SHARKY'S POOL SVC

See above.

Sharky's installed the pool pump, but had to elevate it so they placed a piece of cardboard underneath it because it was not the right height. The pool liner, electrical panel and underwater light was supposed to be installed while we were away for a week on vacation in July. When we returned, it was not completed. We had to finish filling the pool, which took an additional few days. The new electrical system did not work, and took two more service calls to fix. The slide was installed without any issues. The pool solar install was nothing but problems. There were leaks on three different occasions, and they kept having to come back to fix it. The owner, Matt, was very unprofessional, and cursed and yelled at us on several occasions. Wanting nothing more to do with him, we had another pool company close the pool for the season, only to find out that there was no manual drain installed on the solar, so it could not be completed. I called Matt yesterday to ask where the drain was installed. He became irate that we used another pool company, and refused to tell me the location of where the pool drains are located. After about five minutes of being yelled at, he finally said that they are located on the roof, but would not give any more information besides that. This company does not seem to know what they are doing, and I would warn any other consumers to stay far away from them.

I entered sharky's in may. I was promised they would begin first week of june. My pool was not lined until 7/6/13. I wanted a sand filter. I got a DE filter. Sharky's wanted more money to install a sand filter. Shark's owner wanted to refurbish my old unit and when I protested he wanted to give me a used filter. I paid for a brand new filter and wanted a new one. The liner had a huge wrinkle int it and was not adhering to the top step of my pool. After numerous calls charity's did not fix these issues until 9/24. Shark's told me I needed a new pool cover in the $3,000.00 range. I had another pool company close my pool using my pool cover with out an issue. Buyers beware.

On the phone I provided the specific model number of my heater and told him exactly what part I needed. He came over to look at my heater, disassembled it, confirmed what I said, took $180 dollars from me, and never returned.