Anderson Water & Power logoApproved Pro
This pro has maintained an average of 4.5+ star throughout their time with Angi.
Approved Pro

Anderson Water & Power

Tankless Water Heater - Install - For Business, Water Treatment & Purification System Installation and Replacement, Fixed Generator Installation,
This pro has maintained an average of 4.5+ star throughout their time with Angi.

About us

Anderson Water-Power-Air is a family-owned business serving New York State, providing the highest-quality products and service available in the industry.

Business highlights

Emergency services offered
37 years of experience

Amenities

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.8502 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
9%
3
0%
2
0%
1
1%

Filter reviews by service

Showing 1-25 of 502 reviews
Anonymous
Jun 2025
5.0
Fixed Generator Installation
Chris was everything needed in a technician. He worked quickly and efficiently, and he answered questions that I asked. He was pleasant and professional. When he left, I again felt confident that I was in good hands working with Anderson Power.

Henry K.
Jun 2025
5.0
Fixed Generator Installation
$30,100
Chris, as usual did our annual maintenance on the generator. He is knowledgeable, works efficiently, and very pleasant to deal with. Anderson has been doing our generator and water softening installation and services for about a decade. Very reliable and they do quality work.
Response from

"Thank you so much Henry! Chris is one of the reasons we can provide reliable quality work! We appreciate your kind words an 5 star rating!"


David Q.
May 2025
5.0
Fixed Generator Installation
$32,200
Devin came to do routine maintenance on our generator. He arrived on time, and immediately introduced himself. Devin explained what was involved in the maintenance process. After that he got right to work. He didn’t maintenance, and ran the generator to make sure everything was in good order. He asked if I had and questions about what he had done or anything at all generator related. He then finished the paperwork, shook hands and left. He was friendly, courteous and professional. I would be glad to have Devin return for future service. Great job!!!
Response from

"That is great to hear David! Devin is certainly a customer favorite! He?s a complete professional and most of all, he cares about his work AND his customers! We?re so glad your happy and thank you for the 5 star rating and very kind words!"


Michael T.
May 2025
5.0
Fixed Generator Installation
$1,100,000
Tom was great! The installers were exceptional. Good clean install. They even rescheduled us..... for 2 weeks earlier than set appointment. Easy payment terms. We elected to pay a substantial amount down. Tom showed us many generator options. We checked everything and selected the best option for us. No pressure sales tactics. THE INSTALLERS DIDN'T GOOF AROUND EITHER. THEY DID THE JOB AND CLEANED UP AFTER THEMSELVES. Thank you.
Response from

"We?re so glad you?re pleased Michael! And thank you for your very kind 5 star feedback! We have a great team here at Anderson! Starting with Tom and following through to our installation crews, we are very fortunate to have such dedicated team members! Welcome to the Anderson family, we know you?re gonna love your new generator!"


Donald D.
Apr 2025
5.0
Google Review
The same tech who came before, he looked up the history.. Finished quickly, and neatly. Very personable

Jeremy Z.
Apr 2025
5.0
Google Review
Great company, great service, very professional, highly recommended!!!

DJ B.
Apr 2025
5.0
Google Review
Outstanding. After a 10 year install with basically nothing but just adding salt once in a great while I called Kathy and she promptly sent out Ed from god know where to make sure our system installed by them was still functioning properly. The appointment was set about a week out, confirming the day before. Ed messaged me (as per my specific request) before he arrived and arrived on time in an easy to identify professional vehicle. He waited patiently as I secured the dogs and went right to work. He inspected the system, noted how good the condition was and tested the mechanisms to make sure they worked properly. He then went to work on finding a good spot to test our well water before the systems in place. This is where I always get nervous because I have no clue what this drop does and what the color means etc. He took his time and reported the well was good and to just keep doing what we were doing. No upsell. No negativity. He buttoned up the system and reviewed with me how to gently increase or decrease the feeling of “softness” in our well water but basically just left it alone. The system was empty (intentionally in case it needed internal inspection) and I asked if I could at least buy a bag of salt from him, he didn’t have any on board but did recommend because we use so little that we stop using pellets and start using shavings. While I knew the visit would not be free, I felt it fair considering the peace of mind it will give my wife and how long it’s been since they were here. He left and was on his way when the Kathy called and asked if I needed them to get a bag of shaved salt out to me today. I told her I was all set but thanked her for the follow up. I also want to add that Tom Gerstner came to our home for the original sales call where he sold us this softener system, tankless water heater and whole house generator. I texted his 10 year old contact number while making the appointment, and he promptly replied. That in itself should put anyone considering Anderson mind at ease. Thanks Kathy, Ed and of course Tom.

William R.
Apr 2025
5.0
Google Review
My service tech was Nick. He is fantastic. Knows what he is doing and a gentleman. I will ask for him by name is service is needed again. Give him a raise !!’

Seamus M.
Apr 2025
5.0
Google Review
Service was great. Ed was nice and early in the window for showing up, set everything up and explained everything well. Looking forward to getting the benefits from our new water system.
Response from

"Thank you for the great review! Ed is a long standing member of the Anderson team. He’s certainly a customer favorite and will always go above and beyond to accommodate!"


