Bronson's One Hour Heating & Air

"We are very sorry that you were not happy with our service, as well as Trane, and this review was the first we learned of it. We did not sell or install this furnace, and are not Trane dealers, so we cannot defend their warranty practices. Ten years is a common warranty period on equipment. We did respond to your emergency service request and sent a tech out (in a snow storm). You had told us that your usual repairman was not available. Since we were not Trane dealers, we did not have the defective part in stock. But we did make a second trip back into the shop that night and back out (a round trip of 70 miles), to put on a temporary part to make sure you had heat until your part arrived. You were also quoted a price for the installation of the repair part, and decided to have us go ahead with it (which did require another trip). The total bill was $1,317.17, which we felt was reasonable, and assumed you thought was reasonable, since you had us go ahead with the repair when the part came in several days later. We might charge more than your usual repairman, but we always have someone on call-nights, weekends, and holidays. We always try to solve our customers' problems on the first trip when possible, by sending trained, drug-tested, background checked service technicians to help them, and we always quote pricing up front, before the job is done."