austin Spencer. Their prices are very affordable, they do excellent work and even help you out in unaccepted ways.

My car was towed to Austin-Spencer after a front-end collision. The staff was friendly and helped me to complete the needed paperwork. They worked well with the insurance. I initially went to pick-up my car, but before I was a mile away, I noticed that the car was pulling to the right (the front axel had been replaced). I gave them two tries to fix it-but ended up going to my car dealer to have them realign the car. They did a reasonably good job with the body repair-except for a wheel hub cover that still has a gap from the hood, and a missed leak in the windshield wiper fluid container. My car is definitely happier than it was, but I was frustrated with the need for multiple return visits with continuing problems. The work was covered by my car insurance, so I did not pay anything out of pocket.