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Capitaland Home Improvements LLC
Asphalt Shingle Roofing - Install or Replace - For Business, Wood Shake or Composite Roofing - Install or Replace, Metal Roofing - Install or Replace - For Business,
About us
Business highlights
Emergency services offered
18 years of experience
Services we offer
Roofing, siding, sun rooms & remodeling., windows
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
2.03 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 0% | ||
| 33% | ||
| 0% | ||
| 0% | ||
| 67% |
Showing 1-3 of 3 reviews
Kyle M.
Nov 2016
Nightmare worst company ever
James J S.
Dec 2015
unknown
Nadine J.
Aug 2015
Came to our home to give us a quote for repair work to our front porch and replacement of two (2) windows in our attic. Bob Davis (owner) even gave us his personal cell number. Claimed he would send us a contract by email. We never received it. My husband emailed him to add a porch door to the contract. On August 20 my husband called him. He acted like he didn't even remember being at our home. He claimed to be on his way to the office and could call us back as soon as he arrived. Must be a long trip to his office because it is now August 29! I should have believed some of the reviews on a local site!
Meg G.
Jun 2015
It started fine while they were waiting to be paid. We started with a few delays with the weather which was out of their control. Once they had the majority of their money everything started to fall apart. Start to finish the job took about 6 weeks. Had to chase them down at the end to get the job finished as they apparently started other work before completing this one.
As it turns out over the winter we had an exorbitant amount of ice dam damage (which we had never had in the years prior). 3 weeks ago a piece of the new sofit and trim fell off and revealed that it was attached to nothing but a small piece of rotted wood. The wood was never replaced before putting up the new material and they had nothing to attach the sofit to and now the entire backside is starting to bow with pieces missing and wasps have taken hold in the gaping hole in the roof. My husband and I have spoken with Donna at Capitalland 4 times in 3 weeks, each time she promises someone will come and fix it. On May 25th she said it would be fixed in the week. On May 29th, no response. June 2nd she said we had to talk to the contractor. We followed up bc we hadn't heard again on the 4th and were told it would be done by the end of the weekend. Nothing. On Monday she did not answer calls or emails. Tuesday the 9th she said it will be done by 5pm tomorrow (6/10). Of course it wasn't. I called her again this morning to which she said I thought it was done until Mike called me and said it wasn't. I said well nobody has come and we now have wasps in our house. She said I will not have you yell at me and hung up. So now I have NO IDEA where we are - I am so fed up with dealing with this company. I have no doubt the ice dam damage came this year due to the fact is is wide open behind a 3mm sheet of aluminum trim. The job was not done right the first time and now we cannot even get them to come back to fix the part that is visible.
As a side, one of the screens broke in July of last year for not being put together correctly and that too was never fixed along with a few pcs of siding that were never completed so that section is just bare.
Unless you like dealing with grief and frustration - do not bother and go elsewhere.
As it turns out over the winter we had an exorbitant amount of ice dam damage (which we had never had in the years prior). 3 weeks ago a piece of the new sofit and trim fell off and revealed that it was attached to nothing but a small piece of rotted wood. The wood was never replaced before putting up the new material and they had nothing to attach the sofit to and now the entire backside is starting to bow with pieces missing and wasps have taken hold in the gaping hole in the roof. My husband and I have spoken with Donna at Capitalland 4 times in 3 weeks, each time she promises someone will come and fix it. On May 25th she said it would be fixed in the week. On May 29th, no response. June 2nd she said we had to talk to the contractor. We followed up bc we hadn't heard again on the 4th and were told it would be done by the end of the weekend. Nothing. On Monday she did not answer calls or emails. Tuesday the 9th she said it will be done by 5pm tomorrow (6/10). Of course it wasn't. I called her again this morning to which she said I thought it was done until Mike called me and said it wasn't. I said well nobody has come and we now have wasps in our house. She said I will not have you yell at me and hung up. So now I have NO IDEA where we are - I am so fed up with dealing with this company. I have no doubt the ice dam damage came this year due to the fact is is wide open behind a 3mm sheet of aluminum trim. The job was not done right the first time and now we cannot even get them to come back to fix the part that is visible.
As a side, one of the screens broke in July of last year for not being put together correctly and that too was never fixed along with a few pcs of siding that were never completed so that section is just bare.
Unless you like dealing with grief and frustration - do not bother and go elsewhere.
Micheline C.
