AMERICAN CUSTOM EXTERIORS & INTERIORS

They offered us a nice variety of products to choose from and a fair price. The work was done promptly and very professionally. They cleaned up after themselves. It was just overall a very good experience. They were pretty prompt.

They did a great job with the siding and everybody was very professional. House looks great and we have had so many compliments on how it looks. They walked us through every step of the proses and we walked the job every day to see the progress. Easy to work with and very accommodating.

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American Custom was very responsive when we requested a quote.  The salesperson and all crew members were very professional. The work was very good quality and the crew picked up any debris as best as possible with snow on the ground.  The only compliant is that it took several months (4) for the roofing and siding work to be completed due to their busy schedule.

This service was excellent. They were prompt, professional and showed up on time everyday. They explained everything that they were doing and the outcome was excellent.

American Custom is the only company we would use for this type of work. We live on Lake Ontario, and they are very familiar with the weather and wind needs in our area. They provided a thorough estimate of the work, and arrived on time, did a professional job, cleaned up completely, and were courteous and careful. They knew exactly what products we needed, and worked hard to blend the repair seamlessly so that you cant even tell it was done. They came when they said, and completed the work promptly. We would have them come again to do other work on our house.

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It was very reasonable because we used three estimates then we chose them. They were very personable and easy to talk to because they have to put in a custom window in my kitchen and my wife was very fussy on as to how she wanted to look. These guys just listened and did a great job of fulfilling our wishes. Everything went really great. I recommended them.

They were excellent. It was beautiful and they did a great job. They were very professional and the quality of the work was outstanding.

great. on time, neat , professional

They were amazing--very professional and unbelievably prompt--they had a time schedule and stuck to it. The jobsite was kept clean throughout the process and the dumpster and work trailer were removed from the property the same afternoon the work was completed. The salesman was great as we prepared for the job--I am sure we had more than the usual number and kinds of questions, but he was unflappable--he was unfailingly courteous and supportive as we worked through the decision making process, including getting over the hurdle of color selections! The job foreman encouraged questions throughout the process and worked with us to come up with a satisfactory solution if we had any concerns. The team doing doing the work was conscientious and very hard working. I would certainly have these folks do work for me again.

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They did an excellent job. I am very happy that I used them.

American was the very Last contratoer to show up. All other contractors were here within 2-3 days. He came a week late and it was windy., He said he would come back early next week. It is now Tuesday. I have no fhone calls and they never showed up. So I just called them to tell them I wont be doing business with them

The estimate went smooth and Marc's information and knowledge was helpful in making choices for siding and accessories.
American Custom's price was very reasonable compared to the other estimates we received and they were more through and
knowledgeable than the others. We highly recommend that you give Marc a call at American Custom.

What can I say about these people?
First, the teams that were sent out to do the various jobs were not
subcontractors. The foreman for the window job worked for them,
for 27 years! The roofers consisted of two experienced members,
the foreman having had 23 years experience with American Custom, and
two relatively new employees (both around two to three years)
learning the business. Nate, the siding foreman, was a 17 year
man, his second in command (Jeff or "Darth", whichever you
prefer) had 11 years, and the others, Steve and Darryl, were
relatively new...one only a couple of months, but he was being taught
by and beginning to be as good as the 17 year man. All of them were
employees of American Custom.
I stayed in touch with the main office regularly to update the schedule, check on material
deliveries, and coordinate other things I was having done at
the same time (the driveway, for example). My contact there,
Kyle, was always available and only once had to call me back.
She was friendly and extremely willing to help even though I may have
become a bit of a pest with all my phone calls and emails. She
never lost her cheerful attitude.
Now...the reason I only gave them only a "B" for professionalism. I see a
professional as a skilled, hard worker, who has a cold personality
but goes about his business quickly and expertly. All of these
guys fit that description perfectly...except for the cold personality
part. All of them were exceptionally willing to talk, listen to
my suggestions, discuss possible modifications to the contract, and
joke and laugh with me. They even let me do some of the things
that they would have normally done themselves. I reinstalled the
security and porch lights, for example. They didn't mind my hanging
around and talking with them, and never complained about what I would
call "getting in the way" or taking photos and videos as
they went through their work.
All of them, from the inital sales contact through the finished clean up, were more like
new friends than what I pictured as usual workers.
Oh...the work they did. Guess that would be the main reason for
contacting a contractor...not to make new friends! They seemed
to take more time than necessary to do a job because they made the
effort to do it correctly. Not just slapping the materials on
the house, but carefully trimming and fitting the pieces...some of
the shingle panels can barely be seen as they are under and above the
soffit trim! I've seen other siding jobs in the neighborhood
where they installers had to be called back to redo sloppy work, but
I can't see ever having to recall American Custom.
The cost? $22,000 seems like a lot, but of the four contractors I
got estimates from, American Custom's total was only about $1,500
higher than the lowest estimate for the same material brands and
type. And lower than the highest. I later decided to make
a couple of changes in materials that decreased the cost a bit.
For example, the biggest difference was in the window. All the
estimates I had for a 4 by 8 foot bay window were in the $3,500 to
$4,000 range...but American Custom 's was only $2150! With a
better guarantee on both the window and their work, and what appeared
to be a much better window (all the energy bells and whistles, extra
interior insulation, disappearing cranks...it was a casement style
bay window...and building it in to match the house's roof at that
point). Mike took more time installing, leveling and fitting the
window than I have ever seen in any of the Big Box subcontract
installers I've seen in the neighborhood!
In summary, they were more than expected at every level. Reasonable cost,
friendly employees, extremely high quality, detailed work from
long term employees with long guarantees on both the materials AND
their labor. And I have no doubt that they will be around to
honor any warranty work if I ever need it.
Yes, I will definitely use them again, and I highly recommend them. They've been
around for almost 30 years for a reason!

