Arctic Mechanical
About us
Founded in 1997 and located in Port Chester, NY, Arctic Mechanical offers professional heating, ventilation and air conditioning services for Westchester and Fairfield County. Our highly trained and professional staff of ~27 employees specializes in a wide-variety of Commercial and Residential solutions such as New Installation, Replacement of existing systems, Oil to Gas conversions, and Repair Service. Our goal is to exceed each customer’s expectations and establish strong relationships for the future. We do this by promoting the integrity of our people, the quality of our work and our dedication to the optimal customer experience.
Business highlights
Services we offer
Replacement of Existing Systems, We offer: • Residential & Commercial New Installation, and Upgrades/Add on systems. • Residential & Commercial Diagnostic/Repair Service. • Residential & Commercial Service Agreements.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 0% | ||
| 10% | ||
| 10% | ||
| 10% |
"I am the Senior Manager (Jeffrey) at Arctic and I have personally looked into you complaint. Here is what I found. First the last time we were at your residence was January 29, 2014. Not 12/12/16. Also from the GPS we have in the van I show it was at your location for [Member Information Removed] hour 10 minutes. Not the 15 minutes you stated above. The reason for the visit was that you have (2) PTAC heating and a/c units that haven't been serviced in ~3 years (you shared with us). You also noted that the heat isn't heating a well as in past years. We verbally quoted you the cost to maintenance both units and you agreed, scheduled appointment and noted you would be paying by check when done. Here is what the technician found "Technician performed winter maintenance to living room unit, unit is working but compressor is making bad noise, sound like it is on its way out. The bedroom unit technician found it to have a bad compressor, need to replace unit. We followed this work with a quote to replace the bedroom unit. Replacement unit not approved. If you wish to discuss this matter in further detail Please feel free to call me direct at 914-934-8301. PS I did leave you a voice message to your home phone and sent an email to discuss further yesterday 12/13/16. Not reply yet."
A few years ago I asked for a specific furnace to replace my ageing furnace in the middle of winter. They came to replace it and after taking out the old furnace and placing the new one, I noticed the new furnace was not what I asked for. I pointed it out and asked for the model I wanted. Luckily I had it all in writing and they had to comply but I had to wait for the new one to come in with no heat for a few days. They had to get sub contractors to do the job because they were too busy. Then there were a lot of corners cut, like the all house humidifier wasn't setup for another week. A lot of the work was sub par and I've had to fix it up over time. Things like no insulation on the holes to the outside. A lot of leakage on the holes they made on the ducts, lose wiring, etc..
Anyhow, the last straw was this spring when the furnace stopped working. I called them and they came and tried some half a** fix and then told me the furnace had to be replaced. This is a very expensive furnace that is only a few years old. My family and I froze for a few days while I contemplated what to do and how to pay for a new furnace. Then I got the smart idea to get a second opinion. The other company came, showed me how the half assed fix was not needed and got the furnace working. If I had gone with another company, I am confident I wouldnt have had so many issues.
"This statement by this customer is totally inaccurate. I have tried to reach out to the customer several times to see why he would make such a bad statement about the company. He will not return my call. The true facts are as follows. We were called on an emergency call on a Saturday afternoon for " no heat" and found several different issues. We instructed the home owner, that he would have to pay for the emergency service call, even if we couldnt get the unit working that weekend. [member name removed]refused to pay us for our services and on several occasions attempted to bargain with us to get the cost reduced. We finally reduced the cost to $100.00 from $225.00, and he still refused to pay. After going back and forth with out billing dept, he finally paid the $100.00. This is a customer that has completed lied about the true circumstances of this case. As for the statement of using a " sub contractor" to install the new furnace, that is completely untrue. We have 21 mechanics and installers that work for our company and never sub out any work. As for installing the wrong model furnace, we installed exactly what was on our contract. In closing, [member name removed] is a customer that basically did not want to pay for a service call and used every excuse in the book to try to threaten Arctic Mechanical so that we would credit his entire bill. . I strongly reject his statements. If any homeowner has any questions regarding this response, they can call me directly at 914-879-9425. My name is Mark Pauletti ,and Im the owner of Arctic Mechanical ,and I was the service technician that was on this call. I have all the information needed to discredit [member name removed]. Thank you..."
Arctic Mechanical did an A+ job. From beginning to the end Arctic staff was professional, knowledgeable, responsive, and flexible. They completed the work on time and fully delivered on their promise. We are very pleased with the system and the service Arctic Mechanical provided. Our calls are always answered and handled with the upmost respect.
We are going to continue to use Arctic Mechanical for regular maintenance and strongly recommend them to all our friends, family and neighbors.
I would not hesitate to use them again or recommend them to a friend or relative.
"We installed a new condensing unit for the customer because the unit had high pressure caused by bad valves. After replacing the unit we found the valved were damaged by the TXV. We installed the TXV free of charge. Customer believes the condenser was not bad. He did not accept my explanation which is 100% truthful and honest. Arctic Mechanical has a great reputation in the tri-state area and will not allow a customer to fraudulently make a claim against our integrity. Mark Pauletti, owner"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
460 N Main Street, PORT CHESTER, NY 10573
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