May 2014
Once they got my money it was all downhill from there on they didn't start when they were suppose to they would give as a day and not show up without even a phone call when I first hired them I told them the job needed to be done by a certain time because we were going on vacation of course we were promised this before we gave any money we had to cancel are vacation and lost money doing that.Now the next problem pieces of siding keeps coming off when you call them they give you a day and time and they don't come no phone call or nothing you have to call them them they give you all kinds of excuses then give you an other day and time then again the same thing like your time is not important this last time it was 5 different days I didn't call back I have reached my limit its been 3 days since the last day they were suppose to come no one has come and no phone call .This place is a nightmare. I would not recommend this place they definitely have bad customer service and didn't do to good on the siding job since pieces keep coming off I had the siding that was on my house before theirs for 35 years never had a single piece come off they don't have there own work crew which I was told they did they hire out to the lowest bidder. If you're smart stay away from this place.
Tania M.
Apr 2014
unknown
Daniel S.
Feb 2014
David H.
Jan 2014
Contracted April 3, 2013, completion per contract within 12 weeks, approx. July 1. Finally finished 11/2013. They promised crews of workers, framers, sheet rockers, roofers. One guy framed the dwelling, poorly, floors had to be evened out. They insulated the floor before putting on the roof. The insulation all had to be removed after it got wet and started to grow mold. I called in my town inspectors to show them and they showed them the correct way to install the floor insulation. The windows were installed uneven. Both the siding sub contractor and the trim contractor had to adjust their work to make the finished product look acceptable. When I asked the owner at the end of June about getting workers to work on the project he told me I had to give him a break. He had to many jobs going on. Before he finally stopped communicating with me in mid July I found out that after thirty years he was trying to sell the business. It was obvious he was not paying attention to what was going on. This business had positive reviews on Angies list. They kept going through sub contractors. The owner owns an interest another company which was suppose to share contractors according to his sales person. But none of those workers would come and work for him. We were lucky enough to get a few contractors who knew what they were doing to correct the poor framing and window installation work. The trim person who only lasted with the company for two weeks did a good job correcting window heights as best as possible and installing the ceiling and window trim to create an acceptable look. We got lucky with subcontractor they finally got for doing the taping and flooring, it was now the end of August and I new him from new construction builders I had worked with. There were two three week gaps when we didn't have any workers because they couldn't get anybody Finally the painter came in. He was one of their contractors with 30 years experience. (the framer had thirty years experience) Turns out he was related to the framer and proceeded to paint the ceiling without putting drop cloths over the ceiling fans and covered them with paint. Turns out their related to the guy who is the partner owning the other company. We finally got the job finished to a state where we could use it. Since the owner refused to communicate with us we were just happy to be rid of him. Bottom line, what ever CapitaLand Home Improvement did well in the past is gone, stay away from them.
Diane H.
Oct 2013
He came to look at where he hit the garage and said he would fix it. He didn't sand the spot down properly and he only painted the area he hit, not the entire garage door. I also had to supply the paint. The garage door is two toned now and I have to hire someone else to fix this problem.
Maribeth F.
Jul 2013
We really want to use these guys, they are in reality what we have been looking for, an all in one "handyman" and contractor. With that said, it's been a very difficult task to get them to even show up, let alone get any work done. We made two appointment with them to get estimates for the work we'd like done, the first appointment they called and cancelled 20 minutes AFTER they were supposed to be here. The second time, they just never showed up at all. My husband called and complained and they told him to pick the time and date and they'd be there, and thankfully they were. They even sent a project manager, instead of a salesman to rectify the situation. We were happy with our appointment and the prices given so we told them to go ahead with the work. (After they sent the incorrect estimate to us, totally different household, job and city for that matter) That was in May, it's now July and they have yet to show up to do any work. I actually received a phone call while on vacation a few weeks ago asking if we were pleased with the siding repair job they had just completed, I was surprised by the call and informed them on was on vacation and would let them know when we got home. We came home 5 days later and walked to the back of our house to see the work uncompleted. I called and was told they'd find out what happened and call me back, that was 8 days ago. My husband and I want to give these guys business so badly, they have very good prices and seem like they have a capable team, but the disorganization that we have experienced is a little worry some.
William K.
Jul 2013
Andrew arrived promptly at 8:00 in the morning with both gloves, eye protection and hearing protection.
I started using the hammer and Andrew did a good job of removing the broken concrete.
He then took over the hammer and I did some removal. It turned out to be easier to do the hammer so I took over that job and Andrew did the rest of the removal.
When he would get caught up with removal, he used a shovel to clean up the area without being prompting.
I provided a 15 minute break at 10:00.
He cleaned up the work area before he left.
He had a neat appearance and was pleasant to work with.
I started using the hammer and Andrew did a good job of removing the broken concrete.
