Airquip Heating & Air Conditioning
About us
Since 1995, Airquip has provided dependable, personalized service and high-quality heating and cooling products to our Rochester area customers. At Airquip, we install only quality comfort products that have stood the test of time - many of which are Energystar compliant, meaning they save you money. From gas and electric furnaces to heat pumps, air conditioners, boilers, water heaters, air cleaners and humidifiers, Airquip has the products to keep your home or business comfortable. As a certified Trane Comfort Specialist Dealer, Airquip meets the highest performance standards in the business - from employee training to customer care. At Airquip we provide you with more than just outstanding products and service, we offer you peace of mind as well. We have a professional service staff that's available for preventative maintenance and emergency service. Continuous training enables our personnel to stay in step with the technical advances taking place in the industry year after year.
Business highlights
Emergency services offered
30 years of experience
Services we offer
Air Conditioners, Electric Air Cleaners, Gas & Electric Furnaces, HVAC Installation & Service - Manufacturer Warranty Service, Heat Pumps, Packaged Units, Rooftop Units, Steam & Hot Water Boilers, Tankless & Standard Water Heaters
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.860 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 3% | ||
| 3% | ||
| 0% | ||
| 3% |
Showing 1-25 of 60 reviews
Annie M.
Jul 2021
Shout out to Carl at AirQuip, who is here at 11pm fixing a clogged drain in our attic air unit. Hubby is running a hugely important all day meeting for 80 people via Zoom tomorrow, from his attic office, so it had to get fixed tonight! So glad I signed up for an annual service plan. Service is cheerful, competent, and prompt!
Ernesto S.
Nov 2020
The other company could not figure out why it was leaking but I had to pay for several visits for them to figure out what the problem was. They finally fixed it but I ended up calling Airquip out after that. They do a great job and seemed to know more about what they are doing. I would definitely hire Airquip again and I would recommend them.
John H.
Aug 2020
Whole job went smooth from estimator through installation. Estimator, Mike, was on-time, did a through inspection on which to make an estimate. This resulted in lowest bid due to his detailed look at the job. The scheduling supervisor, Reggie, had our job scheduled as soon as we got the electrical panel up-grade completed. Reggie kept us informed as installation date approached. Service techs, Jordan and Jeff, arrived right on time and were well organized and had everything they need. Their workmanship was beautiful. Everything square, level and plumbed. Had job done, site cleaned up and job finished at time promised. It was one of those dream projects were everything went as planned and promised without any surprises. Which is rare indeed for me. Can't complement this team high enough. Great job, guys. Will be calling them for all future work for sure.
Todd R.
Sep 2019
Do not use for an AC inspection/cleaning! They came out to inspect and clean our A/C unit and everything was good to go. We used the A/C that day after they left but woke up Saturday morning with a very loud noise coming from the inside vents. They came out again and said our A/C was frozen. They said this was a common occurrence for running for long periods of time. They couldn’t thaw because they found the schrader core was stuck open. They said they need to come back to pump refrigerant into condenser to replace valve, then add refrigerant. 3rd visit: Checked system pressures and found unit low on charge. They performed a leak search and found the schrader core leaking as well as a leak in the evaporation coil. And they found corrosion of the copper tubing in the coil – which if they just looked at the unit at the time of inspection, they would’ve seen this! So what do they actually inspect and clean during the $130 cleaning? The 2nd guy even called the first guy to make sure he checked everything. I think some things were missed. Shouldn’t at the initial cleaning they caught all of these problems? They should’ve noticed the ice buildup or leaks or that the refrigerant pressure wasn’t correct. Or most definitely the corrosion on the inside coils which is an indicator of a leak! And the most disturbing piece of all is that I’ve called numerous times and have left messages with a manager and no one can even bother to call me back to explain what happened. Not very good customer service!
Nancy W.
Jan 2019
The quote was reasonable, the techs were on time and knowledgeable. The work was done timely and it was clean when they left.
Lee B.
Jun 2017
We have had them a lot longer than we have had Angie's List. We have a long term contract. They come every year. I have a package I purchase from them. It just ran out awhile ago. I purchase it ahead of time. They are very good. I get a discount because I am in the plan. I think the pricing is fair, it's good. They put in the furnace and we use them every year. I am not sure how long it takes because it's two different services, maybe an hour. They are very nice and friendly, all of them that we have had. We have had them for years.
JOHN M.
May 2017
They've maintained it since 05. I've rated them A on all of it and you can't get much better than that. The technicians are good and very competent.
JOHN M.
May 2017
I've used the same company for about 12 years.
Beth A.
Apr 2017
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JOHN M.
Feb 2017
I have been very pleased with them. I had an fan in an unit go bad, and they came out and replaced it. Since I was an contract person, they came out quicker, as if I hadn't been. The cost, you have no way to know the cost with three suppliers, so I just pay whatever it cost. It was over $510. It seems high to me, but I am not in this business, so I have no idea of the bids. There was one worker. It took the worker an hour, to an hour and an half to complete. Nice guy, very capable. This fan takes the exhaust out of the house, we don't have the chimney one, you have to blow the exhaust out, so I don't know what kind of tips he could of given me to prolong the fan. They left the are very clean.
