A Plus Junk Removal, Inc.

I called and talked with Sue for pick up. Scheduled for the following day. I was assured on the phone that if the truck that arrived, was not big enough for the complete removal that another would be available to complete. Upon arrival the next day, the driver told me he couldnâ t take the material because he would not be able to pick up the next customers material. Hmmmmmmâ ¦.. Iâ m not a customer? Other customers take priority over what I hired them for? The driver told me I would get a call from sue later on in the evening to reschedule. Never got a call. Didnâ t get a call in the am the next day either. I called the office and left them a message. I was nice enough to let them know that I was no longer in need of their service, since I had another company take my material. A Plus Junk Removal will never get a call from me again. Their 48 hour pick up guarantee is a complete joke. I am mad that I had wasted all that time waiting on them only to be told my money wasnâ t that important to them. Customer service is completely backward.

At Aplus junk removal on Ridge way Ave Rochester NY were great right on time and very professional , productive would refer them to anyone !

They were amazing

On time and quick. Very polite.

Prompt, courteous, professional.

PROMPT ARRIVAL AT TIME SPECIFIED PLEASANT TO WORK WITH GOT JOB DONE!

They were very professional, on time, and quickly got to work and finished the job in under 30 minutes and made sure the area was cleaned up before they left. They are very reasonable priced. I would definitely use them again.

Service Provided by Junk Luggers was: Friendly Quick Very efficient Thank You, Robin C. Haag (Robin C. Gustavson

Same day service. Very quick and professional.

They were fast, polite and very efficient. Their price beat the others by far.

.

Very, very professional and did what they said they would do on time. Would recommend them and use them again if I needed something removed. Thanks A Plus Junk

Worked quickly, nice people, fair prices, I would certainly recommend this company

They were much more reasonably priced than other companies that I called.

People who came were every helpful. Very nice

The two guys were great ?

They were very professional, on time, and very careful when removing items.

Four guys did the jobs b very quickly. Also careful with big furniture.

I hired A Plus to pick up an old washer and dryer. They were extremely prompt, polite, professional and quick. Highly recommend!

Quick personal service.

Fast, professional, gentlemen!

A

I hired A+ Junk Removal to tear down a shed and clean out my crawl space. They tore down the shed with no problems. They removed, over a few hours, a lot of junk from the crawl space. I was asked if I wanted the tires removed because removing them might cause a mess because they were in a few inches of water. I told them I wanted all of the tires removed and 14 tires were brought out. Also, there were 13 cement blocks I wanted to be removed. I was told the cement blocks were stuck to the cement floor and could not be removed. Eventually, they finished, I paid them and they left. All good right? Wrong. It was mentioned that possibly I might have a leaking pipe in the crawl space because of all of the water down there, so I recently went down to check the pipes for any leaks. I did not find any pipes leaking, but what I did find very much surprised me. A lot of junk; still remained! There was a bundle of shingles, a large wooden box, dozens of pieces of wood, and yes, even one tire. And the stuck; cement blocks? 11 of the 13 were loose and not stuck to the floor at all. And the two that were stuck only required a few kicks to unstick them. I called A+ to discuss the situation and I left a message with the receptionist for someone to call me back, but of course, I received no call. I did not hire A+ to remove some of the stuff or a lot of the stuff in the crawl space, but all of the stuff. Being told that the cement blocks were unable to be removed because they were stuck to the floor when they were not, leaving a tire when they were asked to remove all of them, and leaving all the remaining stuff is inexcusable as well unprofessional. A bit of advice to A+ Junk Removal and Russ. Do not take a job you are not willing to do properly because you sure did not do me any favors by doing a half-ass job. Also, it is considered bad form to lie to your customers. A+? How about C-.

I would absolutely recommend Aplus junk removal, everyone there is so friendly and made a difficult situation so much easier. Great staff and value.

I’ve used APLUS twice now, and in both cases I was extremely satisfied with the service, staff, and their flexibility when I had a last minute reschedule. Would highly recommend to anyone who needed a lot of junk haul out quickly and efficiently.