He then took over the hammer and I did some removal. It turned out to be easier to do the hammer so I took over that job and Andrew did the rest of the removal.
When he would get caught up with removal, he used a shovel to clean up the area without being prompting.
I provided a 15 minute break at 10:00.
He cleaned up the work area before he left.
He had a neat appearance and was pleasant to work with.
Betty F.
Jun 2013
It went fantastic. We were expecting them to come in the spring but the guys came in February to start and even though it was snowing continued to work. I was very impressed he brought all his certifications to show us right from the start. Bob was very polite and explained exactly what they could do and listened to how we envisioned it.
Once the outside was done the guys started work on the inside and even though we could have opened the doors out there for some heat they in turn were concerned about dust in my house!
They did make an error in one of the frame sections- tore it down and built it correctly- and we would have not know if they didn't show us it was off.....
Every night they would pick up all the remnants and their tools and sweep up before leaving.
The finished product was not totally appreciated until the heat wave this week and it stayed nice and cool out there between all the new insulation and windows where in the past if it was 90 outside it was 120 on the porch and now its about 80!!!
We had two other estimates and Bob Davis at Capitaland was the lowest and did exactly what we wanted for the price promised.
Once the outside was done the guys started work on the inside and even though we could have opened the doors out there for some heat they in turn were concerned about dust in my house!
They did make an error in one of the frame sections- tore it down and built it correctly- and we would have not know if they didn't show us it was off.....
Every night they would pick up all the remnants and their tools and sweep up before leaving.
The finished product was not totally appreciated until the heat wave this week and it stayed nice and cool out there between all the new insulation and windows where in the past if it was 90 outside it was 120 on the porch and now its about 80!!!
We had two other estimates and Bob Davis at Capitaland was the lowest and did exactly what we wanted for the price promised.
Response from
"(member name removed), Thank you so much for your great review. It means a lot to our company. We really appreciate your business, and look forward to working with you again some day."
Robert E.
Feb 2013
Went well. A crew of 4-5 showed up a 7:30 am and they were out of there by 5:00 It was a hot day and they worked very hard all day.My only comment is that the crew needed someone who spoke a little better english. They a
spoke spanish and I don't.
spoke spanish and I don't.
KARLENE S.
Dec 2012
It went horribly. The owner of CPI lied, didn't look at the attic but told me I needed a fan. How does a fan keep my house warm? Attic insulation is what I needed, along with proper ridge and eave venting. I don't know if he was stupid or just a crook. Obviously, I didn't hire him to do anything. I wouldn't hire this company to pick up dog doo in my yard because I know they couldn't do that right, either! They'd probably move it from one place to another and charge $600.
Response from
"I think the member is very confused. We have never done any work for her and have no records of her what so ever. She may have dealt with a sub-contractor that was working on a roof in her neighborhood that may have impersonated us because our yard sign was out front, and it sounds like he gave her the run around. I'm sorry she thinks she was dealing with Capitaland Home Improvement but the fact is she wasn't. My name is Bob and I am the owner, we have no one named Mike on our staff. We all know that no one is perfect but we have a customer satisfaction rating of 99% and are five star rated with The National Consumer Protection Bureau (NCPB) and have over 10,000 happy customers. We try our best to satisfy every customer. It's too bad Angies list doesn't verify a complaint to make sure their member is accurate with their complaint and not just giving any company they think is doing a bad job a black eye. Angies list should demand some documentation from the complainer to show that she even did business with the Company she is complaining about. They are encouraging their members to tell these fantastic stories and to even lie because they know there is no verification or consequences for lying. NCPB actually talks to the customers to get the right information before posting their ratings. Try that site!"
Alison K.
Oct 2012
We needed the slate roof over our family room repaired. We called Capitaland for an estimate and they suggested we tear off the slate roof and replace it with a slate-look asphalt shingle. We also needed them to repair the flashing around our chimney. We were able to come to an agreed upon price. The day they were scheduled to do the work, one guy showed up. He smoked cigarettes while he was doing the work and left cigarette butts on my new roof (which is at a lower level than the rest of our house and the butts could be seen from our upstairs windows). He also left bits of slate all over the lawn and took all of the slate shingles with him - we had specifically requested they leave the (expensive) slate with us so that we could replace missing shingles on our main roof if necessary. We were annoyed by these things, but the roof was replaced and the work was done - or so we thought.
A few months later, during a summer rainstorm we started to experiencing leaking again around our chimney and in a new spot - in the breezeway behind the new roof section. We called Capitaland and after *months* of going back and forth, we finally got someone out to look at the roof and chimney. He admitted that the flashing around the chimney was not done properly and that they had mistakenly never put flashing behind the new section of roof which was the direct cause of the new leak in our breezeway. He said they'd be out to fix these issues. No one ever came.
