Roofing, siding, sun rooms & remodeling., windows
Yes
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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0% | ||
33% | ||
0% | ||
0% | ||
67% |
"(member name removed), Thank you so much for your great review. It means a lot to our company. We really appreciate your business, and look forward to working with you again some day."
"I think the member is very confused. We have never done any work for her and have no records of her what so ever. She may have dealt with a sub-contractor that was working on a roof in her neighborhood that may have impersonated us because our yard sign was out front, and it sounds like he gave her the run around. I'm sorry she thinks she was dealing with Capitaland Home Improvement but the fact is she wasn't. My name is Bob and I am the owner, we have no one named Mike on our staff. We all know that no one is perfect but we have a customer satisfaction rating of 99% and are five star rated with The National Consumer Protection Bureau (NCPB) and have over 10,000 happy customers. We try our best to satisfy every customer. It's too bad Angies list doesn't verify a complaint to make sure their member is accurate with their complaint and not just giving any company they think is doing a bad job a black eye. Angies list should demand some documentation from the complainer to show that she even did business with the Company she is complaining about. They are encouraging their members to tell these fantastic stories and to even lie because they know there is no verification or consequences for lying. NCPB actually talks to the customers to get the right information before posting their ratings. Try that site!"
"As Certified Master Elite Roofers, we stand by our decision to return the member's deposit due to the fact that the "repairs" that he requested would not have solved his roofing problems. The member has admitted that he is not a roofer, also having his "friend" from down the street install his roof, it is obvious that he does not want to take advice from people who have been in the business for over 20 years. The roof was improperly installed (ply wood was not properly attached to the rafters) and for us to correctly fix his roof and guarantee our work, we could not just fix the raised shingles (we will not do a "band-aid repair or a "cob job" just to make money like some companies). We believe that our customers deserve the best quality in service and products, and that's what we tried to offer the member."
"I have never meet or spoke to the member. We have dealt with his wife from the start of this project. She indicated to me that she was thoroughly happy with our work. A year after the job a leak developed from a brutal winter of ice damming as thousands of roofs in our area has, new and old. This is not a warranty repair but we went back three times ( which the Bradshaw may not even realize) and found shingles that were raised up due to ice damming and caulked them with clear caulk which is endorsed by the Manufacturer. Most major roofing Companies use sub contractor that carry their own worker's comp to give the home owner additional peace of mind in the event of an injury.To the best of my knowledge there have been no additional leaks and I will call the members to make sure as I AM very concerned about all my customers that they are satisfied. That's why we have a five star rating with the Nation Consumer Protection Bureau."
"Thank you for the positive feedback! Customer Satisfaction is Capitaland's 1st priority. I am glad we provided you with a fast and accurate estimate, so we could expedite your repairs in a timely professional manner. The quality of service we showed you is a general practice around here and we consistently strive for excellence. We look forward to servicing you in the future. Please confidently send your friends an family our way, as I will assure them the same treatment. Welcome to the Capitaland Home Improvement family and please contact us anytime."
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