ASHLEIGH'S HEARTH & HOME INC
Reviews
3.73 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 33% |
Showing 1-3 of 3 reviews
Eugene L.
Jun 2015
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Nancy G.
Jan 2015
When I got it home my husband and I had to cut the plastic away in order to unload it. We carried the smaller box into the house and put it in the master bedroom where it is going to be installed. The larger box was much heavier so we had to open it and carried all the pieces individually up to the bedroom. The items in that box were in perfect condition, but frankly the box looked completely undisturbedifferent and I find it hard to believe it had ever been opened. We didn't get around to installing it until about 2 months later. When my husband opened the smaller box containing the actual fireplace he discovered it was seriously damaged, and appears to have been crushed by something heavy being placed on it. (My husband is a structural engineer). When we contacted Ashleigh's they refused to do anything, insisting that they had inspected it, I had signed that it was in new condition and that it looked like it had fallen off a truck. I pointed out that I was never given the opportunity to inspect it myself and was forced to rely on their representation, that it did not look like it had fallen off a truck and that they loaded it onto my truck so that would be their responsibility if in fact that is what happened (which is NOT the case). They also pointed out we had picked it up 2 months ago. I argued that their reasons for not helping us would be the same if I'd called a week later so that was just nonsense. They absolutely either knew it was damaged when they loaded it or they never inspected and just lied about it because they are apparently supposed to inspect in order to have any recourse.
Response from ASHLEIGH'S HEARTH & HOME INC
"To whom it may concern, This letter is in response to a complaint from [member name removed]. I had first received a call from [member name removed] and he had initially said he had purchased the unit and it appeared the top trim was bent in a corner and asked for a replacement trim. I had explained to him that his wife had signed off when she had picked it up that she received it in new condition. This conversation occurred two months after the purchase He stated that he wanted to repair the unit. He did not know which part it was so I asked him if he could email me a picture and I would review it and see if we could get the part along with pricing and availability pending the picture. I received the email (attached) and called [member name removed] and spoke to [member name removed] explaining to him that the unit in my opinion looked like it fell off a truck and possibly could not be fixed and would need to be replaced. He said he understood due to his wife signing for it and the time lapse. I contacted our representative to see if there was anything that he could do and emailed our representative the pictures, and his response was too much time had lapsed from the date of purchase. I then received a call from [member name removed] very upset and I had explained to her as well that she had signed for it and over 2 months had gone by and she had explained that the house was under construction and the unit was kept in the hallway. She was pretty irate and said she would not only give us a bad review and report us to The Better Business Bureau she would call the manufacture and put a complaint about us (which she did). I had called our representative and he had responded to [member name removed] via email (attached) and [member name removed] response back. It is unfortunate that this has happened but [member name removed] did sign for it in new condition and that is over 2 months ago and anything could have happened to it in a house that was under construction. Please note we will offer a replacement unit at a deep discounted rate of $1000.00+ tax. We are sorry that this has happened to her. If you have any questions please contact me. Sincerely, Tracey Bower Store Manager"
Dorothy E.
Sep 2014
It went very well. The 2 men who did the installation were very professional and helpful. They were very patient and answered all of our questions. We would absolutely recommend Ashleigh's Hearth and Home to family and friends.
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FAQ
ASHLEIGH'S HEARTH & HOME INC is currently rated 3.7 overall out of 5.
No, ASHLEIGH'S HEARTH & HOME INC does not offer free project estimates.
No, ASHLEIGH'S HEARTH & HOME INC does not offer eco-friendly accreditations.
No, ASHLEIGH'S HEARTH & HOME INC does not offer a senior discount.
No, ASHLEIGH'S HEARTH & HOME INC does not offer emergency services.
No, ASHLEIGH'S HEARTH & HOME INC does not offer warranties.