Ken Massa Plumbing & Heating

Excellent . Ken is a pure pro

Ken did an outstanding job installing our new furnace and chimney liner. Ken had previously done several smaller plumbing jobs for us, giving us great confidence that he?d do a great job installing our new furnace and liner. He didn?t disappoint us. You can tell that Ken takes great pride in his work, and we felt that at every turn, he went above and beyond for us. He carefully thought out what needed to be done, and he patiently explained his plan to us. Ken worked well into the evening to get our heat on as soon as possible. He kept us up-to-date on the progress, and when the installation was complete, he took the time to explain how the new system works. Ken is a pro. He is personable, knowledgeable, hardworking, even-tempered, responsive, and dependable. We will continue working with Ken, and without any reservation we highly recommend him. 

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Our well water tested for iron and low ph which was staining our pool and hot tub.  We spent months researching before we settled on using Ken Massa.  Everything was installed in one day and we are very happy with the results.
Before we did this our water had a metallic odor and did not taste very good.  The filtration system that Ken put in changed all that. Ken is a consummate professional who is very knowledgeable and is easy to work with.  We highly recommend Ken Massa and will use him in the future for all our plumbing needs.

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No repose to my call

Ken explained all aspects of the job, and that was appreciated.Replaced tub faucet,and it's working fine now.Would definitely use Ken if any more plumbing problems arise.

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The job went smoothly. Ken is very personable and very good at what he does. 
After dealing with so many different contractors I finally found someone who I will be happy to
call back for any work I need done.

Ken was great- arrived at my house within 90 minutes of my first call.  I wasn't sure why the water wasn't working but assumed it had to do with the extremely low temperatures and the fact that no one had been at the house for a while.  after checking all the basement pipes he determined it must be at the meter out by the street.  He helped locate the meter access panel and dig it out from under a lot of snow and ice, then thawed it out with something that looked like a portable jet engine.  Was very knowledgable and had all the equipment in his truck ready to go.  Would definitely call him again for anything plumbing related.

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Hey! Ken has a great phone voice and does return phone calls. But, if you need non-emergency plumbing work look elsewhere. He is apparently so successful and busy that he talks a good game but eventually just fades away (or most likely just moves on to more lucrative work). I do not recommend him

No problems. New homeowner and Ken was very informative about the HVAC system.

Kitchen sink and bath tub were draining slow. Ken suspected a clogged line and cleared it, as well as its roof vent stack. Now everything is draining as it should be, and I'm pleased. The man did his job, was extremely neat, courteous, knowledgeable, and competent. His price was fair, and I would hire him again, definitely. I highly recommend Ken Massa Plumbing and Heating.

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provided in the prior field

I had used Ken Massa Plumbing several times in the past, always a great experience. I called Ken twice to no avail and then contacted him through Angie's List on Friday August 15th. He then returned my call asked what the problem was, said he was writing everything down and said he would see me fist thing Monday morning.
I took a vacation day from work to meet him at the house, he never showed up, never called or picked the phone up, I cannot understand why he acted this way as he was always very pleasant and prompt in the past.
If he did not want or expect to do the work why lead me along and have me waste a day waiting for him to arrive, that is not very nice.
I am very disappointed in how I was treated and had me waste a day off from work as I believed he was coming, should have simply said he was too busy, I would have understood, he has now lost a customer and my respect, if that even means anything anymore to business owners now a day. Grade F.

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This is the first time I used Angie's List, and it was a home run! Ken was above and beyond professional, reachable, reasonably priced AND he fixed my AC unit. I called Ken on a Friday evening , my central AC unit stopped working. When I checked my phone Sat AM, there was a text saying he would call that day. He did. He asked what the problem was, I explained and told him what I tried to do to fix it himself. He speculated on what the problem was. He was not able to get to me until Monday, we were in contact thru the weekend with the possibility, if he finished sooner than expected, he would be there. Came on Monday ,discovered the problem, had to get some new parts and returned later in the week to install them. AC works beautifully. He will be in my speed dial for any plumbing/AC/heating problems I have in the future .

I thought he did a great job! He and the person he brought with him were both very, very polite! I thought they did a wonderful job. I also thought their price was very fair for what they did! In addition to the repairs they went and got four filters and then installed them in the one they repaired as well as another. I will use them again in the future!

Above

came early in the morning as requested and diagnosed problem. put in new pipe and repaired the drain problem. all done in a few hours. we are very pleased with the work done. Very friendly folks. we will hire again if we need more plumbing and heating services too.