Gail A.
Apr 2025
4.0
Water Treatment & Purification System Installation and Replacement
Excellent service, very professional, explained thoroughly answered at all questions
Response from

"Thank you Gail, that?s what we do! So glad you?re pleased! We truly appreciate your time in leaving us your wonderful 5 star review!"


Taylor W.
Apr 2025
5.0
Water Treatment & Purification System Repair or Service
We had Roger Evanek. He was great!! Lovely man and family friendly. We would have him back every time. He made us comfortable and explained so much to us!
Response from

"Great to hear Taylor! Everyone loves Roger! You couldn?t be in better hands! Thank you for the great 5 star feedback! We?ll pass your kind words on to Roger!"


Robert Y.
Apr 2025
5.0
Fixed Generator Installation
$1,100,000
The Anderson team was very professional !! The salesman was the owner, and he was very knowledgeable. He spent all afternoon going over where and how they would install the power unit. When the team brought the generator, there were 4 very skilled people. They made sure that when they were in the house, they would not make a mess. Thanks Anderson!!!
Response from

"That's music to our ears Robert! We have a fantastic team here at Anderson! From top to bottom they all care about their work and always aim to please! Thank you so much for the great 5 star feedback, it is much appreciated! Most of all: Welcome to the Anderson family, your going to love your new generator!"


Larry E.
Apr 2025
5.0
Fixed Generator Installation
They were professional. Came when they said they would. Explained everything. Very Happy
Response from

"Thank you Larry! We?re so glad you?re happy! Keep us in mind for any of your water treatment, tankless water heater, or generator needs. We?re here for you!"


Michael S.
Apr 2025
5.0
Fixed Generator Installation
$1,190,000
My whole house generator project was a great experience from the sales meeting to the installation. The salesman was actually the owner who explained the products, the history of the company, and even took care of the financial. The installation was only 2 days later which was performed by a very knowledgeable and professional team, they were attentive to details, explained everything as they went, and were careful to meet a few expectations I had. They cleaned up nicely afterwards, explained the operation, they even took care of the permit from the town. Overall a great experience for a high quality product that will bring peace of mind for many years
Response from

"Thank you Michael! That is music to our ears! We are so glad you?re pleased! We know you?re going to love your new generator. Please keep in touch with whatever you may need in the future. We are here for you and look forward to a long standing service relationship! Thanks again!"


George Y.
Mar 2025
5.0
Fixed Generator Installation
$50,000
Chris arrived as scheduled and proceeded to complete the scheduled maintenance, including a battery replacement. He provided status of his work throughout and was very professional in his interaction with me. the work was completed on time.
Response from

"Thanks George! Glad to hear you?re all squared up and ready to roll! Chris is a true pro through and through, he?ll never leave you hanging. We truly appreciate your 5 star feedback!"


Thomas B.
Mar 2025
5.0
Water Treatment & Purification System Installation and Replacement
James B. arrived as scheduled. He was extremely friendly and helpful explaining the work he was going to do this afternoon.
Response from

"Thank you Thomas! We?re so glad you?re pleased with James! Keep us posted on whatever you may need in the future. We are ready and eager to help! Thanks again!"


Debbie B.
Mar 2025
5.0
Fixed Generator Installation
Chris worked very closely with me on converting my generator to natural gas. He was very polite and patient. He did a good job and I felt very confident about his knowledge and ability to do the job. And as a whole Anderson is a great company to hire.
Response from

"Thank you Debbie! Chris always gets the job done! We're so glad everything worked out and your generator is purring like a kitten! We'll pass your kind words on to Chris. Thanks again!"


Donna M.
Feb 2025
5.0
Fixed Generator Installation
Excellent meeting with Tom to provide a generator estimate. Over the top professional and courteous. Quickly answered all of my questions. What a pleasure! Anxiously awaiting the installation scheduled for the end of March Donna M. Marcellus, NY
Response from

"Thank you so much Donna! We see you had the pleasure of working with Tom. He is a true professional and a customer favorite! We know you?re gonna LOVE your new generator! Welcome to the Anderson family!"


Charles R.
Jan 2025
5.0
Tankless Water Heater Installation
Customer service was excellent. Their price to install the tankless water heater was very competitive with other companies, but they spent more time going over everything and returned my calls promptly.
Response from

"Thank you so much Charles! We like to think that Anderson Water Power & Air is a cut above the rest! We're so glad that you're pleased and truly appreciate your 5 star feedback. Let us know how we can be of service in the future. We not only install tankless water heaters, but also install water treatment systems, whole house generators, and state of the art air purification systems!"