So, far so good, they have been absolutely wonderful. They have been returning phone calls and answering any questions. The estimate that they put together for us it was an actual book with pictures and they went above and beyond. We are really with them so far. They suggested a climate control and they said it is something that they are offering and it is what their company does. So, this is something that we were not getting from the other companies who quoted us for the same job. The person who came in to give the estimate was a great guy, real friendly, and very very knowledgeable. They also put together a really nice package, with their estimate, an actual book that had all of the information that we needed to decide what we were going to do with the actual roof, as far as the tear off and the venting and the air vent in the storage space. So it was a really nice package. The reason we went with this company is that we are familiar with the company, we know other people that have had work done with them and they just seem to be very nice guys. They work within their company, no subcontracting and that was the major factor.

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It was no a good experience. There was good intent but it was one of those situations that they couldn't do the work within the budget quoted, We got to a point because we couldn't come to an agreement.

We basically had a good experience; we had to call them back because the boards didn't match on the porch so they still are in the process of replacing those. Other than that, it was fine. The people who did the work were very nice and their price was among the lowest bids I got.

The representative who did the estimate was thorough and gave me as much information and time as I needed to make an informed decision. There was no hard sell.
The work was started on schedule and actually completed faster than I anticipated. The workers were professional, polite and left my property as clean as when they arrived. The work was high quality and they did exactly what was promised. Although there was the possibility of a more extensive repair of damaged structure once they started removing the old materials, they only replaced what was necessary and did their best to eliminate any extra costs. The posts holding up the front porch and overhang had settled unevenly and I was amazed at how they were able to repair them so that they now match and look beautiful. I've since noticed that the siding job included many finishing touches that other houses in the neighborhood do not have.
When there were a couple of minor problems after the job was completed, they returned promptly and fixed the problems for no additional charge.
While the costs were slightly higher than some of the other estimates I received (about middle range), I am extremely pleased with the finished product and have already recommended the company to friends.

We had 4 estimates completed for the new roof on our home. While American Custom was not the lowest estimate (they came in right in the middle of the four), they were by far the most thorough and meticulous right down to taking pictures of our existing roof and explaining in detail the work involved. Marc Tantalo was a pleasure to work with. There was no sales pressure whatsoever.

The project took 2 days to complete. The work crew was very professional and they took excellent care of my landscaping and picked up after themselves each day. You wouldn't even know they were ever there!

I am very pleased with their work and would not hesitate to use them again in future projects.

Overall, we are pleased with the job. It hurt to pay that much, but, we accepted that we probably couldn't have gotten it much cheaper.

It was reassuring to call their office and have a human pick up the phone. Everyone I spoke to was very polite and professional, and helpful.

In filing this report, I wanted to give info which I would want to know about when researching contractors on Angie's List. I have cited a few concerns, none of which were major, but, they were resolved, and I have no reason to believe that if any work had been done wrong, they would have fixed it.

Again, we are very pleased with the company and the work done, and would highly recommend them to others. I'm not an easy grader, but this contractor earned an A.

Call me crazy, but I had 11 contractors quote on this job. Roofing seemed to have such a wide range of pricing that I spent the time to educate myself about what I would be getting for the money. After more than a month of research, I learned more about my house's specific needs and the roofing business than I ever thought possible. I was then able to come up with a Spec List that described in detail the materials and process I wanted, which I sent out to my top three choices of contractor for a reworked quote. Once I had an "apples-to-apples" comparison, I was able to negotiate and narrow it down to the contractor I ended up hiring - American Custom. Throughout this whole process, Marc Tantalo was professional and helpful - even offering to help me assemble the Spec Sheet, and putting me in touch with area reps and contractor supply stores for the different products so I could speak to someone directly. In the end though, the reason I hired American Custom was their top-notch service and obvious attention to detail, as well as a willingness to be flexible to meet my budget. Once the project was started, I knew I'd made the right decision. AC stayed in touch before, during and after the project to keep me up-to-date on the project and process made. The roof took 3-4 days and after each day, they cleaned up after themselves - sweeping up debris etc. They were very careful with my garden, setting up special bridges and tarps to make sure nothing was damaged. It was obvious from watching the work progress, that these guys were extremely conscientious about their work and that everything outlined in our contract was being done, and done well. Whenever there was any question about a direction or choice to make in the process, they contacted me and informed me of my options. The work they did on the siding was done well, even though I know that it was tough material to work with and took them longer than expected. During the final walk-through with the PM, I noticed that there was a piece of siding that had been chipped during the job (had fallen off and broken a corner). The PM arranged for this to be taken care of quickly. Even though it was a minor detail, they handled it well. All in all, they did a great job! I will definitely recommend this team to others.

I have talked with the vendor and made him aware of this contractors deceptive practices and he has agreed to take my order. I would not recommend working with this contractor!