Friendly Honda

They did a great job.

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The communication from start to finish is good.

There was no charge for this service. We have a maintenance plan that I bought when I signed up. This is not an extended warranty plan. It's just a maintenance plan so that when you sign up when you buy a car, you have the option to sign up for the maintenance plan and it has a certain cost. This is a leased car, so when the lease is up they refund the whole amount, so it's like a bonus; basically a perk. I've been buying cars there for thirty-eight years. I'm a long time customer. I like the franchise, I like the people in there, and they've always treated us well so we keep coming back. They get an A for everything.

Their always doing, they do the work that's needed, they really seem to take pride in doing a good job and the company has a good reputation.

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They are pretty busy so you spend a lot of time there.

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The staff was very nice. The work that they perform is 5 stars. The waiting room is great. They were very prompt with getting my car in for an appointment.

They're professional, clean; they're on time and tidy. They treat their customers well. They're really good.

We have had a horrible experience with this branch of Honda's level of professionalism (or lack thereof).
Approximately a year ago we began having an issue with the battery not holding charge. We were told since the car was about 6 years old, it was due for a replacement. This made perfect sense and we happily paid and were on our way.
The car never really seemed to perform a hundred percent, but it did start. The car sat for about 2-4 weeks before the inspection was due. The battery was completely dead and we had to jump start it to get it to the dealer. We told them that they had just replaced the battery a couple of months ago and could they please look into it. Their reaction astounded us. We were told, and quot;Well, we have no idea of knowing how you drove it since you were last hereand quot;.
They could see the mileage the car traveled. It's not like we took it to the top of Mt. Everest! After much arguing and standing our ground, they finally conceded they may not have hooked up the battery correctly. Also, because the battery was dead, a sensor light stays on for about the first 50 miles or so. They had to drive the car around burning up a considerable amount of gas to get the light to go out which in the end, turned out to be their fault (keep reading).
A month or so later, same problem. Battery is dead. We take it back again trying to remain as calm as possible but clearly irritated. They told us the remote start is the most common cause of a battery drain and would have to charge us $250 labor to remove it before they could further assess. This remote start system by the way, was installed by Honda. We were frustrated but wanted the problem fixed so agreed to pay. About an hour later we received a call from them telling us there was good news. The battery they replaced a few months back had a bad cell and was still under warranty. So they replaced it, no charge. We were happy to hear this and our faith in them was restored a little.
Unfortunately, the problem never went away. A few weeks later, same problem. We did email them all of these details above but they never attempted to contact us back. We decided to seek out a reputable mechanic because Honda clearly is not in the habit of employing reputable, professional mechanics. We found Scott from PNS Electronics (for whom we will be writing a stellar review after this one because he was just awesome!) Here we found that there is a known problem with Hondas dating back to about 2003 with their charging systems. They use this technology called ELD (Electronic Load Detection). Essentially, the charging system only kicks in when it detects a significant load on the electrical system. When these begin to fail, the only way to work around the problem is to drive with your headlights always on the the fan blower on high to force an electrical draw so the ELD system will actually charge the battery. Apparently we weren't the first Honda owners to bring this issue into PNS Electronics. A simple Google search would show the same thing:
https://www.google.com/#q=2007%20honda%20crv%20battery%20drain
Clearly this is a known issue. Why did they not tell us about this problem? And here is the ironic catch. Because the car is no longer under warranty, we'd have to pay them to fix it. Not for nothing, Friendly Honda hasn't exactly instilled in us a great sense of trust. Not only was this dealer not helpful in the least, their first reaction was to blame us rather than look into the problem. And it's not even like we are the first to report it. Honda owners everywhere have been complaining about this for quite some time. We will definitely never use this dealer again and we'll have to look to other makers the next time we shop.

The dealership brought my car right in and the mechanic checked possible causes. He adjusted a switching mechanism and replaced the fuses I took out. They were prompt and courteous.

We have purchased 2 car from they and could not be happier. The price was always spot on to what we wanted to pay and the service has been spectacular. .

I like them merely because they take care of you and I've never had a problem. I think I bought 5 or 6 new cars from them and last January was the first time I bought a used car probably in 40 or 50 years. I am pleased with the used car I got from them but I haven't bought a used car since I was in my 20's.

They are a really good car place. They always do what they say they are going to do. They do a good quality work. There is not a lot of pressure. I usually go in with my company discount and they just give me a lowest price when I buy the car. There is a sales person available. They give me the prices and what they have got in the lot. They showed me a few things and I told them that I wanted silver. They said it would take two weeks and they got the car. The mechanic place is next door. They have a nice waiting area. When I take my car there, I drive to the garage. I don't have to get out if it is raining as well. They ask a couple of questions. They have donuts and things like that.

We made an appointment on the phone. The Honda dealer is about one hour away from our home and the service was estimated at 3 hours. We were told they did not have a courtesy car. When we got there we were told exactly what they were going to do and if anything needed to be replaced, they would call to get approval. They also gave us a courtesy car, places to look for restaurants and how to get to the art museum at Vassar College.
The work was done early including the battery replacement they called about to get approval. When we came to pick up the car, they showed us the reading on the old battery and gave us a 10 year guarantee on the new battery good at any Honda dealer in the US.
The price was as agreed plus the new battery.
We got a call the next day to see that everything was OK.
We appreciated the service. Friendly Honda will be our regular service provider for the Fit.

Everything went well. They were friendly and completed the job quickly.