Micro Center

My 5 yr. old iMac "crashed"- took it to this Apple Authorized Micro Center (145-Queens Retail Store) for repair on 3/6/18. For the Serial # on the work order, they wrote my cell #. For "Problem Description" they noted "Physical damage/missing screws/Missing components?" none of which was true. Their diagnosis - after the diagnostics (for which I paid $43) - data would be impossible to retrieve. Their repair solution - stripping Hard Drive (the computer) clean and restore it to factory settings. No 'Operating system restore' without stripping or erasure was attempted. No data migration with thunderbolt cables was attempted. I declined their repair & and since I had nothing much to gain from the 5 yr. old computer, I bought a new iMac from them. When I showed the old unit to Apple Store they advised me of the 2 options not previously tried. At home, my Mac OS restore without erasure worked & all my data was saved. So I don't know whether their technician was so amateurish or whether they were steering me away from my old computer, citing its phony "physical damage..." description and inaccurate diagnosis of "unfeasible" to retrieve its data, thereby making it easier for me to decide to buy a new computer from them. I felt rooked and would have lost all my data from the old computer had I gone for their 'repair'.