Todd M.
Jan 2025
1.0
Fixed Generator Installation
Our generator came on for approximately 10 minutes and shut down during a power outage. They took a few days to show up and it snowed in the meantime. Their tech Devin checked it and said its working fine. He told my wife that we should have a snow fence installed. The snow was not there when it failed and the snow we got fell straight down with no wind as shown in the picture, so a snow fence would have done nothing. $175 mechanics shrug. Thanks.
Response from

"Thank you for your feedback Todd. We seem to have some discrepancies with your service history. Our files show that we received a non emergency call from you the day after your outage. We were not notified by the caller that it was an emergency, so a standard service appointment was scheduled for 2 days later. (Your power was back on) Upon running a complete evaluation of your generator, there were no mechanical failures and your generator was fully functional. Our service tech (Devin) advised you to protect the generator with a snow fence to prevent wind and snow from entering the unit. Some of our technicians were in your area the night of the outage and noted blizzard like conditions. We are more than happy to assist you with the installation of a snow fence if you so desire. Should you have any questions or concerns please give us a call, we are here for you."


ALAN S.
Dec 2024
5.0
Fixed Generator Installation
The crew of 5 did a great job installing a new Cummins generator. They had to run a new gas line from the meter, through the basement and out to the backyard. Also had to reroute many electrical connections. The generator activates twice a month for 20 minutes. All automatic. They installed a wifi connection from the generator to Anderson. Price was much lower than quotes from local plumbing companies who were mostly offering an inferior product. Cummins is highly recommended for cold climates.
Response from

"You nailed it Alan! There is no substitute for quality products and quality service! We're glad you're pleased with the Anderson crew. We believe they are the best in the business! Thank you so much for the fantastic 5 star feedback and review!"


Jennifer C.
Dec 2024
5.0
Water Treatment & Purification System Repair or Service
Michel (Mitch) Brillon was the person that came to our home and educated us about our water and how unfortunately it’s slowly poisoning us. After a long talk and interesting and mouth jawing demonstrations. We were sold! We wanted to have the best water in our home and avoid any water contamination illnesses for our family further down the line. Thank you very much Mitch for helping our family and introducing us to abetter source of clean water. You would think you can’t afford it, but trust us they have options and help you along the way to obtain them. And you can’t put a price on your family’s health and safety.
Response from

"We couldn't agree more Jennifer! We're happy to hear you had a chance to work with Mitch! He's certainly a customer favorite. The list of health benefits and advantages for your home are never ending! Thank you so much for the great 5 star rating and very kind words!"


Mike O.
Dec 2024
5.0
Yes, I recommend this pro
This was not a repair but rather scheduled maintenance service. Our technician , Mike, was cordial, informative and thorough. When he was done he gave us a report of everything he did and noted to us specific areas that needed adjusting. He also handled a problem we had been having with internet communication.. Oh, did I mention that the wind chill factor was in the single digits!. I am confident in the assessments and work he did. Thanks Mike
Response from

"Thank YOU Mike! So glad you're pleased with your scheduled maintenance. Mike will never steer you wrong! He's very knowledgeable and wants only the best for his customers! We appreciate your 5 star feedback!"


Kyle S.
Nov 2024
5.0
Water Treatment & Purification System Repair or Service
$750,000
Mitch explained everything very thoroughly and made the decision to upgrade to a new water filtration system for the entire house very easy. I’m confident this is money well spent. The payment plans are affordable too so it didn’t overburden me with extra expenses.
Response from

"That's fantastic Kyle! Mitch always does a great job explaining the water test results and the many benefits of a water treatment system. We know you're gonna LOVE your new water system, we appreciate the 5 star review and great feedback!"


Tim S.
Oct 2024
4.0
Yes, I recommend this pro
The technician, Mike, was extremely friendly and informative. He explained everything he was going to do and did it clearly and directly. He is a very curious and solid worker. I was very impressed with him and the final results of his job.
Response from

"We love to hear it Tim! Mike is a great team member that truly cares about his work and most importantly, the customer! Thank you so much for your excellent rating and feedback!"

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Showing 1-25 of 502

Licensing

Licensed*

Trade License Number

PA085409

Trade License Expiration

09/19/2025

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Anderson Water & Power is currently rated 4.8 overall out of 5.
Monday: 12:00 AM - 11:59 PM Tuesday: 12:00 AM - 11:59 PM Wednesday: 12:00 AM - 11:59 PM Thursday: 12:00 AM - 11:59 PM Friday: 12:00 AM - 11:59 PM Saturday: 12:00 AM - 11:59 PM Sunday: 12:00 AM - 11:59 PM
Anderson Water & Power accepts the following forms of payment: CreditCard
Yes, Anderson Water & Power offers free project estimates.
No, Anderson Water & Power does not offer eco-friendly accreditations.
No, Anderson Water & Power does not offer a senior discount.
Yes, Anderson Water & Power offers emergency services.
Yes, Anderson Water & Power offers warranties.

Contact Information

79 Saginaw Drive, Rochester, NY 14623

Service Hours

Sunday:12:00 AM - 11:59 PM
Monday:12:00 AM - 11:59 PM
Tuesday:12:00 AM - 11:59 PM
Wednesday:12:00 AM - 11:59 PM
Thursday:12:00 AM - 11:59 PM
Friday:12:00 AM - 11:59 PM
Saturday:12:00 AM - 11:59 PM
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