HERITAGE CARPET & AREA RUGS

Description of Work: Installed flooring in kitchen and adjacent bathroom after leveling low spots.

Description of Work: After a heating pipe leak in the family room, we found out how much we would be getting to replace the carpeting. We had previously used them 8 years ago to install top of the line carpeting and their best padding. We went back there, as we'd been very satisfied with the quality. The salesman, without knowing our budget, came in slightly under our budget for equivalent carpeting or better, and their best padding. I was just asked to empty an oak cabinet, and remove loose items. They installed the padding and carpeting.

Description of Work: Bizarre Behavior- Threatening to customers--Very scary Heritage Carpets came to install some linoleum and my husband disputed (over the phone) an additional charge they wanted to tack on. Then, the man on the phone--who would not give his name-hung up on him and told the installers not to install the piece. I paid in full months ago and now am stuck with no floor, no bathroom, and a half-finished project. I immediately went down to the store to complain and was threatened by one of the men (who still never gave his name). He and the other men threatened to call the police on me - - a middle-aged woman. I became frightened, literally, and wound up calling the Town of Poughkeepsie Police myself. The desk sergeant advised me that I should attempt to get my money back, so I handed over my credit card and hope all will be well with the refund. My fingers are crossed. I am so scared of these people and just pray I do not have to ever return to the store. I was trembling when I left the store.