"That is so great to hear, [Member Name Removed]! Thanks so much for your feedback and support!"

"Hello, [Member Name Removed]. After reviewing your account and timeline, I see that we first sent our service tech, Caleb twice. Unfortunately, we cannot always send a requested tech due to availability and the specific job type. Then, I see that 2 months later you issued a complaint about your window AC unit making noise, at which time we sent Mitch to assess the situation. All, of which, was of no charge to you. With window units, sometimes foam customizations are needed in order to seal gaps, depending on the window size etc. Also, we size the units based on square footage and this is given to us by Heap. You have a 240 sq ft space, which requires a 6000 btu unit, which is what we installed. I hope this helps clarify some things for you and makes you feel better about the services we provided for you :-)"

"That is excellent news, [Member Name Removed]! So happy to hear that Kenny was able to figure that out for you. He is certainly a great technician. Thanks for taking the time to share all of this with us and fellow Angi users!"

"Thank you for this great feedback! We are pleased to hear that things were done to your liking and that you are enjoying your new Lennox mini split system!"

"This is great news! We are thrilled to hear that we have met your expectations both in the office and in the field and also that you are happy with your new Samsung ductless system. We appreciate you taking the time to leave us this excellent feedback and review!"

"Thank you very much for taking the time to leave us this wonderful review. We were so happy to have helped you and your family out. We hope that you are loving your new York furnace and are staying warm and cozy during these chilly days and nights we are having! Take care :)"

"This is great to hear, [Member Name Removed]! We all appreciate knowing that we have helped out our customers and that they are happy with our work. Thank you for this review and we hope that you and yours are staying warm!"

"Thank you very much for taking the time to leave us this review of our techs and our workmanship!"

"Thank you for this excellent feedback and 5-star review. Ken does rock! We are glad he was able to set you straight! Cheers :)"

"Thank you, [Member Name Removed], for taking the time to leave us this excellent review. It means a lot to all of us!"

"Thank you very much for this great review of our service technician, Eric, and of our company. It is so helpful for us, and always nice to hear!"

"Great news, thanks so much!"

"Thank you!"

"Thanks so much for this excellent, detailed feedback of our staff and company. It is so helpful on many levels. We are happy to hear that you are so pleased with your new York furnace and AC system and we look forward to seeing you for the next three years to perform your complimentary annual maintenance!"

"Thanks so much for his great review!"

"Thank you very much for the awesome feedback of our company and staff! We hope you are enjoying your new Lennox system, now that you have had the chance to use both!"

"Thanks so much, [Member Name Removed]!"

"Thank you, [Member Name Removed], for taking the time to share with us about your experience with our company, and our technician, Don. We are so glad that he was able to get everything up and running- and stay running just in time for the cold weather streak we are having, too! Thanks again :)"

"This is so great to hear! We greatly appreciate your positive review of our technicians' work and our company. We all work hard as a team to make sure we get everyone taken care of, so it is always nice to hear when we succeed. Thanks for your time and for your business. Stay warm!"

"Thank you very much for this feedback and recommendation of our company. We do hope that you are able to get your situation resolved and replaced as soon as possible, regardless of who does it. Thanks for the opportunity to meet with you and good luck to you!"

"Thank you very much, [Member Name Removed]! We greatly appreciate you taking the time to leave us this excellent and detailed review. Your feedback is important to us for many reasons. We hope you enjoy your new equipment, and of course, let us know if you ever need anything else. Otherwise, we will see you when your next maintenance is due!"

"Hello, [Member Name Removed]. All of us at Simons' would like to thank you for recognizing our company and each of our technicians and home comfort advisers for their good, hard work. It is also very nice that you shared the details of all your new equipment. You chose an excellent system and we hope that you are loving it! Thank you again for your feedback and for your business."

"Thank you, [Member Name Removed], for awesome review!"