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Advanced Direct Security- ADT Authorized Company

Home Security Systems


Services we offer

ADT Home Security

Reviews

2.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
100%
1
0%


Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
Showing 1-1 of 1 reviews

Erin S.
05/2014
2.0
home security systems
  + -1 more
The system was originally installed improperly. It was set up and did not work for several months to a year. Upon calls regarding the issue someone would come out, move a few things around, declare everything fine, and it never was. I think about the 4th or 5th time it finally stopped sounding when I would lock the door. The alarm would go off when you left saying the doors were open, when they clearly were not. It was so bad that we had to finally stop using the alarm all together. For $50 a month and not using the alarm until they finally fixed it several months later, was a huge inconvenience. I feel that this product says it will do more for you than it actually can. Their gimmick is that police will arrive at your home with in 3 mins of the alarm sounding. How is this possible? You provide 3 phone numbers for ADT to call and make sure everyone is ok. If these 3 people do not answer then they call police, who have to be dispatched and then drive. Basically don't lie to your customers that you have this great crime stopping product, when you know this it not the case. And on top of it have your product work so the customer can actually use it as the deterrent it is meant for.
Description of Work: Installed alarm system with in home.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

$50

    Contact information

    Rochester, Rochester, NY 14604

    www.homesecurityteam.com/discount

    Licensing

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    Service Categories

    Home Security Systems

    FAQ

    Advanced Direct Security- ADT Authorized Company is currently rated 2 overall out of 5.
    No, Advanced Direct Security- ADT Authorized Company does not offer free project estimates.
    No, Advanced Direct Security- ADT Authorized Company does not offer eco-friendly accreditations.
    No, Advanced Direct Security- ADT Authorized Company does not offer a senior discount.
    No, Advanced Direct Security- ADT Authorized Company does not offer emergency services.
    No, Advanced Direct Security- ADT Authorized Company does not offer warranties.
    Advanced Direct Security- ADT Authorized Company offers the following services: ADT Home Security

    Contact information

    Rochester, Rochester, NY 14604

    www.homesecurityteam.com/discount