Commence another few months of going back and forth. The person who'd been out to look at the issues in the summer now had left the company. We spoke with the owner who was very rude to us, but said he'd send someone out - but no one ever came. We've finally given up and now are seeking repair on these items elsewhere at our own cost. I'd rather pay someone else to do it right than to ever have to deal with the rude and incompetent folks at Capitaland again!
A few months later, during a summer rainstorm we started to experiencing leaking again around our chimney and in a new spot - in the breezeway behind the new roof section. We called Capitaland and after *months* of going back and forth, we finally got someone out to look at the roof and chimney. He admitted that the flashing around the chimney was not done properly and that they had mistakenly never put flashing behind the new section of roof which was the direct cause of the new leak in our breezeway. He said they'd be out to fix these issues. No one ever came.
Commence another few months of going back and forth. The person who'd been out to look at the issues in the summer now had left the company. We spoke with the owner who was very rude to us, but said he'd send someone out - but no one ever came. We've finally given up and now are seeking repair on these items elsewhere at our own cost. I'd rather pay someone else to do it right than to ever have to deal with the rude and incompetent folks at Capitaland again!
Donna Jane E.
Oct 2012
Mr. Davis was very prompt, courteous and professional. He was easy to to work with. I found him knowledgeable about the product and it's application,He gave a sense of trust because he spoke with common sense and was happy to explain or answer all of my questions and concerns. The contractors were polite, and on time. They cleaned up at the end of every day and when the job was completed. They were extremely considerate, and friendly. The roof was completed in a timely fashion. It is beautiful
and so far a perfect job.
and so far a perfect job.
Gordon B.
Jul 2012
We called Capitaland for price on some roof repairs. Brian Jackson from Capitaland came to the house on 6/15/12 quoted a price of $500, was paid $240 as a down payment and left.A few weeks later, the repairman, George came over to do the work. He said it was more than nailing down a few shingles and some chaulk. Said he would have to try and get shingles to match, took some samples and left. Any communication from company at that point until I was finally turned over to Bob the owner on 7/9/12.Bob came over said he was not going to fix the roof, he would send me my money back. Said the roof should be torn off and offered to give me a quote, because all the roofs are guaranteed for 50 years, 100% not matter what happens to them.I find that hard to believe when a $500 contract is not worth the paper it is written on.Of course after this I started seeing complaints on them at the BBB. I guess we live and learn.
Response from
"As Certified Master Elite Roofers, we stand by our decision to return the member's deposit due to the fact that the "repairs" that he requested would not have solved his roofing problems. The member has admitted that he is not a roofer, also having his "friend" from down the street install his roof, it is obvious that he does not want to take advice from people who have been in the business for over 20 years. The roof was improperly installed (ply wood was not properly attached to the rafters) and for us to correctly fix his roof and guarantee our work, we could not just fix the raised shingles (we will not do a "band-aid repair or a "cob job" just to make money like some companies). We believe that our customers deserve the best quality in service and products, and that's what we tried to offer the member."
Nancy M.
Jun 2012
I had previously used this company to install replacement windows and was very satisfied with both price and workmanship of the independent contractor they hired to do the job. So, when I wanted to rehab a small half-bath/laundry room I called for an estimate. The sales manager had changed and so did my experience with the company.
I had one visit from an estimator and when I did not hear back with a written quote I called a few weeks later only to find that he was no longer with the company. However, the office manager did send me a copy of his quote. I had questions about it, but was waiting for other quotes so did not call back immediately. When I did call back I agreed to have the new sales manager (on the job for two weeks) and another salesperson come to confirm the original quote. In that meeting everything changed, and the cost was tripled. When I received the second quote I said I could not justify that expense for the job that I felt was needed. I live in an older townhouse and when I figured the cost of the renovation as a percentage of the sales price of similar townhouses in my development it was more than I thought was a reasonable expenditure. When I told the men this the sales manager assured me they could do the job for less depending on what I wanted it to look like. I gave him a bottom line number. When he came back the quote was still nearly $1,000 over that amount and he whittled away at the quote again to get it to the number I had given him. It seemed like he was trying to make me feel like a cheapskate or something. There was another big issue. I have a dog and in our discussions it seemed that there were going to be two supervisors plus the workers coming and going for a week or more. I was not going to be able to be home for the entire time so I would have to worry about boarding her on the days I wasn't going to be there. (An additional cost of working with this company.)