Robert B.
Dec 2016
very well. everything was done on time and cost was as quoted
Janet H.
Nov 2016
The furnace is still fine, it has performed as they said it would. No problems with the furnace, just the vent.
I had gotten several estimates and theirs was in the middle. Not the cheapest, but not the most expensive ether.
The installing & price for the furnace was very good.
I had gotten several estimates and theirs was in the middle. Not the cheapest, but not the most expensive ether.
The installing & price for the furnace was very good.
Michael W.
Oct 2016
unknown
Michael B.
Aug 2016
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Michael B.
Aug 2016
We have used them for two years now.
JOHN M.
Jul 2016
unknown
Patrick R.
Jun 2016
unknown
Thomas S.
Oct 2015
unknown
John W.
Aug 2015
overcharged on parts and labor
Paul C.
Jun 2015
unknown
Dennis S.
Jun 2015
The technician arrived on time. He was very professional, personable, neat and explained everything.
I have used their service once before and I will definitely use their service again.
I have used their service once before and I will definitely use their service again.
Response from Airquip Heating & Air Conditioning
"Good Morning [member name removed], Thank you for the kind words of review here on Angie's List. We are thrilled that you are happy with our service and would recommend us to your friends and family! We look forward to continuing to service your heating & cooling equipment in the future to keep your home as comfortable as possible during the often harsh Rochester seasons! Have a fantastic summer!"
Carlo G.
May 2015
unknown
Response from Airquip Heating & Air Conditioning
"Thank you for the kind words [Member name removed]! We are happy that we were able to help you and restore your system to its full working capacity without any further leaks in your basement! We hope you enjoy your air conditioning system for the rest of this hot Rochester summer! Have a fantastic cooling season."
Dennis S.
May 2015
Provider was on time, very professional and left area cleaned up when finished.
I would recommend their service very highly.
I would recommend their service very highly.
Response from Airquip Heating & Air Conditioning
"Good Morning [Member name removed], Thank you very much for the kind words and we hope you do recommend us to all of your family and friends! We will be happy to take just as good care of them as we did yourself. We were equally as happy to see you on time and having you provide us with the optimal situation to execute our work. It makes our lives easy as well during this busy season. We hope you enjoy optimal comfort this spring! Thanks again, The Airquip Team"
Joseph L.
Mar 2015
My air duct cleaning was completed correctly and efficiently. They did a very thorough job with taping off all vents except the one being worked on. This was a large job with a large industrial-looking vacuum attached to the ducts in the basement and a high pressure air hose to clean out the vents throughout the house. My vents in my 1939 built house may have never been cleaned before based on what they looked like before the clean, but they were nearly spotless afterward. The tech was at my house from 8 AM until about 3 PM working hard the entire time. While the cost was a bit high, it was pretty reasonable compared to other estimates I was given for this type of service. There are cheaper types of service where the tech would use a vacuum hose into each vent, but that's not nearly the same level of thorough cleaning and I was trying to combat some asthma issues. I told the tech that I was doing this service because of asthma and he was very careful to keep the dust contained. The filter on the vacuum after the cleaning was horrendously dirty and the asthma issues lessened and faded after this service was completed. I will definitely be using Airquip again in the future.
Response from Airquip Heating & Air Conditioning
"Thank you for your kind review of Airquip's Duct Cleaning Service! We are very thrilled to hear that you are satisfied with the work we were able to do on/in your duct work. Hopefully this should be a massive help to you through allergy season this year! Best of luck, allergies are no fun. We hope that you will share your experience with friends and family. We live for your referrals! Have a fantastic day!"
Marilyn R.
Feb 2015
Excellent, arrived on time with a prior phone call. It took about an hour, the inspection was complete. I was advised afterward of the state of my furnace. I bought a 2 year contract for my furnace and air conditioner. Provides me peace of mind
Response from Airquip Heating & Air Conditioning
"Thank you very much for sharing your experience with Airquip! We are always pleased to hear from our customers about their positive experiences with us. Thank you for signing up for our Maintenance Agreement and we look forward to servicing your equipment in the years to come and keeping it in tip top shape. Thanks again for choosing Airquip and have a wonderful day!"
Licensing
State Contractor License Requirements
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FAQ
Airquip Heating & Air Conditioning is currently rated 4.8 overall out of 5.
Airquip Heating & Air Conditioning accepts the following forms of payment: CreditCard
Yes, Airquip Heating & Air Conditioning offers free project estimates.
No, Airquip Heating & Air Conditioning does not offer eco-friendly accreditations.
No, Airquip Heating & Air Conditioning does not offer a senior discount.
Yes, Airquip Heating & Air Conditioning offers emergency services.
No, Airquip Heating & Air Conditioning does not offer warranties.