H&M Porcelain Refinishing Company

unknown

A day's job, very punctual, very good work.

did a good job, said he would recork over the phone but then in person he said he couldnt. Refinish went well though

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I have a 1935 apartment and the tiles are very ugly peach/mauve (a mix to make things more interesting :-). The tub had been glazed before I moved in but I didn't realize it and damaged the surface while cleaning it. So it eventually peeled. I painted the wall and bath-surround tiles myself with white latex paint, supergloss. It doesn't look bad but it's not ideal to say the least and has also peeled in some areas

Decided to start with reglazing just the tub since that needs to be functional for my subtenants. My building manager recommended Hand M Porcelain Refinishing (Humberto Sanchez). Humberto emailed me several times and gave me several available dates, and his phone number as a contact. I was actually on vacation so was slower to respond. I called the number and a woman (family member?) answered and took the message. That was a bit unprofessional in the sense that it seemed like his home number. But not a big deal. Later that day a more professional woman called me back from the office and confirmed the details of my needs and gave me other dates that would work. She re-arranged some other jobs to give me the date I wanted, which was nice of her (I had tenants moving in and needed it to be dry in time). She also called me the day of the job when I arrived after Humberto was already there, which shows that the office and the workers are in good contact with each other and able to react to the situation on the ground.

The day of the service Humberto and an assistant arrived early and were very friendly. They set up quickly, Humberto had his paperwork and receipt ready and I left them to complete the job. when I came back the tub looked great. Time will tell if it lasts (there is a 3-year guarantee) and they left instructions on care for the new finish.

Humberto seems to run HM as a very small local business and I am happy to support him. His prices are in line with other quotes and he seems responsive and good at what he does. If I find any problems later with his work I'll tell him and post it here. We'll see in that case how the guarantee works out.

I prefer using contracters like this to large box-store services such as Home Depot--whose workers I suspect aren't necessarily good and who won't be as accountable for the work they do.