Bottom line, I hired an independent carpenter who came highly recommended. He is a dog lover and had one helper some of the time he was doing the work, so my dog could stay home even when I wasn't there. I learned a little bit about buying bathroom fixtures and cabinets and ended up being very satisfied with a job that cost about 1/3 of the original high end job addressed in the second quote, and in line with the original quote that was effectively rescinded by the new salesmanager.
I had one visit from an estimator and when I did not hear back with a written quote I called a few weeks later only to find that he was no longer with the company. However, the office manager did send me a copy of his quote. I had questions about it, but was waiting for other quotes so did not call back immediately. When I did call back I agreed to have the new sales manager (on the job for two weeks) and another salesperson come to confirm the original quote. In that meeting everything changed, and the cost was tripled. When I received the second quote I said I could not justify that expense for the job that I felt was needed. I live in an older townhouse and when I figured the cost of the renovation as a percentage of the sales price of similar townhouses in my development it was more than I thought was a reasonable expenditure. When I told the men this the sales manager assured me they could do the job for less depending on what I wanted it to look like. I gave him a bottom line number. When he came back the quote was still nearly $1,000 over that amount and he whittled away at the quote again to get it to the number I had given him. It seemed like he was trying to make me feel like a cheapskate or something. There was another big issue. I have a dog and in our discussions it seemed that there were going to be two supervisors plus the workers coming and going for a week or more. I was not going to be able to be home for the entire time so I would have to worry about boarding her on the days I wasn't going to be there. (An additional cost of working with this company.)
Bottom line, I hired an independent carpenter who came highly recommended. He is a dog lover and had one helper some of the time he was doing the work, so my dog could stay home even when I wasn't there. I learned a little bit about buying bathroom fixtures and cabinets and ended up being very satisfied with a job that cost about 1/3 of the original high end job addressed in the second quote, and in line with the original quote that was effectively rescinded by the new salesmanager.
Ellen H.
May 2012
I was very pleased with their service. They did what they said they were going to do. They helped me with obtaining the vanity and faucet as well.
Brent B.
Oct 2011
Not well, avoid this company! I was mislead by salesperson, they actually don't do the work the subcontract it out, and just take the profit! When the roof leaked it took 2 month of me calling them and documenting every conversation. I actually talked to the owner Bob who was not at all concerned about the lack of responsiveness of his company or that my roof had a leak! They finally sent a roofer who then used white caulking on my roof. Did not fix the problem. Don't be swindled like I was, avoid this company!
Response from
"I have never meet or spoke to the member. We have dealt with his wife from the start of this project. She indicated to me that she was thoroughly happy with our work. A year after the job a leak developed from a brutal winter of ice damming as thousands of roofs in our area has, new and old. This is not a warranty repair but we went back three times ( which the Bradshaw may not even realize) and found shingles that were raised up due to ice damming and caulked them with clear caulk which is endorsed by the Manufacturer. Most major roofing Companies use sub contractor that carry their own worker's comp to give the home owner additional peace of mind in the event of an injury.To the best of my knowledge there have been no additional leaks and I will call the members to make sure as I AM very concerned about all my customers that they are satisfied. That's why we have a five star rating with the Nation Consumer Protection Bureau."
Nancy M.
Mar 2011
Excellent. The salesman was thorough, respected my time and when I said I was not interested in something he respected my wishes and did not waste my time, or his, by trying to change my mind (which a salesman from another company did). He was helpful and obviously knew his products. The installer was skilled, put down drop clothes throughout the house and covered furniture in the rooms where he was working and cleaned up completely. I am planning to call them again when I can afford to remodel my half bath/laundryroom.
Response from
"Thank you for the positive feedback! Customer Satisfaction is Capitaland's 1st priority. I am glad we provided you with a fast and accurate estimate, so we could expedite your repairs in a timely professional manner. The quality of service we showed you is a general practice around here and we consistently strive for excellence. We look forward to servicing you in the future. Please confidently send your friends an family our way, as I will assure them the same treatment. Welcome to the Capitaland Home Improvement family and please contact us anytime."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Capitaland Home Improvements LLC is currently rated 2.0 overall out of 5.
Capitaland Home Improvements LLC accepts the following forms of payment: CreditCard
Yes, Capitaland Home Improvements LLC offers free project estimates.
No, Capitaland Home Improvements LLC does not offer eco-friendly accreditations.
No, Capitaland Home Improvements LLC does not offer a senior discount.
Yes, Capitaland Home Improvements LLC offers emergency services.
No, Capitaland Home Improvements LLC does not offer warranties.
Contact Information
60 Blue Barns Rd Apt 1, Rexford, NY 12148
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